Ourisman Volkswagen Rockville
Rockville, MD
Hours
Sales/Showroom
Monday 9:30 AM - 9:00 PM
Tuesday 9:30 AM - 9:00 PM
Wednesday 9:30 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 166 reviews
For me it’s about the personal professional friendly assistant to my particular needs as one of many other customers, Gustavo Castro most particular a the top of what it means to be in service. Thank yo assistant to my particular needs as one of many other customers, Gustavo Castro most particular a the top of what it means to be in service. Thank you Mr. Castro for all your help with my Jetta. More
Pleasant and efficient. Appreciate the new courtesy shuttle while new the driver was professional. It saved the day. Ken kept me appraised of the process throughout. shuttle while new the driver was professional. It saved the day. Ken kept me appraised of the process throughout. More
Top notch people and top notch sales experience. Very happy with my new Jetta. Highly recommend Ourisman Rockville for your next purchase or lease experience. happy with my new Jetta. Highly recommend Ourisman Rockville for your next purchase or lease experience. More
Service advisor, Scott, was great: efficient and nice! All service was performed exactly as requested by me. Love the lobby and snacks and coffee: The Best! I was at one of your competitors the other d All service was performed exactly as requested by me. Love the lobby and snacks and coffee: The Best! I was at one of your competitors the other day and they had closed the coffee machine due to Covid; I was not pleased! Thank you! Natasha & Holly 😉🐶 More
Brought car in for service. Scheduling person (Sara) was extremely professional; same person processed my drop off and returned was indifferent. No one called me to tell me my car was ready after 2 days, I extremely professional; same person processed my drop off and returned was indifferent. No one called me to tell me my car was ready after 2 days, I had to call. The parts was 20% of what I paid, the rest was all labor. Expected better service for the price they charge. More
I worked with Jesus Santanilla. He is friendly, reliable, and very helpful to customers. He is very knowledgeable about car services. I had to service a WV Tiguan. and very helpful to customers. He is very knowledgeable about car services. I had to service a WV Tiguan. More
Great experience with Jesus who greeted me as soon as I walked in, I told him the reason I was there and immediately took my keys to have the car check walked in, I told him the reason I was there and immediately took my keys to have the car check More
Everyone was quite friendly. They made sure my car was clean and answered any questions I had. I do wish they had been more communicative about my interest rate before presenting it to me: I only saw it w clean and answered any questions I had. I do wish they had been more communicative about my interest rate before presenting it to me: I only saw it when I was signing. More