Ourisman Volkswagen Rockville

Went to a previous dealer before coming here. This was a 180• from the first experience. Bill Aljanabi was very helpful, as was the whole team. Recommend you to stop by! 180• from the first experience. Bill Aljanabi was very helpful, as was the whole team. Recommend you to stop by! More

Had a very good experience buying a VW Atlas yesterday. Ray was good to work with and he moved at a reasonable pace without repeatedly making me wait as I’ve experienced with other car dealers. I’d definit Ray was good to work with and he moved at a reasonable pace without repeatedly making me wait as I’ve experienced with other car dealers. I’d definitely buy another car from him. More

DO NOT BUY!!This dealer and Volkswagen are selling new DO NOT BUY!! This dealer and Volkswagen are selling new Atlas vehicles with defective brakes. They will not cover the brake fail even though they are DO NOT BUY!! This dealer and Volkswagen are selling new Atlas vehicles with defective brakes. They will not cover the brake fail even though they are aware of this issue. Volkswagen has a TSB (Technical service bulletin) on this problem and if the bulletin does not work, they will say you need new brake pads and rotors. This occurred to my Atlas at 9,000 miles and the vehicle was only 9 months old. I was fortunate enough to get in contact with the Corporate office in Herndon for assistance and was able to get the repair covered (VW Cares was no help). Moreover, the vehicle has a vibration in the front end at highway speeds that is well documented Volkswagen will not do anything about it. I have a new vehicle that I do not feel safe driving. More

Very unreliable and non- trustworthy. We called in advance and were told ID4 Pro model available and we could come in. After driving 50 miles and walking in they say iis SOLD!! We asked if the perso advance and were told ID4 Pro model available and we could come in. After driving 50 miles and walking in they say iis SOLD!! We asked if the person on phone was not aware ??? In fact they had no car just wanted the customer to come in so they could sell something else. We asked to speak to manager and tried to give some BS reasons. Reflects on the culture of the VW organization as a whole . More

The online scheduling is great. The staff is very friendly and keep you informed throughout your service appointment. The paperwork is easy to follow as well. friendly and keep you informed throughout your service appointment. The paperwork is easy to follow as well. More

Smooth and seamless. Great service experience. Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word More

I had to get a new battery and the folks in the Service Department (Ronald) did a super job in a timely manner. I look forward to having them service my Volkswagen in the future. Department (Ronald) did a super job in a timely manner. I look forward to having them service my Volkswagen in the future. More

Efficient serviced and attention given to me by their appointed representative. Full and reliable information and explanation given with much interest my concern of the service I requested. appointed representative. Full and reliable information and explanation given with much interest my concern of the service I requested. More

Thank you guys its my second car from the same dealer first one in 2017 and just bought an suv. its been amazing working with a lucky hand *RAY* first one in 2017 and just bought an suv. its been amazing working with a lucky hand *RAY* More

Excellent customer service from Gustavo especially, and very prompt and efficient shuttle service as well. Full explanations of sevices provided and recommended. Covid precautions taken very prompt and efficient shuttle service as well. Full explanations of sevices provided and recommended. Covid precautions taken More