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Ourisman Tri-State Subaru - Service Center

Newark, DE

4.7
236 Reviews

236 Reviews of Ourisman Tri-State Subaru - Service Center

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March 27, 2021

I took my car for oil change. They so friendly and quick. I took me only forty minutes and they even washed my car. Excellent service!! More

by Esther Herrera
Recommend Dealer
Yes
Employees Worked With
Natalia C
Mar 30, 2021 -

Ourisman Tri-State Subaru responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

March 27, 2021

The sales and service staff is one the most cordial and welcoming people I've met to date. The service department took my car in for maintenance on time and delivered the car within a reasonable time whil More

by aviator5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Ourisman Tri-State Subaru responded

We are pleased to hear everything was completed to your satisfaction! Please let us know what we can do to reach a 5-star review!

March 24, 2021

Seems like providing high quality service is emphasized in all positions - valet staff, shuttle service, service dept. Having my car washed was greatly appreciated. Thanks to all. More

by Forester3103
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jess the shuttle driver.
Mar 30, 2021 -

Ourisman Tri-State Subaru responded

We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

March 24, 2021

The people at the service department. are friendly and professional. They naturally try to up sell but there is no pressure. And they wash your car at the end. More

by Ron B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Ourisman Tri-State Subaru responded

We are happy we could make your experience a positive one! We look forward to continuing to serve you in the future!

March 24, 2021

Took car on time, completed work faster than expected. Chairs in waiting area were socially distanced. Service person didn’t believe fuel pump stuck on ran battery down. I didn’t imagine dead battery. L More

by LMich Newark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the review, we are glad you had a good experience!

March 17, 2021

Service was on schedule. Recommended additional services but not pushy- gave good rationale for reasons needed. Also love that car wash! Service done very timely More

by Ktoulson62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DanielleC, Bill A
Mar 19, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding review! We look forward to continuing to serve you in the future!

March 13, 2021

Good service; I was kept up on what was being done and any unexpected findings. So there’s a twenty five word minimum o k More

by timdrodden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia H
Mar 15, 2021 -

Ourisman Tri-State Subaru responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

March 13, 2021

Quick, efficient and courteous service but only accepted one discount coupon. With the price for parts and service you think that they would honor any discount sent via mail or email. More

by bobehs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill A, Mario Y, Natalia C
Mar 16, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the kind words and positive feedback about our service! Unfortunately, our coupons cannot be combined with most other offers. We apologize for any inconvenience. If there is anything further we can do for you, we are happy to help!

March 09, 2021

As always, the service was thorough, professional, courteous and completed on time as promised. I would recommend Matt Slap Subaru to anyone. Very well done. More

by CARGUYTUCSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia C
Mar 11, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the fantastic 5-star review and recommendation! We look forward to seeing you next time!

March 06, 2021

Prompt and courteous! Offering to finish service with a car wash! Subaru Forest had recall for bad tail gate. It was replaced and all systems good! More

by gailecousens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia C
Mar 09, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the fantastic 5-star review! Please let us know if there is anything else we can do for you!

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