Ourisman Volkswagen Rockville

AVOID THIS PLACE ... unless you are some sort of masochist or if you really feel like you enjoy role-playing as "Customer in Bad Glengarry Glen Ross" fantasy. I ha ... unless you are some sort of masochist or if you really feel like you enjoy role-playing as "Customer in Bad Glengarry Glen Ross" fantasy. I had leased a vehicle from Ourisman three years ago, and the life of my lease was about up. Having worked with Jimmy before, I felt that, as a loyal customer, I would want to keep my business at Ourisman. I initially planned on taking advantage of end-of-lease incentives to hop right into my next car, but, after test-driving the car and sitting down with Jimmy to discuss terms, my wife and I decided that we'd crunch the numbers to see if it was more cost-effective to continue leasing or to outright buy the vehicle. As is expected at a dealership, Jimmy brought over his sales manager to talk to us. This isn't my first rodeo, so I already had an idea of what was about to happen: The sales manager would sit down, give us some friendly banter about the weather or the car I was giving up, and then get down to brass tacks over why the deal they were giving me was a good deal. What I did NOT expect, was for the Sales Manager - Nick - to sit down and immediately start in on the high-pressure sale, and to do so in a condescending, rude, and dismissive way. Everything, from his tone to his body language, gave off the impression of contempt for us and whatever it was we wanted to do. I'm sure Nick thinks of himself as quite the salesman - I'm sure he goes home every night and watches Mad Men so that he can meticulously take notes on how to be the tough, no nonsense salesman as he longs for the days when men were men and drinks were on the rocks - and I'm sure Ourisman gives him enough leeway to act the way he does because he "brings in the numbers" or whatever, but I have never been one to appreciate high-pressure tactics; my immediate response is to shut down and take my business somewhere else. However, as mentioned above, out of respect for Jimmy, my wife and I left Ourisman thinking that we would still be doing business with them. After going home, we went online to do some price shopping, and, upon seeing that some dealerships were offering lower prices than what we had been quoted as the price for the car we wanted, I called Jimmy and left a message about what we found. I was immediately called by Nick who told me, in a voice dripping with sarcasm, that he "was confused" about my VM. He then pulled up the website and listed off all the ways that I wouldn't qualify for discounts that dealerships offer, and, at any rate, why didn't I want to lease my next car? I told him that, regardless of which discounts I did or did not qualify for, it was better for us to buy the car outright than lease it, and I was giving Oursiman the first opportunity to deal with me. Over the next week, Jimmy and I would go back and forth over the terms of my deal, and, in the meantime, I had been talking to other dealerships' Sales Managers - and, lo and behold - NONE of them were as bad as Nick. After giving Jimmy my final terms, on Wed. of last week, I got a txt on Friday from Nick. In the txt, Nick told me that " you're eliminating my interest due to the fact that you want to pay cash which won't allow me to recoup my loss." and tried to push me into a mandatory three month financing plan. I think I should pause for a second to ask: In what universe does this type of sales pitch work? Are there genuinely people out there who think, "Oh no! He might lose interest in me! I better give that salesman what he wants!" I'm not a supplicant coming to Oursiman on hands and knees begging for a car to purchase. I am a customer, and I can take my business elsewhere. Which is what I did. Right after receiving that message, we went to a dealership right around the corner from our house and bought the car we were looking for. No high-pressure tactics, no contemptuous Sales Managers - AND - we found out that Nick had been hiding information from us about what VW was willing to do for end-of-lease incentives whether you were getting a new lease or buying a car. More

Perfect service After going to several dealerships without satisfaction, I finally ended up at Ourisman Rockville where Jimmy was extremely helpful, knowledgable and After going to several dealerships without satisfaction, I finally ended up at Ourisman Rockville where Jimmy was extremely helpful, knowledgable and the best salesman I have worked with. Thanks Jimmy for your help in getting me into my new Jetta!! I wouldnt have done it without you. More

"Best Service Center Ever Mike Porter is the best. No mater what mood I go into the service center I always leave with a smile. Mike makes sure my care service is on point . Mike Porter is the best. No mater what mood I go into the service center I always leave with a smile. Mike makes sure my care service is on point . He gives me updates as they go alone and I never have to wait more than stated. The service I get from Ourisman Rockville is super. More

Great experience Jimmy explained the major features about the VW GTI and the VW Golf. He was honest in helping me assess my car needs. He responded quickly to my req Jimmy explained the major features about the VW GTI and the VW Golf. He was honest in helping me assess my car needs. He responded quickly to my requests and was always very helpful. He picked me up at the metro station even though it was snowing. Also, he seemed trustable. Thanks Jimmy! More

Great experience & car! Jimmy was very welcoming and informative. I had very specific needs and requirements that I was looking for in a new car. He listened to what I want Jimmy was very welcoming and informative. I had very specific needs and requirements that I was looking for in a new car. He listened to what I wanted and provided me with the info I needed. He even called me later that day to let me know of another option that I had not considered. It ended up being the best option and we are SO HAPPY with our new car! That showed me he cared enough to listen to my needs and try as hard as he could to meet them! Great process! Great people! More

Jimmy was a great salesman to work with Jimmy was very helpful, from my initial inquiry all the way through buying my car. He was able to answer almost all of my questions, and deferred to h Jimmy was very helpful, from my initial inquiry all the way through buying my car. He was able to answer almost all of my questions, and deferred to his manager when he wasn't sure. I was happy to get into the exact car I wanted, and Jimmy showed me all the new features I would have at my disposal. I feel confident going back to him if I have any questions in the future. The rest of the staff was also very helpful, especially the customer relations person, Robin (I think), and the internet team, Alonso. They all made me feel like I was in good hands not just during the purchase of my vehicle, but for the rest of the time I own this vehicle. More

Jesus and service department provide top notch service The service department at VW Ourisman-Rockville is honest, accurate, and reliable. I appreciate their ability to get things done in a way that feels e The service department at VW Ourisman-Rockville is honest, accurate, and reliable. I appreciate their ability to get things done in a way that feels easy and comfortable. Special thanks to Jesus and to the shuttle drivers for providing top notch service! More