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Ourisman Volkswagen Rockville
Rockville, MD
166 Reviews
Family-owned and operated, our dealership is proud to serve the greater-Bethesda and Gaithersburg Volkswagen communities. Our inventory is unbeatable with a huge selection of new and used Volkswagen cars and SUVs in Maryland. Be sure to also check out our Service and parts specials to fit your budget without losing quality with our certified technicians and superior service center. We are committed to making your next car-buying experience as smooth and convenient for you as possible, so if you have any questions be sure to contact us so we can assist you! We look forward to earning your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:30 AM - 9:00 PM
Tuesday 9:30 AM - 9:00 PM
Wednesday 9:30 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 166 reviews
January 04, 2017
They work the deal when others won't! Professional, courteous and did the deal when the other local VW dealership couldn't put the deal together. Low key sales people with no pressure. G Professional, courteous and did the deal when the other local VW dealership couldn't put the deal together. Low key sales people with no pressure. Great place to buy a vehicle. Ask for Earl Gunn. More
by Bongobreath
Employees Worked With
Earl Gunn
December 23, 2016
Awful, stay away from them, they lie and steal Worst customer service ever, brought a 2002 beetle for horn repair. Representative named Michael said it will cost $132 for diagnostics and then he wi Worst customer service ever, brought a 2002 beetle for horn repair. Representative named Michael said it will cost $132 for diagnostics and then he will let us know how much the actual repair would be. We asked if the diagnostic fee will go towards the actual repair and he confirmed that it will apply if we decide to fix it with them. After 2 days that the car was in the shop they mentioned it will cost over $800 to fix the horn and the $132 will NOT go towards the repair. We came, spoke to John and other agents and they tried to scam us again, paid the diagnostic fee and ran away from them. Toke it to an independent shop and they fixed everything in an hour for $199. So stay away from them, especially John and Michael , they lie , make up problems that don't exists in the car and very expensive. More
by Alon Porat
Employees Worked With
John, Michael
December 11, 2016
Great Service Mike and the rest of the team are just AWESOME! Dependable, honest, kind! I feel blessed to have them take care of something as important as my car. Mike and the rest of the team are just AWESOME! Dependable, honest, kind! I feel blessed to have them take care of something as important as my car. More
by Monica
Employees Worked With
Mike Porter
November 17, 2016
Excellent salesperson My wife and I were shopping for a VW Alltracks and Sportwagen and we met with Billy Devine in sales. As we live in the country in Virginia with few d My wife and I were shopping for a VW Alltracks and Sportwagen and we met with Billy Devine in sales. As we live in the country in Virginia with few dealers around, there were actually very few vehicles for us to test drive. I had some work in Rockville, so we wound up there. The sales staff at out local dealership was not knowledgeable, and the sales manager was evasive when I asked any simple question. Not very helpful but nonetheless aggressive. So Bill was a breath of fresh air. He was knowledgeable, straightforward, and easy to work with. I train salespeople in another industry, and I would readily recommend Billy as to any customer who like simple, straightforward, honest answers. More
by Michael Penny
Employees Worked With
Billy Devine
November 14, 2016
Customer Service I was at the Rockville service center recently and agian was very impressed by Perdita's excellent customer service skills. Although she is not my ser I was at the Rockville service center recently and agian was very impressed by Perdita's excellent customer service skills. Although she is not my service representtive, Perdita is always very friendly, she greets me with genuine smile and asks how I am doing. This time my service representative was on his day off and before the department manager could find time and assign someone else to help me, Perdita volunteered, took care of my car issue and I was out of the office sooner that I expected. Thank you Perdita! Rouzanna O. More
by dicranj
Employees Worked With
Perdita
October 30, 2016
Bait and switch on Internet Price Came in after receiving a price by email from Ourisman - salesman then proceeded to show me all of the rebates and discounts I did not qualify for, ad Came in after receiving a price by email from Ourisman - salesman then proceeded to show me all of the rebates and discounts I did not qualify for, adding $3k to the price. I ended up using TrueCar service, and bought the Jetta at Stohlman - total cost from Stohlman was $3k less than the crazy pumped up price from Ourisman. More
by carguy123456
Employees Worked With
Jimmy Alegre, Alonso Avila
October 24, 2016
Best Repair and world class custumer service I EVER had!!!!! I had the misfortune of having a fender bender and I decided to trust VW Ourisman of Rockville with the repair of my 2015 GTI John and James from the I had the misfortune of having a fender bender and I decided to trust VW Ourisman of Rockville with the repair of my 2015 GTI John and James from the collision center were professional, courteous, helpful and very friendly. They kept me informed via email and phone calls of the status of my repairs and the couple of times that I pop up (unannounced) James and John made me feel very welcome, answered all of my concerns and upon request they even walked me to the shop!! to see the progress of the repair!! at the end the repair was completed before the estimated time and most importantly... my GTI was just as new!! I highly recommend VW Ourisman od Rockville for your repair and car maintenance needs!!! Ask for John and or James if you need repairs or ask for Jesus, Perdita, Gus or Alan if you need maintenance. your will have an honest, friendly and professional experience!! :0) More
by Jose H
Employees Worked With
Ali Hatam, John, James, Jesus, Perdita, Gus, Alan and Chuck!!! :0)
September 30, 2016
Over Charge Lie and damage your Car for Profit I had my Sons car towed there for repair. we thought it was Catalytic Converter . Mike Service person called Monday stating we have car we about to I had my Sons car towed there for repair. we thought it was Catalytic Converter . Mike Service person called Monday stating we have car we about to check it out see what problem it is Exactly 15min. later oh its not the Catalytic converter its spark plug we changed them out running okay Then Mike proceeded to tell me all these other things i know there was not a problem before I now had...then he quoted me 3000k in repairs needed. I said oh really.... just because I am a women don't think I Do not know about cars .I have an X5 BMW 2004 i can do a tune up in if needed . I stated "You tube" tells and show us women whats needed ...we also Volkswagen repairmen blogs and educate us on repairs so when men try to rip us off we know better. Ourisman then wanted to charge me $400 for 15min/30 of Service !!!!! Remember he called me when he started on car and 15 min later when problem resolved !!!! I have phone records and he stated we already changed out spark plugs so its working Then to add insult to injury he act as if coupon for first timers was foreign Language... I ended up spending $281.00 for a few min of service which at Darcars Service Dept if you have repairs done they don't charge you for diagnostic check up not here . Asst.Service Manager Robin then lies to my face even more i said please..... she call 2 days later to see if service manager ever called they never did ..... I don't trust them and i don't want them ever working on my kids car . The Service Dept left cap off Power steering fluid then next day car went dead even though... their so call diagnostic stated Battery was good all was good. Never bring your car here for Service they are crooks and liars they damage your car so you can pay more in repairs too... we were basically charge for 2 hours of labor that was never rendered and a 4 spark plugs . I plan to seek counsel to file a complaint against Ourisman make them accountable for what they did . Darcars of Silver Spring is the place to go for great service after they check your car out and you get repairs done they DONT charge for Diagnostic fees of $150. as Robin stated at Ourisman they always enter the final price . More
by Nevercomerhere2016
Employees Worked With
Mike in Service Assit Service Manager Robin
September 02, 2016
Miserable Experience Ourisman of Rockville is the type of dealer that gives all other dealerships a bad reputation. In one thirty minute meeting, they managed to turn an e Ourisman of Rockville is the type of dealer that gives all other dealerships a bad reputation. In one thirty minute meeting, they managed to turn an exciting experience into a dreadful process. After receiving a US News TrueCar price guarantee, confirming the "internet price" on Ourisman's own website, as well as getting Jimmy Alegre's verbal confirmation that they would honor the price, I was confronted with nothing but typical and shady bate-and-switch sales tactics. First they said the sale price was actually a leasing price, which has no logic, then they said even stooped to claiming that US News had not provided a disclaimer and that they had in fact even messed up the price. I could not believe they were blaming a respected nation wide program when it's clear the dealers provide the information and US News merely disseminates it! Unbelievable. I went the next day to DarCars in Silver Spring after detailing my experiencing to their sales reps, Dean Pelton and Keith Stewart. They provided a written quote, had the documents ready when I walked in, and there was ZERO negotiation. They actually even beat the BS price that Ourisman would not honor. Bottom line, stay away from Ourisman if you don't want to be manipulated and lied to and, if you want a VW and a pleasant experience, go see Keith and Dean at DarCars in Silver Spring. More
by evan mayo
Employees Worked With
Jimmy Alegre, Kenny Hammad
September 02, 2016
Honest and Open I bought a Golf S from Ourisman Rockville and was educated about VW brand by my salesperson, Jimmy Alegre, who had so much knowledge about the car, an I bought a Golf S from Ourisman Rockville and was educated about VW brand by my salesperson, Jimmy Alegre, who had so much knowledge about the car, and gave me a lot of choices without any pressure. I actually had a great time. And the car is living up to my expectations, and more. There is a great team at this dealer and I will be getting my service from them, they made the experience so easy. I came because of a recommendation from a friend, and I would pass that on to anyone thinking of trying out a VW. More
by ClaireM
Employees Worked With
Jimmy Alegre, Cameron Sheikh
