Ourisman Volkswagen Rockville

Service review on VW Tiguan I had a full service done on my Volkswagen Tiguan on 9/15/2017. The service was carried out to my complete satisfaction and my car was also expertly d I had a full service done on my Volkswagen Tiguan on 9/15/2017. The service was carried out to my complete satisfaction and my car was also expertly detailed inside and out. My service consultant on this occasion and on several occasions recently was Jesus Santanilla. I found Jesus to be alway very courteous and efficient, always getting back to me when promised to let me know the status of the work being done. I would recommend him without hesitation and trust he will be there to guide and assist me the next time I bring one of my cars into the VW/Mazda dealership. I will certainly request his assistance. He and the dealership, in my opinion, deserve a 5-star rating. More

Trust worthiness!!!! I went in because my car was making a weird noise when I floored the gas pedal and the transmission was between gear changes. Long story long I took i I went in because my car was making a weird noise when I floored the gas pedal and the transmission was between gear changes. Long story long I took it to Ourisman they could not replicate the problem and there was no error message found on the logs. Service Consultant Jesus called me explain that they could not find anything wrong on the logs and the issue could not be replicated. Jesus invited me to take their technician for a drive see if I could replicate the issue. didn't matter how hard I tried the issue was not reoccurring. Moral of the story is... Jesus could had told me and charge anything! said they fixed it! and I would had not known. Instead, Jesus was honest, gave me the opportunity to show them what I though was wrong and at the end the issue disappeared on it's own and I was properly charged for diagnostics. I could not for wished for better service and honesty!! More

Great treatment Very knowledgeable, kind always took the time to explain things so I could understand. Andre was quick to call to keep me informed on the progress Very knowledgeable, kind always took the time to explain things so I could understand. Andre was quick to call to keep me informed on the progress More

Awesome experience with Ray Ray has sold me two cars. He is honest, direct and open about what is or is not possible. He is also very knowledgeable about the cars he sells, whi Ray has sold me two cars. He is honest, direct and open about what is or is not possible. He is also very knowledgeable about the cars he sells, which results in a very relaxed and comfortable experience. I would recommend Ray and Ourisman vigoriously. More

Vw2017 Jimmy was very helpful gave me a good deal on my new 2017 Passat easy to talk to they worked with me with the price that I was comfortable with so I w Jimmy was very helpful gave me a good deal on my new 2017 Passat easy to talk to they worked with me with the price that I was comfortable with so I was very satisfied thanks Jimmy! More

Good Service Trip I always bring my Jetta back here for service. It's a very clean facility with knowledgeable, friendly staff. Once again I was out on time. I always bring my Jetta back here for service. It's a very clean facility with knowledgeable, friendly staff. Once again I was out on time. More

USB Port not working The USB port was properly fixed. Further, Mr. Jesus (Service Advisor) was very helpful and kind. He took good care of the situation and there after, t The USB port was properly fixed. Further, Mr. Jesus (Service Advisor) was very helpful and kind. He took good care of the situation and there after, the problem was fixed. More

Excellent Customer Service I enjoy working with Allen Krum! Allen is very knowledgeable, patient, friendly. Allen always takes the time to explain my services, details of the ca I enjoy working with Allen Krum! Allen is very knowledgeable, patient, friendly. Allen always takes the time to explain my services, details of the car and keeps in touch with me throughout day with updates! His recommendations are always helpful to determine what if any services I may need or should consider! It's always a pleasant, hassle-free experience, from booking an appointment, to picking up my vehicle! Allen takes the stres out of my visit! More

My 2015 Beetle wont see anyone but Allen! Professional, time efficient and thorough, Allen and his team are the best! Booked a last minute appointment and with no waiting the service center we Professional, time efficient and thorough, Allen and his team are the best! Booked a last minute appointment and with no waiting the service center went into action and completed the work in the time estimated. More

Always great service Have always taken my 2004 Passat to Ourisman (formerly Congressional) for service and I have only ever needed 1 emergency repair service in the 13 yea Have always taken my 2004 Passat to Ourisman (formerly Congressional) for service and I have only ever needed 1 emergency repair service in the 13 years I have had the car. I pay for dealer service as I trust they have the best technicians and most thorough service. You pay a bit more up front for your service, but I'm sure I have avoided thousands of dollars in potential repairs because of their good service. Give your vehicle the service it deserves and you'll be repaid by years of reliable driving. More