Ourisman Volkswagen Rockville

Be aware that you are now dealing with AI chat bots in most of the inquiries you make online. I reached out about availability of a specific stock number that showed up on their website and the AI indicat most of the inquiries you make online. I reached out about availability of a specific stock number that showed up on their website and the AI indicated it was available. I arranged childcare on a Saturday afternoon and then drove to see this vehicle. It turned out the AI had been misleading and the car I reached out about was actually at a dealer 55 mins drive away. A second car I had inquired about, was also on a separate lot - and not available to see. The staff member I dealt with seemed dazed and a little confused. He was in the middle of a break (eating and drinking) and was told to deal with us as the person we had an appointment with was busy. When he came over, we thought he was another customer... he wasn't dressed like the other salesmen and seemed irritated. In the end, we felt they were not really interested in selling us a $40k car - so we left - drove 20 mins away to King Kia, and bought a car there. More

On 6/17/24 I contacted your dealership about an about an advertised 2024 Jetta SE with a sunroof in Opal white that you advertised for $22,995. I was contacted that same day by your salesman Nathan Derr. I advertised 2024 Jetta SE with a sunroof in Opal white that you advertised for $22,995. I was contacted that same day by your salesman Nathan Derr. I told him the car was for my son and he was looking to spend a little less. He asked if I would be willing to take the same car in black since it would be cheaper due to an upcharge for the Opal white paint. He said he could get me the car for $21,995, which worked perfectly for us. He said I would have to take a car they had on the lot and they currently had two in black. One with Grey interior and one with Black interior. I asked him to send me pictures and he did. The next day I called him back to finalize the deal and he pretended not to know what I was talking about. I then asked to speak to the General Sales Manager, Mario Meyers, but no one called back. The following day I called and left a message for Mr. Meyers, but no call back! Since then, I have received daily calls from different salesman. Very unprofessional and disingenuous of this dealership. They could have simply called back and said they made a mistake and did not want to sell the car at the price we agreed to or whatever their issue is. I would not have been happy, but I’d at least understand an honest mistake! More

I purchased a VW GTI from Ourisman VW of Rockville three months ago. The car is, so far, fine. The way I've been treated since buying it, however, has been obnoxious, inconsiderate, and frustrating. It make months ago. The car is, so far, fine. The way I've been treated since buying it, however, has been obnoxious, inconsiderate, and frustrating. It makes me seriously doubt the honesty and integrity of the business. Because there are many places one could buy a new VW, I'd suggest doing that. The issue arose because of the "extended warranty." Upon purchasing the car, I was told that I could buy this warranty. I was also told that, while I couldn't get the warranty after having already bought the car, I could cancel any time within the first 30 days for a full refund. I therefore bought the warranty, thinking I would use the first month to do my research to see whether I should keep it or cancel it. I did my research and decided I wanted to cancel it. I called the dealership multiple times to ask how I should do that. They kept transferring me to numbers that no one answered, forcing me to leave messages that were never returned. Getting frustrated, I called yet again and told them that they were making it impossible for me to cancel the warranty by never returning any of my calls. They finally gave me an email address and told me I should send a request to cancel to that email address. I did so, within the thirty days, and asked for a confirmation that the warranty would be canceled and the refund issued to me. I waited a week and received no response to the email. I resent the email, again asking for confirmation that the warranty had been cancelled. Again, I received no response. Finally, I had to call yet again. I was once again directed to a voicemail box, and my message was not returned. I then called again (now outside the 30 days). Finally, I reached someone. That person initially tried to deny that I had properly cancelled the warranty, said that I should have been given a form to fill out to cancel the warranty, and insisted that they would have to pro-rate the refund as a result. When I protested and showed the unanswered email that I sent, formally requesting the cancellation of the warranty, he finally relented and said I would receive the refund in four to five weeks. Two months passed since that and I still haven't received the refund. As a result, I embarked, yet again, on another fruitless mission of calling and being forced to leave voicemails that were never answered. I spoke with someone earlier last week and explained my frustration. He said they would call me the following day. They never did. I am currently being forced to file a complaint with the Maryland attorney general's office to get the refund that I am clearly entitled to. That is the only way I can get these jerks to respond to me. In conclusion, these are not the sort of people you want to be dealing with when buying something as significant as a car. I'd look elsewhere. More

Brandon was awesome. Now let's talk afterwards. I get home from a long day and wanted to look over the paperwork making sure I didn't miss anything well I did. I was char Now let's talk afterwards. I get home from a long day and wanted to look over the paperwork making sure I didn't miss anything well I did. I was charged almost an extra grand so I give Brandon a call first thing Monday morning to make him aware he told me he would speak to Kirk from financing and get back to me I waited a few hours before sending a message the response was he did you call you. I didn't get a call back for over a week for him to tell me I have to come back and sign new papers which is a waste of time. The drive there and back is a total of 4 hours seeing I live in wv. So I told him I be there Tuesday after work he said that works he would be there all day I said ok welp I get there and this man had left early for the day which Is frustrating at this point I'm not happy at this point he should have called and rescheduled and that didn't happen just like he told me he would fill my car for coming that was a lie as well as them hand delivering the spare key they couldn't find day of purchase More

Gregory Bindah was incredibly helpful in explaining the features of my new Jetta GLI and worked with me for more than 8 hours over two days to get everything right. Besides giving me the initial explanatio features of my new Jetta GLI and worked with me for more than 8 hours over two days to get everything right. Besides giving me the initial explanation of features, he personally helped me get my tags transferred and installed within 24 hours and also went with me to my trade-in to retrieve my EZ Pass transponder. More

The sales and management team were very helpful in getting us a brand new car at the best rate. Geoff was very helpful and made our experience smooth! getting us a brand new car at the best rate. Geoff was very helpful and made our experience smooth! More