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Ourisman Volkswagen Rockville - Service Center
Rockville, MD
58 Reviews
58 Reviews of Ourisman Volkswagen Rockville - Service Center
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September 10, 2021
DO NOT BUY!!This dealer and Volkswagen are selling new DO NOT BUY!! This dealer and Volkswagen are selling new Atlas vehicles with defective brakes. They will not cover the brake fail even though they are DO NOT BUY!! This dealer and Volkswagen are selling new Atlas vehicles with defective brakes. They will not cover the brake fail even though they are aware of this issue. Volkswagen has a TSB (Technical service bulletin) on this problem and if the bulletin does not work, they will say you need new brake pads and rotors. This occurred to my Atlas at 9,000 miles and the vehicle was only 9 months old. I was fortunate enough to get in contact with the Corporate office in Herndon for assistance and was able to get the repair covered (VW Cares was no help). Moreover, the vehicle has a vibration in the front end at highway speeds that is well documented Volkswagen will not do anything about it. I have a new vehicle that I do not feel safe driving. More
by Romanroman82
Employees Worked With
Chuck Devault
July 16, 2021
The online scheduling is great. The staff is very friendly and keep you informed throughout your service appointment. The paperwork is easy to follow as well. friendly and keep you informed throughout your service appointment. The paperwork is easy to follow as well. More
by kjf
Employees Worked With
Scott in Service
June 09, 2021
I had to get a new battery and the folks in the Service Department (Ronald) did a super job in a timely manner. I look forward to having them service my Volkswagen in the future. Department (Ronald) did a super job in a timely manner. I look forward to having them service my Volkswagen in the future. More
by p.english707
Employees Worked With
Ronald
June 02, 2021
Efficient serviced and attention given to me by their appointed representative. Full and reliable information and explanation given with much interest my concern of the service I requested. appointed representative. Full and reliable information and explanation given with much interest my concern of the service I requested. More
by zfutur
Employees Worked With
Chuck Devault, Conley Chu
March 22, 2021
Excellent customer service from Gustavo especially, and very prompt and efficient shuttle service as well. Full explanations of sevices provided and recommended. Covid precautions taken very prompt and efficient shuttle service as well. Full explanations of sevices provided and recommended. Covid precautions taken More
by Carol
Employees Worked With
Gustavo
March 05, 2021
They refused to honor our maintenance package and held our car for 3 days over the tire replacement warranty they would not let us have it back until they got paid by the warranty company. The warranty w our car for 3 days over the tire replacement warranty they would not let us have it back until they got paid by the warranty company. The warranty was sold to us by a volkswagon dealer. They were rude and the supposed GM Tom was arragant and condescending More
by Karen Williams
Employees Worked With
Bill Devine, Tom
January 04, 2021
For me it’s about the personal professional friendly assistant to my particular needs as one of many other customers, Gustavo Castro most particular a the top of what it means to be in service. Thank yo assistant to my particular needs as one of many other customers, Gustavo Castro most particular a the top of what it means to be in service. Thank you Mr. Castro for all your help with my Jetta. More
by Al just Al
Employees Worked With
Gustavo Castro I believe is assisting at Masda
December 19, 2020
Pleasant and efficient. Appreciate the new courtesy shuttle while new the driver was professional. It saved the day. Ken kept me appraised of the process throughout. shuttle while new the driver was professional. It saved the day. Ken kept me appraised of the process throughout. More
by debloom44
Employees Worked With
Ken
