Ourisman Volkswagen of Bethesda

Most disorganized service department I have ever dealt with Kevin seems to try to provide good service but he is very disorganized as is the entire VW service department at this dealership. I have had difficul Kevin seems to try to provide good service but he is very disorganized as is the entire VW service department at this dealership. I have had difficulties with service there over the past 2-3 years since Oursman bought the Bethesda dealership. It appears that the Volvo customers receive priority service here. This summer, I received from VW an important safety recall of the driver airbag and tried to schedule a repair for two months without success. I kept receiving postcards from VW indicating that it was critically important to repair the airbag. When I was able to get Kevin on the phone, he would tell me that the parts were not in even though he had ordered them weeks earlier. This went on all summer. Two weeks ago, I called Kevin 5 times in one week and left messages for him and for the service manager. The assistant to the service manager assured me I would get a call. Well, no surprise, Kevin never returned any of my calls. Finally, I called Stohlman VW and on the first call the service manager Mario Bateman responded and repaired my car immediately. I was in and out in 45 minutes. Needless to say where I will be taking my VW for service in the future. More

Pleasant trip to buy a car. No, really. Very happy with an evening spent buying a used Volvo S60 at Ourisman. Good help from both the sales and finance ends of things with no inappropriate p Very happy with an evening spent buying a used Volvo S60 at Ourisman. Good help from both the sales and finance ends of things with no inappropriate pressure. More

Efficient and Professional Service I purchased a used VW Jetta for my daughter was was very happy with our experience at the dealership. The staff was professional and did exactly what I purchased a used VW Jetta for my daughter was was very happy with our experience at the dealership. The staff was professional and did exactly what they said they would do to make our buying experience pleasurable. I was very impressed with how quickly our deal was made. More

Has always been a good experience I have bought both Volvos and Volkswagens here and always had a great experience. They care about my time and are willing to making arrangements outsi I have bought both Volvos and Volkswagens here and always had a great experience. They care about my time and are willing to making arrangements outside of the dealership. Will be happy to keep doing business here More

Experience with Ms. Green Ms. Green is a very knowledgeable and professional service professional. She has serviced our Volvo since 2010. I can always count on Ms. Green provi Ms. Green is a very knowledgeable and professional service professional. She has serviced our Volvo since 2010. I can always count on Ms. Green providing quality service recommendations. More

Repair and Replacement After several service calls on 2012 Jetta that service center found technically not able to resolve, Ourisman assisted with replacement sale on favora After several service calls on 2012 Jetta that service center found technically not able to resolve, Ourisman assisted with replacement sale on favorable terms. Searched and found just the car we wanted. Objective was effort to assist long time VW owner to remain satisfied VW customer for future as well. More

VW lease Ernest Bokro went above and beyond to help me get the car I wanted. When none were available in the immediate area, he personally drove to Pennsylvani Ernest Bokro went above and beyond to help me get the car I wanted. When none were available in the immediate area, he personally drove to Pennsylvania to get the car! More

great buying experience The salesperson was knowledgeable, helpful, without being pushy. They found the car we wanted. They worked with us on lease terms, and we got a deal The salesperson was knowledgeable, helpful, without being pushy. They found the car we wanted. They worked with us on lease terms, and we got a deal that we were happy with. They were also efficient in doing the paperwork. More

Happy Campers I was looking for a specific sized small SUV and I spied one outside this dealership. The new XC40 has to be the best looking car in that price and ca I was looking for a specific sized small SUV and I spied one outside this dealership. The new XC40 has to be the best looking car in that price and category of car I was looking at. Ernest greeted us once we entered and he has been so informative and helpful. Once the car arrived, Ernest walked us through the paperwork with great ease and comfort. But his sheer brilliance and enthusiasm shone through when he sat with us in the car giving us our first tutorial. He certainly knows his cars! More