Ourisman Volkswagen Rockville

This is literally the worst dealership I’ve ever had to buy a car from. The lack of training and empathy they have for their customers is absolutely ridiculous. I bought a BRAND NEW car that had issues wit buy a car from. The lack of training and empathy they have for their customers is absolutely ridiculous. I bought a BRAND NEW car that had issues with it, they made me bring it back in…. Did not provide me with a rental or a loaner for the entire perilous they had the car and told me they are working on other deals all the time instead of providing me updates. Matt the GM is an extremely rude individual and his managers are all talk and 0 action. They did not help me after they sold me a Lemon…. The car had issues from day 1… instead of getting Volkswagen involved they kept pushing things off and did not resolve my issue. Constant excuses from them about everything. They would hang up on my phone calls multiple times when I called, provided me 0 updates and made false promises over and over. HORRIBLE DEALER. AVOID AT ALL COSTS. More

Will not return to do any business with themWill Will not return to do any business with them Will recommend others to take their business some place else The lowest service I received in my life!! Will not return to do any business with them Will recommend others to take their business some place else The lowest service I received in my life!!! This goes for the sale team More

Geoff Lemme, our sales person, was really great with getting us into our new ‘22 Taos with going over the car. We got started on the paper work quickly after the test drive and Lisa Light in finance did getting us into our new ‘22 Taos with going over the car. We got started on the paper work quickly after the test drive and Lisa Light in finance did a wonderful job as well and was very friendly. We did not feel pressured. The experience was overall smooth and the dealership has a great selection of inventory as we settled on their selection in stock. If you’re looking for a VW, do yourself a favor and ask for Geoff at Ourisman Rockville. More

Went to a previous dealer before coming here. This was a 180• from the first experience. Bill Aljanabi was very helpful, as was the whole team. Recommend you to stop by! 180• from the first experience. Bill Aljanabi was very helpful, as was the whole team. Recommend you to stop by! More

Had a very good experience buying a VW Atlas yesterday. Ray was good to work with and he moved at a reasonable pace without repeatedly making me wait as I’ve experienced with other car dealers. I’d definit Ray was good to work with and he moved at a reasonable pace without repeatedly making me wait as I’ve experienced with other car dealers. I’d definitely buy another car from him. More

DO NOT BUY!!This dealer and Volkswagen are selling new DO NOT BUY!! This dealer and Volkswagen are selling new Atlas vehicles with defective brakes. They will not cover the brake fail even though they are DO NOT BUY!! This dealer and Volkswagen are selling new Atlas vehicles with defective brakes. They will not cover the brake fail even though they are aware of this issue. Volkswagen has a TSB (Technical service bulletin) on this problem and if the bulletin does not work, they will say you need new brake pads and rotors. This occurred to my Atlas at 9,000 miles and the vehicle was only 9 months old. I was fortunate enough to get in contact with the Corporate office in Herndon for assistance and was able to get the repair covered (VW Cares was no help). Moreover, the vehicle has a vibration in the front end at highway speeds that is well documented Volkswagen will not do anything about it. I have a new vehicle that I do not feel safe driving. More

Very unreliable and non- trustworthy. We called in advance and were told ID4 Pro model available and we could come in. After driving 50 miles and walking in they say iis SOLD!! We asked if the perso advance and were told ID4 Pro model available and we could come in. After driving 50 miles and walking in they say iis SOLD!! We asked if the person on phone was not aware ??? In fact they had no car just wanted the customer to come in so they could sell something else. We asked to speak to manager and tried to give some BS reasons. Reflects on the culture of the VW organization as a whole . More

The online scheduling is great. The staff is very friendly and keep you informed throughout your service appointment. The paperwork is easy to follow as well. friendly and keep you informed throughout your service appointment. The paperwork is easy to follow as well. More

Smooth and seamless. Great service experience. Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word More

I had to get a new battery and the folks in the Service Department (Ronald) did a super job in a timely manner. I look forward to having them service my Volkswagen in the future. Department (Ronald) did a super job in a timely manner. I look forward to having them service my Volkswagen in the future. More