Ourisman Volkswagen Rockville

Excellent Customer Service I enjoy working with Allen Krum! Allen is very knowledgeable, patient, friendly. Allen always takes the time to explain my services, details of the ca I enjoy working with Allen Krum! Allen is very knowledgeable, patient, friendly. Allen always takes the time to explain my services, details of the car and keeps in touch with me throughout day with updates! His recommendations are always helpful to determine what if any services I may need or should consider! It's always a pleasant, hassle-free experience, from booking an appointment, to picking up my vehicle! Allen takes the stres out of my visit! More

My 2015 Beetle wont see anyone but Allen! Professional, time efficient and thorough, Allen and his team are the best! Booked a last minute appointment and with no waiting the service center we Professional, time efficient and thorough, Allen and his team are the best! Booked a last minute appointment and with no waiting the service center went into action and completed the work in the time estimated. More

Always great service Have always taken my 2004 Passat to Ourisman (formerly Congressional) for service and I have only ever needed 1 emergency repair service in the 13 yea Have always taken my 2004 Passat to Ourisman (formerly Congressional) for service and I have only ever needed 1 emergency repair service in the 13 years I have had the car. I pay for dealer service as I trust they have the best technicians and most thorough service. You pay a bit more up front for your service, but I'm sure I have avoided thousands of dollars in potential repairs because of their good service. Give your vehicle the service it deserves and you'll be repaid by years of reliable driving. More

Great Experience buying a car Bought a 2017 VW Beetle convertible with Ray. He was very knowledgeable about the product, showed me the garage, answered all my questions, helped cl Bought a 2017 VW Beetle convertible with Ray. He was very knowledgeable about the product, showed me the garage, answered all my questions, helped clean out my car, and even filled up my gas tank before I left. I have bought cars in the past and had terrible experiences, but this was very smooth. I would recommend Ourisman, and Ray to anyone! More

Stellar Customer Service and Quality of work My wife and I have been servicing our VWs at Ourisman Rockville now for over 2 years and the trust that we have been able to form with the Service Adv My wife and I have been servicing our VWs at Ourisman Rockville now for over 2 years and the trust that we have been able to form with the Service Advisors as well as with the Technicians and Mechanics is priceless!!! We used not to trust dealers service. But at VW Ourisman of Rockville they will take the time to explain what's needed now and what can wait for a few more months. If during a routine service interval they find something wrong they will invite you to the shop and show you along with the tech or mechanic working on your car the found issue and fully explain your options. Seeing is believing. We cannot see our selves servicing our VWs anywhere else... Thank you Jesus, Alan, Andrei, Mike and Chuck for your honesty and professional friendly service. Samir & Lorie More

New Jetta I just bought a new Jetta, and the salesman, Billy Devine, did a great job. He knew all the features of the cars, and explained everything. The buying I just bought a new Jetta, and the salesman, Billy Devine, did a great job. He knew all the features of the cars, and explained everything. The buying process went very smoothly, and he answered all my emails very promptly, and followed up after I bought the car. I'd bought a Jetta 14 years ago at another dealership, and this experience was much better. More

Great asistance, Jay, thank you We were at Rockville Ourisman last week in order to purchase a new VW. Jay was are specialist. From the very first seconds of our encountering till We were at Rockville Ourisman last week in order to purchase a new VW. Jay was are specialist. From the very first seconds of our encountering till the end of our buying procedure he was with us with his experience, knowledge, his sincere treatment and candid answers to our questions. Now, in addition to getting a new beautiful VW/Passat, we have also this nice memory of being accompanied by Jay. Once again, our sincere thanks to you jay for the way you are. Gevork More

Thanks Jay I was replacing a new car (9/2016 purchase) due to manufacturer defects and didn't need much in the way of product education, etc. I wanted to come i I was replacing a new car (9/2016 purchase) due to manufacturer defects and didn't need much in the way of product education, etc. I wanted to come in, sign the docs, and be on my way without strain on the pocket. Thanks to Kamran, Jay, and Allen, I was in and out in an hour. The dealership's concessions made this work, no credit to corporate on the resolution. Great people, great franchise. More

Don't waste your time dealing with another VW dealer I experienced a two-week-long enraging saga before I found Jimmy at Ourisman. From dealers refusing to give me their best price via e-mail (always in I experienced a two-week-long enraging saga before I found Jimmy at Ourisman. From dealers refusing to give me their best price via e-mail (always including incentives I didn't qualify for and excluding $800 freight charges, $300 admin fees, etc), to dealers attempting to convince me I didn't want to drive a manual transmission. Unraveling the cost became a painful, multi-e-mail process where they'd refuse to answer the question the first time I asked, instead saying, "When can you come in?" Just when I thought I'd go mad, a friend suggested I reach out to Ourisman of Rockville. The website connected me with Jimmy Alegre who provided me with the "This is the final cost with all fees and without incentives you don't qualify for," email within a few minutes. I asked a few redundant questions because I didn't believe it could be that easy, but it was. I was on the Metro within the hour where they picked me up at the station, showed me the car, and had the paperwork ready for me shortly thereafter. During closing, they reviewed options, such as maintenance plans, but I felt no pressure to buy them. All in all, it was an amazing experience--especially for someone who hates shopping or leaving the city--and I love my 2017 VW Jetta SE. It's solid and zippy and it doesn't skimp on the trim just because you wanted a manual transmission. More

Straightforward, Transparent and Efficient I knew what car I wanted and was looking for the right price. I contacted Jimmy and we exchanged a few emails and spoke on the phone. Jimmy was stra I knew what car I wanted and was looking for the right price. I contacted Jimmy and we exchanged a few emails and spoke on the phone. Jimmy was straight forward about what rebates and incentives I would qualify for and which ones I would not. They met my terms and I went in and we closed the deal with no surprises. I'll definitely check with Jimmy next time we are in the market and send folks I know his way as well. More