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Ourisman Volkswagen Rockville
Rockville, MD
166 Reviews
Family-owned and operated, our dealership is proud to serve the greater-Bethesda and Gaithersburg Volkswagen communities. Our inventory is unbeatable with a huge selection of new and used Volkswagen cars and SUVs in Maryland. Be sure to also check out our Service and parts specials to fit your budget without losing quality with our certified technicians and superior service center. We are committed to making your next car-buying experience as smooth and convenient for you as possible, so if you have any questions be sure to contact us so we can assist you! We look forward to earning your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:30 AM - 9:00 PM
Tuesday 9:30 AM - 9:00 PM
Wednesday 9:30 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 166 reviews
October 01, 2021
Had a very good experience buying a VW Atlas yesterday. Ray was good to work with and he moved at a reasonable pace without repeatedly making me wait as I’ve experienced with other car dealers. I’d definit Ray was good to work with and he moved at a reasonable pace without repeatedly making me wait as I’ve experienced with other car dealers. I’d definitely buy another car from him. More
by NK
Employees Worked With
Ray Palizkar, Johnny Kinney
September 10, 2021
DO NOT BUY!!This dealer and Volkswagen are selling new DO NOT BUY!! This dealer and Volkswagen are selling new Atlas vehicles with defective brakes. They will not cover the brake fail even though they are DO NOT BUY!! This dealer and Volkswagen are selling new Atlas vehicles with defective brakes. They will not cover the brake fail even though they are aware of this issue. Volkswagen has a TSB (Technical service bulletin) on this problem and if the bulletin does not work, they will say you need new brake pads and rotors. This occurred to my Atlas at 9,000 miles and the vehicle was only 9 months old. I was fortunate enough to get in contact with the Corporate office in Herndon for assistance and was able to get the repair covered (VW Cares was no help). Moreover, the vehicle has a vibration in the front end at highway speeds that is well documented Volkswagen will not do anything about it. I have a new vehicle that I do not feel safe driving. More
by Romanroman82
Employees Worked With
Chuck Devault
July 31, 2021
Very unreliable and non- trustworthy. We called in advance and were told ID4 Pro model available and we could come in. After driving 50 miles and walking in they say iis SOLD!! We asked if the perso advance and were told ID4 Pro model available and we could come in. After driving 50 miles and walking in they say iis SOLD!! We asked if the person on phone was not aware ??? In fact they had no car just wanted the customer to come in so they could sell something else. We asked to speak to manager and tried to give some BS reasons. Reflects on the culture of the VW organization as a whole . More
by VSG
Employees Worked With
Alonso Avila
July 16, 2021
The online scheduling is great. The staff is very friendly and keep you informed throughout your service appointment. The paperwork is easy to follow as well. friendly and keep you informed throughout your service appointment. The paperwork is easy to follow as well. More
by kjf
Employees Worked With
Scott in Service
June 09, 2021
I had to get a new battery and the folks in the Service Department (Ronald) did a super job in a timely manner. I look forward to having them service my Volkswagen in the future. Department (Ronald) did a super job in a timely manner. I look forward to having them service my Volkswagen in the future. More
by p.english707
Employees Worked With
Ronald
June 02, 2021
Efficient serviced and attention given to me by their appointed representative. Full and reliable information and explanation given with much interest my concern of the service I requested. appointed representative. Full and reliable information and explanation given with much interest my concern of the service I requested. More
by zfutur
Employees Worked With
Chuck Devault, Conley Chu
March 22, 2021
Excellent customer service from Gustavo especially, and very prompt and efficient shuttle service as well. Full explanations of sevices provided and recommended. Covid precautions taken very prompt and efficient shuttle service as well. Full explanations of sevices provided and recommended. Covid precautions taken More
by Carol
Employees Worked With
Gustavo
March 05, 2021
They refused to honor our maintenance package and held our car for 3 days over the tire replacement warranty they would not let us have it back until they got paid by the warranty company. The warranty w our car for 3 days over the tire replacement warranty they would not let us have it back until they got paid by the warranty company. The warranty was sold to us by a volkswagon dealer. They were rude and the supposed GM Tom was arragant and condescending More
by Karen Williams
Employees Worked With
Bill Devine, Tom
