Ourisman Tri-State Subaru - Service Center

I visited Matt Slap Subaru to resolve an issue with water collecting in the driver side door of my 2019 Outback. The service manager, Mr. Mario, was extremely polite and helpful in trying to figure out the c collecting in the driver side door of my 2019 Outback. The service manager, Mr. Mario, was extremely polite and helpful in trying to figure out the cause of the problem, and although it has not been resolved yet, he has made an appointment Subaru factory expert to handle this issue. More

Excellent service for repairs Service department knowledgeable and competent with Subarus. I really appreciate their expertise after a terrible experience at Reedman Toll. I needed a new battery. R knowledgeable and competent with Subarus. I really appreciate their expertise after a terrible experience at Reedman Toll. I needed a new battery. Reedman toll insisted the battery was fine. They replaced a brake part(which did not help the problem).After 4 emergency tows. I went to a Subaru dealer in Stone Harbor. They replaced my battery. Problem was solved!! Tow truck drivers recommended Mat Slapp and they are great. Friendly, organized and knowledgeable More

As it was not rush hour, access and egress were no sweat. Valet took my Outback quickly and was helpful. COVID arrangements were excellent. Service completed on time and they showed how adjust the brightness Valet took my Outback quickly and was helpful. COVID arrangements were excellent. Service completed on time and they showed how adjust the brightness on the entertainment system. Very satisfied. More

The person who checked me in asked if I wanted a courtesy wash. The service rep was courteous . The service was done in45 minutes.overall very good service wash. The service rep was courteous . The service was done in45 minutes.overall very good service More

Thank you! I can alway count on your reliable service. I am looking forward to my next visit. I an also looking forward to my next Subaru. am looking forward to my next visit. I an also looking forward to my next Subaru. More

Dealt with corporate headquarters regarding my last experience. I requested to speak with a manager a minimum of five times. Either I was ignored, or they chose not to honor my request! Hmmmmm...... experience. I requested to speak with a manager a minimum of five times. Either I was ignored, or they chose not to honor my request! Hmmmmm...... More

service The buying experience was very straight forward although at my 1st service greasy handprints were left on the door handle afterwards. Everyone is alwa The buying experience was very straight forward although at my 1st service greasy handprints were left on the door handle afterwards. Everyone is always friendly. More

Last time our 2006 Subaru Tribeca end up having engine problem, and the dealer manager helped me & my daughter towed our SUV back in their dealer shop free of charge & fixed it the following day. Then re problem, and the dealer manager helped me & my daughter towed our SUV back in their dealer shop free of charge & fixed it the following day. Then recently we had our 2018 Subaru Forester scheduled for maintenance & the courteous staff offered me to have our car wash.free of charge. Very impressed with their Superb service & flexibility to help their customers who are in need. I will definitely recommend Matt slap Subaru to my family, friends & co-workers. Keep up the good work Matt Slap Subaru. More

My service appointment was just fine, as expected. Each one of the service personnel was courteous, experienced and professional. The overall experience was just fine and took about the projected time Each one of the service personnel was courteous, experienced and professional. The overall experience was just fine and took about the projected time for completion. More

Review of service performed on Monday Aug 3 As usual, the service people were very friendly. There is ample place to wait (at least at 7:45 a.m.) and still practice social distancing. No one els As usual, the service people were very friendly. There is ample place to wait (at least at 7:45 a.m.) and still practice social distancing. No one else was in the room where I waited. Service took a bit less than an hour, as I expected it would, thus I was out by 8:45 & on my way home. Before replacing a filter which was not part of the usual check-up, but which was needed, the serviceman showed the dirty one to me and asked if I wanted it replaced; I appreciated being consulted first. All in all, a good experience, as it always is at Matt Slap. I am very sorry that I do not remember the names of the service people who helped me that day (I checked them all). I can’t rate price fairness (below) since I have no idea what another service company would charge. To me, the price is reasonable since the service is good & it’s worth it to me to know my car’s been checked regularly. More