Ourisman Volkswagen of Laurel

I used Edmunds.com (as I always do) to price out the car I was interested in purchasing - a Honday Odyssey EX. Edmunds.com can automatically send local dealerships your contact info and the vehicle your ar I was interested in purchasing - a Honday Odyssey EX. Edmunds.com can automatically send local dealerships your contact info and the vehicle your are interested in buying. Marshall Sanders (at Ourisman Honda in Laurel, MD) was one of the first to respond to me and he invited me to call him, which I did. All I had to do was mention the price that Edmunds.com suggested as fair for my zip code, and Marshall immediately beat it. No haggling, no pressure, no nothing, just "here's what you get and for how much it will cost." The deal was done. I came in two days later and drove home my new van. Ourisman Honda was one of the highest rated dealerships in my local area, and one of the most convenient to get to as well. The whole experience at the dealership went smoothly. Marshal had us in and out of the paperwork process in under an hour. Also worth mentioning was that at the last minute my wife had a change of heart about the color of the vehicle, and Marshall actually worked a deal with another dealership in the area to swap vans while in the meantime we were completing paperwork. All we had to do was come back one last time to get a few accessories installed that we had paid for, but that was well worth getting the color we wanted. The financing went great, too. We spent the longest part of the day here, but it was time well spent considering all of the options, warranties, maintenance plans, etc... I am always skeptical of this step, but in reality you really do get a lot for your money. Worth mentioning, my 2 year old was with us the entire time at the dealership and she thought it was the best thing ever. Marshall immediately got her a big helium filled balloon and he was very considerate to my whole family. The kids' room is great, too. We look forward to enjoying the service that our new neighborhood Honda dealer offers us in the days to come. More

I had the best car buying experience that I've EVER had and I've had many. I started emailing with my salesman Marshall weeks before I came to the dealership to hash out a few numbers and wants. He w had and I've had many. I started emailing with my salesman Marshall weeks before I came to the dealership to hash out a few numbers and wants. He was right on it! He was quick to respond not to mention totally fair. He worked around me (not the other way around) and was able to get me right where I wanted. It felt like I was buying a car from a best friend not an unrelated car salesman just trying to make their commission. I would recommend him a thousand times over he was great and so easy to work with and went above and beyond. The finance manager Tyrone was also a pleasure to work with not to mention funny. He was not pushy and took into consideration the customers needs/wants as well. I find this part of the experience can either have you walking a way happy or really upset that you may have been taken for more than you wanted to spend, not the case here. Tyrone did his do diligence and went into great lengths to educate not necessarily "sell" extras that in the long run really do protect you and your new asset. Bring up Leonardo DiCaprio to him and see what happens ;o) Super fun, good, great, happy experience and I am picky and expect A LOT, if that tells you anything, its just the way you would want and picture (in your head) your car buying experience to go!! More

Marshall Sanders was personable, cordial and knowledgeable about the cars. He was able to determine quickly just what we were looking for, and he could supply the car right away. Plus, negotia knowledgeable about the cars. He was able to determine quickly just what we were looking for, and he could supply the car right away. Plus, negotiation was easy, and we got to a reasonable bottom line in short order. All told, we had an excellent experience working with Marshall. More

I found working with Marshall and the Ourisman sales team very easy and relaxing. I was always greeted at the door when I came by and helped quickly. Marshall could answer all my questions including explan very easy and relaxing. I was always greeted at the door when I came by and helped quickly. Marshall could answer all my questions including explanations of feature and mechanical differences between the Honda CR-V to a Subaru Forrester. It meant a great deal to me that Marshall and the dealership welcomed my dog during visits so I could spend time with her as we conducted business. My optional accessories came in and were installed within a week and several unexpected problems with the new Honda CR-V were addressed quickly, although I do feel disappointed having to deal with these at all in a new car. More

Problem: Malfunctioning display for cabin temperature controls. Required two trips - #1. Diagnosis of issue, and ordering of replacement parts; #2. Installation of replacement parts; There controls. Required two trips - #1. Diagnosis of issue, and ordering of replacement parts; #2. Installation of replacement parts; There was a communications issue with this service. Somewhere between trip #1 and trip #2, communication was lost between the Parts department and Service department. The Parts department never told the Service department about receipt of the ordered part(s), and the Service department did not 'follow up' on the part(s) that were ordered. Thus - I was not contacted for 'trip #2', to have the actual work done/part(s) installed. I was unaware of any issues, however after waiting what I considered an appropriate amount of time, I contacted the Service department to make an inquiry as to their status. They checked, I was told that the part was 'in', and made the follow-up appointment (#2) to have the work done. Trip #2 - Went well/smoothly. I consider this experience somewhat of a 'fluke', and since the 'communications lapse' has been addressed, I have no doubts that their level of service for future visits will be excellent. More

Alex is always helpful and friendly. He always responds to whatever questions I have, which sometimes is quite a few. Recently I had some routine service work done and he applied a discount. I did not ev to whatever questions I have, which sometimes is quite a few. Recently I had some routine service work done and he applied a discount. I did not even have to have any printed coupon which saves me the hassle of printing, and remembering to bring it with me. Also saves printing paper and ink, a little greener is a bonus. He saved me a few dollars on something I did not even know I could get a discount on. I appreciate anytime someone saves me money. More

The service was great. I was able to get a car that I loved and could easily afford. Mr. Wilson has excellent customer service skills and made sure I was happy with my purchase. loved and could easily afford. Mr. Wilson has excellent customer service skills and made sure I was happy with my purchase. More

Our sales person and financer were great. The only complaint was the wait time to meet with financer, this was due to lack of employees on a Friday evening. Obviously this was a management issue. I wo complaint was the wait time to meet with financer, this was due to lack of employees on a Friday evening. Obviously this was a management issue. I would recommend this dealership to friends and family. More