Ourisman Tri-State Subaru - Service Center

I came in on a Saturday without an appointment. They did get me in and I appreciate that. However they said that my cabin filter was dirty and my engine filter was dirty. They showed it to me and they were. get me in and I appreciate that. However they said that my cabin filter was dirty and my engine filter was dirty. They showed it to me and they were. I thanked them for letting me know. I let them know I had filters at home to replace them. I believe $110 is way too much for these filters that were offered to me at the dealer. I understand that a tech is doing the filter change and their time is worth something. However I can do both of these filters in 10 mins. I am sure you are aware that both of these filters can be bought for approximately $25 or less. What disappointed me the most was when I removed the filters to replace them. I had seen them when they brought them to me to show me how bad they were. They were dirty and had dust and some small leaf prices in them especially the cabin filter. When I removed the filters to replace them they still had the same leaves and dirt on them. It would take about 3 seconds to bang out the filters and slide them back in. Rather than slide a dirty filter with obvious pieces on it that could fall out and end up inside the car that may cause another issue. This is just a suggestion. In this time and climate for business going the extra mile may mean the difference between surviving or not. I know Subaru is a huge company and that may not be a concern. However it’s the little things that count. I love my Subaru! Thank you More

I couldn’t schedule a wait for car appointment so I had to schedule a leave car. I had a fuel pump recall, tire sensor issue and needed the 12k mile service. People were courteous but I was never offered to schedule a leave car. I had a fuel pump recall, tire sensor issue and needed the 12k mile service. People were courteous but I was never offered a loaner either during scheduling or drop off. I asked for one after I heard a salesman tell another customer they could set them up with one. I had my wife follow me 20 miles to the dealership so that I didn’t have to wait there all day. She wasn’t to thrilled. Other than that, the experience was fine. More

Car Service The service on my car was very efficient. I was in and out in less than an hour! Excellent service and was much appreciated! Great The service on my car was very efficient. I was in and out in less than an hour! Excellent service and was much appreciated! Great More

Recall The service advisor was Larry Eller. Customer service excellence, that is not something that is seen often anymore. He was kind, respectful, know The service advisor was Larry Eller. Customer service excellence, that is not something that is seen often anymore. He was kind, respectful, knowledgeable And smiled. Impressive. Actually the entire experience was customer service oriented. Great job everybody! More

Great sales and service! I bought my 2017 Forester from Mark Fox back in Dec 2018 and he was friendly, courteous, and professional. I recently took vehicle in for oil change ( I bought my 2017 Forester from Mark Fox back in Dec 2018 and he was friendly, courteous, and professional. I recently took vehicle in for oil change (think 6/24) and the intake person was very nice and gave me the advertised coupon discount because it was my birthday (I had mentioned). I appreciated that as I had forgot to show the coupon on my phone when I signed in. I believe I'll be a lifetime Subaru customer, I love my Forester! More

Service Call to schedule my appointment to have some minor scratches and a slight ding in the door be repaired. Ease of scheduling although I did have to wait Call to schedule my appointment to have some minor scratches and a slight ding in the door be repaired. Ease of scheduling although I did have to wait a week to get my car in it was explained to me that Vinny the paint guy only comes on site once a week. Was there two hours and understood the process of having to wait since I wasn't the only one there they kept me well informed are the entire process excellent experience. No doubt at all when I chose to purchase a Subaru last year that Matt Slap would let me down. From the ease of buying we had Glenn and he was awesome do the service Top Notch service. They offer snacks coffee and water while waiting. Two huge waiting rooms they're quite comfortable. Happy with every visit that we have there. Was reminded that my car would need an oil change in September and was asked if my email was on file so that they could send the reminder very thoughtful. Thanks everyone there at Matt Slap Subaru. . More

EXCEPTIONAL assistance from Christian and co workers!!!! Since I had a serious fall 1 month ago and have very limited walking ability, I was SO IMPRESSED with the EXTRA COURTESY of the 3 young men that greet Since I had a serious fall 1 month ago and have very limited walking ability, I was SO IMPRESSED with the EXTRA COURTESY of the 3 young men that greeted me as I pulled up to the service area. Without my even asking them for any assistance, they just offered to get my walker from the back of my vehicle, brought it right to the driver side door, and then each one of then took care to open and hold the doors for me; so I could enter the service area with no problems!! Christian was my shuttle driver and he put my walker in and out of the transport vehicle, backed into the driveway where I was going (to lessen the distance for me to have to walk) and EVEN WALKED ME UP TO THE DOOR!! I can't begin to say how OVER AND ABOVE HE WENT!!! THANK YOU SO MUCH CHRISTIAN, you are a TRUE GENTLEMAN!! More

As usual great service You provided excellent service as usual. Your pricing is within reason and your staff is great! Only one slight problem with the current recall you ar You provided excellent service as usual. Your pricing is within reason and your staff is great! Only one slight problem with the current recall you are dealing with it is taking a long time to get an appointment. I am not sure what to suggest as it is a quandary many businesses run into in high volume periods. I can only say it might be worthwhile to try and find a way to qualify customers as to what their problem is and get the customers that have serious problems in and taken care of while holding off the other customers that have less pressing problems. Other than that you are the usual well organized effective service organization. One last note this is the first time I have ever had to wait any appreciable time for an appointment. More

Dishonest Dealer - Avoid Last week I went to this dealer with a tire issue. They came back telling me that there was a nail in 1 tire in a place that was irreparable and that Last week I went to this dealer with a tire issue. They came back telling me that there was a nail in 1 tire in a place that was irreparable and that two of the tires were worn and needed to be replaced. Additionally, they told me my brake fluid was in critical condition, needed to be replaced and that my brakes were at 10 mm (brand new). I had been to the same deal 2 months prior, they told me my brakes were half worn (6 mm), and the fluid needed to be replaced. At that time I had the fluid replaced (for a cost of $98). When I questioned the dealer about this at first they said it must not have been a "full flush" then they said the mechanic must have simply not have actually look at the brakes (brakes also don't grow 4 mm). For this sage advice and a test drive they charged me $60. After I took the car to a different place they inspected the tires and found THERE WAS NO NAIL. They also lied about the wear of the tire! They lied! again! This dealer lied to me about 3 separate issues! Do not go back to this dealer. They cannot be trusted. More

Since 2013 Service Center and new car purchase 9-15 Because of our experience in 2013 we returned last week to buy our new 2018. Once again we were treated with professional service from a dedicated te Because of our experience in 2013 we returned last week to buy our new 2018. Once again we were treated with professional service from a dedicated team of Greg Winters, (manager) Ron Brzezicki (salesman) Chris-(finance) and Debbie-(service-specialist). We will continue to recommend Matt Slap to our friends & family. TFC Sent from my iPad More