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Ourisman Volkswagen of Bethesda

Bethesda, MD

3.2
78 Reviews

7001 Arlington Rd

Bethesda, MD

20814

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Showing 78 reviews

June 01, 2023

Great Experience, excellent communication, would definitely recommend this dealership to anyone. The whole process was professional More

by senojfranco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis
Jun 05, 2023 -

Ourisman Volkswagen of Bethesda responded

We're thrilled to hear that you had a great experience at Volvo Cars of Bethesda! Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our excellent communication and professional process. Have a wonderful day and please don't hesitate to reach out if we can be of service again in the future!

May 05, 2023

We had an excellent car-buying experience at Ourisman Volvo of Bethesda, MD. David Engel, our sales representative, was very knowledgeable about the various cars, explained the features and showed us the More

by razerzoids
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Engel
May 08, 2023 -

Ourisman Volkswagen of Bethesda responded

We are so happy to hear that you had an excellent car-buying experience with David & the team here at Volvo Cars of Bethesda! Thank you for choosing us and enjoy your new Volvo!

April 15, 2023

My service adviser was very helpful in correcting problem in mu AC that had occurred. More

by Williamebarron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Youness Boukhlifi
Apr 17, 2023 -

Ourisman Volkswagen of Bethesda responded

We're so glad our team was able to assist you! Thanks for the kind review and please don't hesitate to reach out if we can be of service again in the future! - Volvo Cars of Bethesda

February 23, 2023

The purchase of my 2018 Volkswagen GTI was a totally pleasurable experience. Would highly recommend this dealership both in terms of ease of purchase and friendly sales and support staff! More

by jspeerdc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Rivero , Paul Tibolla, Sambou "Sam" Makalou
Feb 24, 2023 -

Ourisman Volkswagen of Bethesda responded

Congratulations on your 2018 Volkswagen GTI! We're so glad the team provided five-star care and we look forward to seeing you again at Volvo Cars of Bethesda! Thank you so much!

February 10, 2023

Thank you Ariel for helping me get into my new Volvo! Ariel made this purchase stress free, and he was great with following up and ensuring I was happy with my new Volvo. I had such a wonderful experienc More

by Saxby.sperau
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ariel Berenstein
Feb 13, 2023 -

Ourisman Volkswagen of Bethesda responded

Thank you for the wonderful feedback! We're so glad Ariel had the opportunity to assist you with your purchase and we hope you enjoy your new Volvo. Please don't hesitate to reach out if our Volvo Cars of Bethesda team can be of service to you again in the future!

January 21, 2023

I don’t normally write reviews but this is different. I had a horrific experience at Volvo Bethesda in November 2022 during a tire replacement. I gave up because it wasn’t worth the time to call and leav More

by dmckenzie81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny, Fred, Brenda Green
Jan 23, 2023 -

Ourisman Volkswagen of Bethesda responded

Thank you for taking the time to share your experience. I'm sorry to hear your issue hasn't yet been resolved and would like the opportunity to speak with you in greater detail. Would you please contact me directly at your earliest convenience? Thanks again, Leo Bethancourt - Service Director - (888) 617.8515

January 20, 2023

Daniel, finance manager and Bethesda VW were all just simply wonderful! Definitely recommend Bethesda VW to anyone looking foe a new vehicle! ! More

by paulrgallagherjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Ortiz
Jan 20, 2023 -

Ourisman Volkswagen of Bethesda responded

Thanks for the five stars, Paul! We're honored to hear that Daniel and the rest of the crew here at Volvo Cars of Bethesda could assist you. We hope to see you back!

Jan 20, 2023 -

paulrgallagherjr responded

I just hope the trade gets processed real soon before I get tagged for a late payment! Wish there was a way to expedite the payoff!

December 22, 2022

I had my car serviced, but the day after it was serviced the “check engine” light came on. It was not on before the servicing. I will have to take it in again to repair something the dealer did wlrong. More

by Jandtcoony
Recommend Dealer
No
Employees Worked With
I do not know the names of the employees I worked with. It was all via email.
December 15, 2022

I highly recommend Luis Rivero. As a first time Volvo owner, Luis was extremely helpful at reviewing all of the features of the XC40 as well as being patient. His low key style and More

by lcohennp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Rivero
Dec 15, 2022 -

Ourisman Volkswagen of Bethesda responded

Thank you for the kind review! We're so glad Luis was able to get you familiar with all the great new features in your XC40 and we'll be sure to let him know how much you appreciate his excellent service. Take care and please don't hesitate to reach out if there's anything else we can do for you! - The Volvo Cars of Bethesda Team

November 03, 2022

I cannot express my disappointment with our experience at Ourisman Volvo Bethesda. We have owned Volvos for over 7 years now and we were very excited to purchase a new 2023 Volvo XC90, and after a lot of res More

by Melissa
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ariel Berenstein
Nov 04, 2022 -

Ourisman Volkswagen of Bethesda responded

Thank you for reaching out, Melissa. I certainly understand your frustration and would like the opportunity to discuss this situation with you in greater detail. Would you please contact me directly at your earliest convenience? Thanks again, Paul Tibolla - General Manager - (866) 799-0755

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