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Ourisman Tri-State Subaru
Newark, DE
692 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 692 reviews
April 18, 2022
This is the second car we have bought from Mark. He always makes it a pleasant experience. He is helpful and considerate. We highly recommend him. He always makes it a pleasant experience. He is helpful and considerate. We highly recommend him. More
by Papilifam
Employees Worked With
April 15, 2022
Excellent customer service! ! Can be pricey but worth the lack of headache. Always a pleasure to have service done at Matt Slap Subaru. ! Can be pricey but worth the lack of headache. Always a pleasure to have service done at Matt Slap Subaru. More
by bethie521
Employees Worked With
April 15, 2022
Took my 2019 Outback in for service and an issue with front wheel noise that sounded like a bearing the car has a little over 18,000 miles on it. Asked about online discount coupon for service and if th front wheel noise that sounded like a bearing the car has a little over 18,000 miles on it. Asked about online discount coupon for service and if they honored competing Subaru dealer coupons “NO” I left Concordville Subaru because of poor service issues. Make a long story short they said noise was not bearing could not identify what problem was and kind of blamed it on the tires! Still making noise like a bad bearing and I do not think I would be buying new tires on a car that has just a little over 18,000 miles and if I do buy tires and that’s not the problem we’ll I got a non answer The regular service was ok so that’s why the 3 stars So I will probably be going round and round with this noise issue Thankfully it is still under warranty and I didn’t have to pay the $149 for the diagnosis that didn’t diagnose the problem More
by Pjl154
Employees Worked With
April 10, 2022
Very positive experiences with Service department. Easy to make appointments. Advisors keep you updated on progress and provide loaner cars when needed. Repair costs have never exceeded estimates and Easy to make appointments. Advisors keep you updated on progress and provide loaner cars when needed. Repair costs have never exceeded estimates and work is completed on time. More
by Lou S.
Employees Worked With
April 09, 2022
Easy to use website to make service appointment, polite and helpful staff, comfortable waiting area, low pressure sales pitch for additional service. and helpful staff, comfortable waiting area, low pressure sales pitch for additional service. More
by SteveP
Employees Worked With
