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Ourisman Volkswagen of Laurel
Laurel, MD
1,172 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want!
Plus, you can check out the Current Online Specials and Promotions that change all the time!
Check out our Facebook page, "Ourisman Insiders"
Convenient Location, Service, Parts, Accessories, we have it all!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,172 reviews
July 19, 2013
Received excellent service with no haggling games. We worked with Marshall Sanders who was extremely professional, friendly and straight forward. He knew is product - as well as the competition- and did worked with Marshall Sanders who was extremely professional, friendly and straight forward. He knew is product - as well as the competition- and did a great job comparing vehicles respectfully. We had been getting the run-around at another Honda dealer in the area (supposedly the largest - hint!) and left there because of the games and what seemed to be a lack of honesty. Ourisman not only beat the other price we were being offered, but made the offer even better with a good deal on accessories. We will definitely go back to Ourisman and work with Marshall as well as recommend others to the dealership. Thanks! More
by JArmndrz
July 06, 2013
Buyers beware their price are more then other dealers. I saw the ad online I send an email. Owen called me I asked him if I can get the same price at a closer Honda since I live in Baltimore he said NO tha saw the ad online I send an email. Owen called me I asked him if I can get the same price at a closer Honda since I live in Baltimore he said NO that I had to go to see him. I didn't know better I believed him went up there. He didn't not give me the attention and explain anything to me. We were there from 1 till 8:30 is really a long story. He. Took my keys for my trade in I was looking for him So I could get something to eat because my husband is a Diabetic. He was not around I asked him for them Keys but he ketp disappearing. I had the worst experience ever!!!! I went back so they could show me how my car works cause he did not go over the car with me. When I got my Nissan I was really happy with my sales man I even send people to see him. This time I will never send people to laurel to buy no car. Manger was not help either !!!! They are Dishonest people I will never recommend them. More
by NancyCrespo
Employees Worked With
Owen stepp
July 05, 2013
My wife and I bought 1998 2003 and 2006 Accords from other Honda dealers. Our experience at Ourisman was by far the best we've had. All of the staff---particularly Desmond--were friendly, knowledgeable other Honda dealers. Our experience at Ourisman was by far the best we've had. All of the staff---particularly Desmond--were friendly, knowledgeable and low pressure. It felt like they guided more than sold. Joe was very helpful and Tim kept his agreements. Trust was established and felt thruout the buying process. So---none of the negative car sales stereotypes are true at Ourisman---we will be back! More
by j87654
Employees Worked With
Desmond Wilson, Joe Rasulzad
July 03, 2013
I recently went to Ourisman Honda in Laurel, MD to look at Hondas. I had the pleasure of working with Marty Ervin. Marty was professional, knew the product and I would definitely go back there again. I at Hondas. I had the pleasure of working with Marty Ervin. Marty was professional, knew the product and I would definitely go back there again. I will also be referring Marty to all of my friends and co-workers. It was a wonderful experience. More
by Hill23
June 29, 2013
I took my car to get serviced at Ourisman LAUREL honda. I had been a loyal customer there for 6 years since buying my car (brand new) taking my car to them for almost EVERY maintenance minder service. I knew had been a loyal customer there for 6 years since buying my car (brand new) taking my car to them for almost EVERY maintenance minder service. I knew they were ridiculously overpriced but I hadn't anticipated they were 5 times the amount of regular service cost. Don't believe most of these reviews on here. I had taken my car to them 2 weeks ago for reminder service B1. Came out having to replace brakes. fine, I paid over 400 dollars (even with coupon) for my rear brakes alone. 3 days later after service, I hear a rattling sound when I turn on the engine. Finally when I get some time off work 2 weeks later I take the car back into Ourisman honda for service. Not only did they claim that the noise wasn't overlooked during their inspection they stated it was my fault. and normal wear and tear occurred when this issue started 3 days after they replaced brakes. They even proceeded to claim that I must have been in a recent accident to cause this "wear and tear." They were not helpful and on top of it all for something they caused wanted to charge me almost 300 dollars. I went to Midas and paid for OURISMAN"s MISTAKE" a whooping $50!!!! Where as they were going to charge me 5 times that amount for an issue they probably caused themselves. I get nothing from writing a review...but I know that people out there want honest opinions. As a loyal customer of Honda I am disappointed at their service. They will never get my money again. Its up to you, but if you have money to throw away by all means use them and PAY FIVE TIMES THE AMOUNT OF THE ACTUAL SERVICE COST knowing that they only care about getting your money and not providing quality service. My only regret is going to them all these years because they obviously don't care about customer satisfaction, loyalty or service. They only care about the bottom dollar. More
by Sweetie83
Employees Worked With
Alan Benton
June 27, 2013
We came in to pick up our 2011 CRV that had been serviced, my husband had to hurry back to work. We then decided to look around and ask about trading our lease in early. Our family is growing and we serviced, my husband had to hurry back to work. We then decided to look around and ask about trading our lease in early. Our family is growing and we needed more room. Desmond Wilson helped us look at a 2013 honda odyssey. He went over prices with us and never pushed a sale on us. Desmond Wilson, knew what my husband wanted. Myself and Desmond, worked together on trading in our 2011 CRV and getting our new vehicle. When my husband returned to the dealership all he had to do was papperwork and we were out the door with our new van. The customer service we received from Desmond was wonderful. He was very friendly and more than happy to answer any questions and offer us something to drink, he even helped us clean out things from our old car, into our new. Overall we will be back again when our new vehicle needs serviced. We would recommend Ourisman dealership and Desmond Wilson to our friends and family. This was by far the best sales experience we have ever had, we our very pleased. More
by Srdking
Employees Worked With
Desmond Wilson
June 25, 2013
I had an overall great experience with Ourisman, professional people and a good deal. Mr. Ervin was very helpful by staying late to get my deal done & answered all of my questions before I left. I professional people and a good deal. Mr. Ervin was very helpful by staying late to get my deal done & answered all of my questions before I left. I will definately do business with him and Ourisman again:) More
by Onehappygirl
June 23, 2013
Upon visiting this dealership I was greeted by Mr. Wilson who extremely courteous and not over barring as some car salesman can be. He was professional throughout the entire process. He inquired about what m who extremely courteous and not over barring as some car salesman can be. He was professional throughout the entire process. He inquired about what mattered most to me to get me into the right car within my price range. I would return and refer my friends and family to this dealership based off of Mr. Wilson's costumer service alone. More
by nakia86
Employees Worked With
Desmond Wilson
June 22, 2013
Jim was extremely knowledgable. The process was easy, fair and even enjoyable. I would highly recommend Jim and this dealership to anyone who's purchasing. fair and even enjoyable. I would highly recommend Jim and this dealership to anyone who's purchasing. More
by Cp132
Employees Worked With
Jim, Jimmie Powell
June 19, 2013
The reason I gave this dealership such a high rating lies with the salesman I met with, Marshall Sanders. In a great testament to his professionalism, Marshall very clearly knows these vehicles backwards and with the salesman I met with, Marshall Sanders. In a great testament to his professionalism, Marshall very clearly knows these vehicles backwards and forwards, and was able to answer all my questions easily and in great detail. After carefully reviewing my parameters and desires in a car, Marshall found one that is not only very well suited to me, but also felt comfortable financially. Throughout the process, he was friendly, encouraging, and easy to talk to. If you are looking for a reliable vehicle, a high level of professionalism, and a pleasant experience, I suggest making an appointment with Marshall Sanders at this dealership. More
by SherryBenedek
