Ourisman Volkswagen of Bethesda

Ask for Kathy Johnson, she is great! She is amazing and makes the process really smooth. She goes above and beyond for his customers and tries to help as much as possible. Great service She is amazing and makes the process really smooth. She goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff More

STAY AWAY FROM THIS DEALERSHIP! !! My vehicle buying experience was horrible. It was filled with empty promises and deceit, and I hope the used car sales department does not work lik !! My vehicle buying experience was horrible. It was filled with empty promises and deceit, and I hope the used car sales department does not work like this on a regular basis. The Volvo corporate office should investigate the practices that are being followed at the Bethesda, MD. location. Now, I do not even trust that the car I purchased does not have major problems. I wish I would have purchased the Volvo warranty and gone to a different Volvo dealership. Also, for the past few weeks I have left numerous messages for the GM, used car manager, and the person who sold me the car to give me a call to resolve a warranty issue I had (which I paid out of pocket $1200) but no one has returned my calls. The check engine light came on right after I purchased the car. More

We brought our Plug in XC-90 in for a charging problem and the service department was prompt and professional. 5 Huge Stars to Matthew for keeping us up to date on the repair. I would Highly recommend thi and the service department was prompt and professional. 5 Huge Stars to Matthew for keeping us up to date on the repair. I would Highly recommend this service Department to anyone. More

Transaction was very professional and timely. All the employees I interacted with were easy to deal with. All the employees I interacted with were easy to deal with. More

Buying a car can be a nightmare, but Danny Javaherian made the entire experience pleasant. He listened to what I wanted and explained the pluses and minuses of different cars, and he found me the car I made the entire experience pleasant. He listened to what I wanted and explained the pluses and minuses of different cars, and he found me the car I wanted when inventory was low. He's very knowledgeable and trustworthy; he's also easy going--no pressure--and a delight to work with. He went out of his way to explain the sophisticated electronics of my new Volvo XC 40 and has been available to answer additional questions since I bought the car. I couldn't recommend him more highly. More

Called to get information and spoke to a sales rep Sediq.... Very unprofessional. Told me that Dante was on leave, when I asked for the sales manager, he then told me he is my best contact because the Sediq.... Very unprofessional. Told me that Dante was on leave, when I asked for the sales manager, he then told me he is my best contact because the sales manager can get very busy. I PROCEEDED TO TELL HIM WHY I CALLED, HE THEN PUT ME INTO THE VERY SAME PERSON'S VOICE MAIL THAT HE JUST FINISHED TELLING ME IS ON LEAVE. REALLY? If that isn't the height of Unprofessionalism, then I do not know what is. I am waiting for the manager Eddie to return my call. This is supposed to be a business, and games like this should NOT be tolerated in any professional environment. This is in the VW area. More

Our salesman Sediq was fantastic from the test drive-purchase. drive-purchase. More

Highly dissatisfied and disappointed with Lindsay Service (Sterling, VA) as well as Ourisman Service Center(Bethesda, MD). Service Maintenance package is TOTAL SHAM. I bought 2019 Jetta from Ourisman Beth (Sterling, VA) as well as Ourisman Service Center(Bethesda, MD). Service Maintenance package is TOTAL SHAM. I bought 2019 Jetta from Ourisman Bethesda with external paint protection in Jan 2019 and Dec 2019 bought 8 years maintenance plan for a hefty price from the same dealer. I was told, you have paid for 8 maintenance services and external paint protection. I got my first years maintenance done at Stohlsman near my work place on Feb 14th, 2020 @12k mileage with VA Safety inspection. Experience was super smooth and helpful. I asked them about getting the car polished, they could not see anything on my account wrt Paint protection I bought along with the car. I thought that must have been glitch in the system. After the first service I hardly drove the car and procrastinated 2 year/20k Service little longer, mainly because of pandemic, low mileage (15.8K miles), work schedule and need to align with my wife's availability for pickup and drop off. Finally on 4/22 upon receiving a mail with option to schedule online, my stars aligned and I scheduled the service with Lindsay on 4/30 requesting a. VA Safety Inspection, b. Recall work and c. 20k maintenance Service. After going there to drop the car off, Lindsay service rep gave me a shocker that the 20k service has expired and cannot use it. Its been 14 months since the last service and I have to pay from the pocket, though it was fully paid years in advance. I declined the service and asked him to do inspection and recall work. Just when I was leaving, Service advisor came and told me that, car will be ready on Saturday 5/1. I said, that's fine, just perform inspection also tomorrow so that I get May sticker as opposed to April Sticker. Next day, I called Ourisman Service center, explained service rep in detail what happened to 20k service. He was first apologetic, said you can bring the car here 50 miles away in MD and can perform 20k service but obviously cannot do VA Safety inspection. He kept on saying, you bought it but did not consume it, whatever that means. I requested him to talk to Lindsay or someone in VW, after some more discussion, he put me on hold for 40 minutes with no response. I had other activities lined up, so I thought I will take it up later and instead decided to get the car back from Lindsay. On Saturday, I did not get a call as previously promised, then I started following up late Saturday night. After 2-3 texts, Monday 2pm, got the response that car is ready for pickup. When I picked up the car at 4pm, I noticed: - VA Safety Inspection was done on Friday with April sticker, though I requested to be done next day. - Invoice said, "Drive through Car wash" was performed. I saw car covered with layer of green pollens, no car wash was done. I saw other cars freshly washed but not my car. - Recall work was performed. - 20K service was not performed but under parts section 20k service was marked completed. This was a pathetic service. I feel Maintenance package is total RIP-OFF. Despite paying in advance, VW refuses to perform the service. Dealers are not responsive and seemed least bothered. I am very frustrated with the overall experience and attitude shown towards me, to the extent that I don't want to continue with VW, want my money back for the packages I bought. I would like to return the car as well, provided I get my hard earned money back. Hope someone from VW is listening. - Nadeem P. More

Unethical, unhelpful, and incompetent. Negligently installed a warped driver side mirror, did something to cause infotainment system to begin to malfunction, never took responsibility, only argued and installed a warped driver side mirror, did something to cause infotainment system to begin to malfunction, never took responsibility, only argued and wanted to charge for more labor. Avoid like the plague. More