Ourisman Tri-State Subaru - Service Center
Newark, DE
236 Reviews of Ourisman Tri-State Subaru - Service Center
When a I arrived at the dealership I was greeted by courteous and friendly employees. Tim Hayden the service advisor was professional and very helpful. courteous and friendly employees. Tim Hayden the service advisor was professional and very helpful. More
Everyone’s polite, Waiting area is very clean. Estimated time for service is accurate. Prices are posted and reasonable. My business is appreciated which makes me want to return. time for service is accurate. Prices are posted and reasonable. My business is appreciated which makes me want to return. More
Went in for oil change , greet at car by a young lady who took all info and then proceed in with me and gave to clerk and my oil changed and car washed in less than 30 mins. This was a wonderful experience. took all info and then proceed in with me and gave to clerk and my oil changed and car washed in less than 30 mins. This was a wonderful experience. More
The service was excellent the gentleman at the service counter walked me through very thing that had to be done I had my car back with in few hours I was happy with the work that was performed excellent counter walked me through very thing that had to be done I had my car back with in few hours I was happy with the work that was performed excellent job More
Overall it was a great experience with good service! Even though it was busy, I was waited on within a minute or two of my arrival. My service agent, Stephanie, was friendly, courteous and helpful. She updat though it was busy, I was waited on within a minute or two of my arrival. My service agent, Stephanie, was friendly, courteous and helpful. She updated me as the work was being done. The customer waiting area was very clean and comfortable to wait in. I appreciated that. All the people I interacted with, while I was waiting, were very friendly. I was pleasantly surprised by the complimentary car wash that was offered. I highly recommend Matt Slap Subaru if your car needs servicing! More
Dealership was very busy as usual. Everyone eas was pleasant and helpful. The only issue I had was my $5.00 coupon that I presented to the service desk was not applied to my bill. I feel petty even b pleasant and helpful. The only issue I had was my $5.00 coupon that I presented to the service desk was not applied to my bill. I feel petty even bringing this up since its not a big deal but it is bugging me . 😀 More
Nick in the Service Department was courteous, helpful, and efficient. For the first time I took advantage of the complimentary ride home and then back to Subaru to pick up the car. All went smoothly. I and efficient. For the first time I took advantage of the complimentary ride home and then back to Subaru to pick up the car. All went smoothly. I really appreciate the fine service that Subaru consistently provides. More