Ourisman Volkswagen Rockville

Note: The overall rating is for the entire transaction, not any one person. Our sales representative, Hwevin, was extremely responsive and considerate of what we were looking for. Given the current pande not any one person. Our sales representative, Hwevin, was extremely responsive and considerate of what we were looking for. Given the current pandemic, test driving cars can be a somewhat risky task, but he made sure that the cars we were interested in were ready for us. This allowed for a streamlined buying process. We were able to reach a price that both parties were comfortable with as well. The finance department was a different story. The finance representative was quite disrespectful during that process, making me reconsider purchasing from this location again. Additionally, one of the errors that I pointed out on a form (that he assured me would make no difference) found its way to my credit report. I am now in the process of disputing it. Overall, this was one of the better car purchasing experiences I've had, but the finance department left a bad impression. More

I just had my 30k mile maintenance done the prices are reasonable the service rep is very friendly, he helped me to get a discounted price and I also got a complimentary Car wash. reasonable the service rep is very friendly, he helped me to get a discounted price and I also got a complimentary Car wash. More

Service personnel exemplified sincere interest in addressing my service needs. Personnel was courteous and efficient . Problem was corrected in a very timely manner.Would rate A+ addressing my service needs. Personnel was courteous and efficient . Problem was corrected in a very timely manner.Would rate A+ More

The service was fast, being completed in one hour. The service desk was courteous and helpful. I would appreciate it if he would be assigned to me next time. service desk was courteous and helpful. I would appreciate it if he would be assigned to me next time. More

Bought new car Ask for Geoff Lemme have bought 3 VW from him for each of my kids he is a No BS salesperson was patient never pressure completely chill experience hel Ask for Geoff Lemme have bought 3 VW from him for each of my kids he is a No BS salesperson was patient never pressure completely chill experience helpful knowledgeable enjoyable give him raise he could teach new salespeople how to get return customers More

As always, since 2007 a great dealership Purchased my 2008 Eos from this dealer and have maintained regular service visits since. The vehicle is always returned in spotless condition and the Purchased my 2008 Eos from this dealer and have maintained regular service visits since. The vehicle is always returned in spotless condition and they honor appointment times . The waiting area is comfortable and I particularly like the “quiet” room for Internet use. The service advisors are a pleasure to interact with and I would recommend this facility,to anyone! Thank you Gustavo! More

I called in to make the appointment which was quick and easy. I made sure to mention the recall on my car. Friendly, helpful staff. Updates provided regarding service. Everything was taken care of efficien easy. I made sure to mention the recall on my car. Friendly, helpful staff. Updates provided regarding service. Everything was taken care of efficiently. More

The most seamless and pain free dealership experience you will have. Sales manager Billy and co are very helpful, knowledgeable, and just overall easy to work with. Want a car new or used? They’ll help you g will have. Sales manager Billy and co are very helpful, knowledgeable, and just overall easy to work with. Want a car new or used? They’ll help you get out of the door in what you want with a very reasonable deal. Chris is a great salesmen to work with and will make sure you are well taken care of and will leave you with a sense of trust that other dealers don’t give you. 15/10 would recommend to everyone wanting a car! Will continue to come back for services and any vehicle purchases. This team rocks! More

All staff at this dealership were extremely kind and customer service driven and knowledgeable. After such a great experience, I wouldn’t go anywhere else! customer service driven and knowledgeable. After such a great experience, I wouldn’t go anywhere else! More

satisfied! Dino and Victor were great! they got me driving in no time! the cars are awesome and the services are great. I recommend 100%. If you need a car just Dino and Victor were great! they got me driving in no time! the cars are awesome and the services are great. I recommend 100%. If you need a car just go there and buy it. They will help you find the right car for you. More