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Ourisman Tri-State Subaru - Service Center

Newark, DE

4.7
236 Reviews

236 Reviews of Ourisman Tri-State Subaru - Service Center

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March 23, 2023

I love the service department and give them a 5 rating. They are very helpful and clear about expected costs and timing More

by Woofandmeow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany D
Mar 23, 2023 -

Ourisman Tri-State Subaru responded

We are so happy that our team earned your five stars. When working with customers, we do our best to be as communicative as possible--we want you to do what's right for your vehicle, at the right price. Thanks for your business and we hope to see you again at Matt Slap Subaru!

March 17, 2023

In for regular oil change, maintenance appt. Excellent service and friendly staff from the moment I drove in. Nick told me what service was coming up in the future which I appreciated.I was More

by marelee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle C, in-take personnel as well
Mar 17, 2023 -

Ourisman Tri-State Subaru responded

Thank you for the review! We are so glad to hear that Nick delivered such a successful service experience. Drive safely, and we hope to see you back again at Matt Slap Subaru!

March 06, 2023

Today my car was services at this location for tire rotation, oil change, navigation and air filter.. Serena was the person writing up my. work. She was excellent. . Everything was done, except for More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serena Garvin
Mar 06, 2023 -

Ourisman Tri-State Subaru responded

Anne, thank you for the review! We are so glad to hear that you had such a successful service experience working with Serena and the Matt Slap Subaru team. Drive safely, and we hope to see you back again down the road!

February 16, 2023

Always welcome, nice staff & prompt service - even though this service cost me alot of money More

by carolyn.m.johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellen
Feb 16, 2023 -

Ourisman Tri-State Subaru responded

We are glad to hear that you have had positive experiences with our team, Carolyn. We truly appreciate your kind review. Please feel free to give me a call if you would like to discuss our pricing at all further. Thank you, Fahed Alkaye - Parts & Service Director - 888-418-2820

February 12, 2023

Professional, thorough, welcoming, skilled, patient and always ready to take the time needed to explain and advise while remaining aware of individual customer needs. Friendly, top rank service. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serena
Feb 13, 2023 -

Ourisman Tri-State Subaru responded

We really appreciate you taking the time to leave Matt Slap Subaru this awesome review, thank you, Jeff!

January 15, 2023

When we arrived didn’t have to wait long for service. Efficient , knowledgeable and friendly. More

by lindamcelrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sure she was at the front desk.
Jan 16, 2023 -

Ourisman Tri-State Subaru responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Matt Slap Subaru team. Drive safely, and we hope to see you back again down the road!

December 23, 2022

Service department is excellent. Routine maintenance is quick and priced fairly. Express service is outstanding More

by Vpf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Ourisman Tri-State Subaru responded

Thanks for the great review of Matt Slap Subaru! We are here to help with any of your service needs. Happy holidays from the team!

December 17, 2022

Pleasure at every interaction! Excellent experience with both sales and service. Highly recommend this dealer and car line! More

by Charlie Mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2022 -

Ourisman Tri-State Subaru responded

Charlie, thank you for stopping by to share your lovely experiences at Matt Slap Subaru! We appreciate your loyal business and can't wait to see you again!

November 22, 2022

Had a very good experience with Danielle at Matt Slap Subaru. She was very informative and stayed attentive to advising me of the work that needed to be done on my Forester. Danielle is an asset to Matt More

by hairlessankle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Celli
Nov 22, 2022 -

Ourisman Tri-State Subaru responded

Thank you so much for your wonderful shoutout to Danielle! All of us at Matt Slap Subaru truly appreciate your business and hope to assist you again with your Subaru Forester in the future!

October 20, 2022

Matt Slap Subaru is the best! ! This is the second time I’ve had my one year old car there for an oil change and tire rotation. Both times, they washed my car for no charge!! They More

by Karentrainer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know the person or people that serviced my car.
Oct 20, 2022 -

Ourisman Tri-State Subaru responded

Karen, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Matt Slap Subaru team. Drive safely, and we hope to see you back again down the road!

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