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Ourisman Tri-State Subaru - Service Center
Newark, DE
236 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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236 Reviews of Ourisman Tri-State Subaru - Service Center
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August 17, 2024
Terrible experience! Spoke with parts dept about having tires replaced on 21 subaru outback with same original tires on vehicle. Was told tires were in stock so scheduled Spoke with parts dept about having tires replaced on 21 subaru outback with same original tires on vehicle. Was told tires were in stock so scheduled appt. Upon check in asked for an inspection of vehicle as well. After 90 min of waiting was told tires weren't in stock and then didn't have right size tires and someone was going to retrieve them. Was told I could wait or have original tires put back on and re-schedule appt. Also informed I would receive some consideration with bill. After 4 hours my vehicle was ready with not same tires/same brand but different model, a $60 compensation, no inspection report or discussion, and rims covered with lube still. I had to ask for a cloth to wipe lube off rims which service advisor then quickly wiped. Never again! What an awful experience for a dealership! Should have saved myself time and aggravation and went to a reputable tire store. More
by crehbach
Employees Worked With
James / John Kufuor
July 12, 2024
I had to stop there to get my car serviced after my dashboard lit up. They were able to do the work overnight and I got a free loaner to continue my trip. I got my car (2014 Forester) back, and while d dashboard lit up. They were able to do the work overnight and I got a free loaner to continue my trip. I got my car (2014 Forester) back, and while driving it home, I noticed something laying against my windshield wiper. I pulled over and opened my hood. The repair person left a wrench and magnetic bowl in my engine compartment! I just brought my car in for inspection (different garage), and they found one wheel missing a lug stud, and another was missing a lug nut! Ourisman was the last place that my wheels were removed. I do NOT recommend this place for auto service. More
by Mike
Employees Worked With
March 14, 2024
We've been going to Matt Slap for 30 somethin' years, ever since Zee was the manager. We have no intention of shopping elsewhere. "If it ain't broke don't fix it. ever since Zee was the manager. We have no intention of shopping elsewhere. "If it ain't broke don't fix it. More
by Sassy
Employees Worked With
Other Employees :
Ellen, Serena Saul.
February 23, 2024
Crucito in parts big help in getting mirror parts. Had $80 LOF done today. Charge outrageous!. Told I needed rear brakes. They were done at 33k. Now at 44k !. The 33k job was not done with the OEM mat Had $80 LOF done today. Charge outrageous!. Told I needed rear brakes. They were done at 33k. Now at 44k !. The 33k job was not done with the OEM material pads, resulting in brown break dust on the rears. Big question on needing new rears after 11k. The rotors were turned at 33k. So I would need new rotors as well. Was told you have Sr or veterans discount. Never got it. More
by Subaruguy
Employees Worked With
Crucita
February 22, 2024
Easy to schedule appointment, quick service and prompt notice that the car was ready. The service tech noticed small items needing attention- wiper blades, tire rotation, but didn’t push on items that wer notice that the car was ready. The service tech noticed small items needing attention- wiper blades, tire rotation, but didn’t push on items that were not essential repairs. They washed the car, too! More
by Stevendbrown
Employees Worked With
February 13, 2024
Fast and easy. No hassles and quick updates awesome. Also car washed loved it , also waiting area was very clean and comfortable. No hassles and quick updates awesome. Also car washed loved it , also waiting area was very clean and comfortable. More
by axmorales33
