Ourisman Tri-State Subaru - Service Center

They emailed me a coupon for a synthetic full service oil change that clearly included tire rotation. Then they argued with me and made me pay an extra 20 dollars for tire rotation. So I paid 70 dollars for change that clearly included tire rotation. Then they argued with me and made me pay an extra 20 dollars for tire rotation. So I paid 70 dollars for an oil change. Then when I left the washer fluid light came on. They didn't even fill it. Very disappointing. More

Great service and provided a loaner without asking. Only issue was when calling them to see if done, responder said they would call me when done. Since it had been almost 5 hours for a 3 hour repair estimat issue was when calling them to see if done, responder said they would call me when done. Since it had been almost 5 hours for a 3 hour repair estimate, I asked him to check. The person that came back on the phone said it was done and a message was left for me. No message on my phone. When picking up, I checked to confirm they had my correct number. Only comment here would have been maybe they could have said” let me check”. More

Everyone was great to deal with. We were able to drop off our car and pick it up on a timely manner. Being older the staff was very concerned for our comfort and welfare while waiting. our car and pick it up on a timely manner. Being older the staff was very concerned for our comfort and welfare while waiting. More

Very courteous and helpful. Great service department. Only took 4 hours to have my airbag replaced on the passenger side of my 2012 Subaru Forester. Only took 4 hours to have my airbag replaced on the passenger side of my 2012 Subaru Forester. More

Service was as expected, spent over $800 and within hours get a coupon for $25 off over $200. Last trip to slapp for us, service advisor should have offered coupon get a coupon for $25 off over $200. Last trip to slapp for us, service advisor should have offered coupon More

Matt Slap has always been efficient, helpful, clean and polite. Even friendly. Nothing is a bother no matter what you ask or need. Never an attitude. For me since 1997 (white Outback wagon). RPS polite. Even friendly. Nothing is a bother no matter what you ask or need. Never an attitude. For me since 1997 (white Outback wagon). RPS More

Jenny is a true professional and even made good on her promise to follow up on the answers to my questions about the service that only the technician could answer. promise to follow up on the answers to my questions about the service that only the technician could answer. More

Excellent service department. Loaner car provided and also a complimentary car wash . Car ran rough before 60,000 mile service and almost new after service. also a complimentary car wash . Car ran rough before 60,000 mile service and almost new after service. More

Friendly. Fast, Helpful, Professional, Knowledgeable, .Painless Experience. Car went in for Service at the appointment time, Very nice helpful Service Person answered any questions I had made the visit v .Painless Experience. Car went in for Service at the appointment time, Very nice helpful Service Person answered any questions I had made the visit very pleasent. More

Great team very personable. Updated a radio re-call that I was not aware of. This has been a positive experience owning this Subaru Outback I was not aware of. This has been a positive experience owning this Subaru Outback More