Ourisman Tri-State Subaru - Service Center

On my 9th Subaru. Service & parts always spot on. Matt in parts did a great job getting me replacement parts for my drivers side mirror. He came outside to look at the Service & parts always spot on. Matt in parts did a great job getting me replacement parts for my drivers side mirror. He came outside to look at the actual damage on my car. More

Alex Andes was a great & personable service advisor. She got me in quickly; kept me informed about progress and closed the service call without a hitch She got me in quickly; kept me informed about progress and closed the service call without a hitch More

Always courteous. Presents the suggested maintenance with clear expectations and no pressure. Answers questions and makes an effort to resolve problems if they arise Presents the suggested maintenance with clear expectations and no pressure. Answers questions and makes an effort to resolve problems if they arise. More

The services was excellent. Everyone was very efficient from the valet parking to the service representative Everyone was very efficient from the valet parking to the service representative More

I don’t like to give reviews. Since going to a Dealer for service at times may not be consistently good. It really depends on the technician you get. But my experience SO FAR, wit Since going to a Dealer for service at times may not be consistently good. It really depends on the technician you get. But my experience SO FAR, with NICK, has been excellent. Any issues I may have he addresses them and makes sure things are done right the first time. I must complement him on his customer service skills and his demeanor. He is truly an asset to Matt Slapp. I hope in the future my positive experiences continue. Thank you Nick More

I have a difficult problem to resolve, a brand new tire very slowly loosing air. The dealer worked with me to resolve the issue. The customer service representative was always pleasant and understanding. M very slowly loosing air. The dealer worked with me to resolve the issue. The customer service representative was always pleasant and understanding. Melanie, thanks for your help and understanding. More

As always your welcome and customer service skills and knowledge are always appreciated and the time they take to explain everything to me. I’m always treated with respect and love! Thank you so very much knowledge are always appreciated and the time they take to explain everything to me. I’m always treated with respect and love! Thank you so very much!!👍 More

This time basic service only oil change and tire rotation. In and out in under an hour . Nice of them to mail a coupon worth twenty dollars too 🤗 rotation. In and out in under an hour . Nice of them to mail a coupon worth twenty dollars too 🤗 More

I had a problem with coughing every time I got into my Outback. A friend suggested I change the cabin filter. I didn't even know there were such things as cabin filters. He suggested I buy the filter and Outback. A friend suggested I change the cabin filter. I didn't even know there were such things as cabin filters. He suggested I buy the filter and watch a YouTube to do it myself. I tried that. I couldn't figure out how to do it myself. I took the filter I had bought and went to Matt Slap Subaru. It was such a simple thing that a service center receptionist said she'd do it for me. Within a minute, she informed me that the filter I had bought was the wrong size, and showed me the difference. She walked me to the parts department where I could immediately purchase the correct part, and within two minutes, it was all installed, at no extra charge. NO MORE COUGHING IN MY CAR. I am grateful for Matt Slap Subaru employees, who are kind and helpful and expert at what they do, no matter what needs doing on my car! More

Visited Matt Slapp Subaru for scheduled maintenance. Very satisfied, quick service, nice waiting room, and super coffee. Bought my first Subaru in 1982. I very much appreciated the ability of the yo Very satisfied, quick service, nice waiting room, and super coffee. Bought my first Subaru in 1982. I very much appreciated the ability of the young female intake person to answer and diagnose one of my confounded problems with the electronic safety features. A car wash later, I went home so happy. Looking forward visiting again. More