Ourisman Tri-State Subaru

They must be doing something right. In December of 2011 my wife and I bought a 2012 Subaru Impreza wagon. We love the car so much that as soon as we finished paying it off we went ba In December of 2011 my wife and I bought a 2012 Subaru Impreza wagon. We love the car so much that as soon as we finished paying it off we went back for a 2016 Subaru Outback. Now we have two cars we love. I don't remember the name of the salesman that we bought the Impreza from. It was not the most pleasant experience as he was very much the typical car salesman and I had to haggle and initially walk away to feel confident I was getting a good deal. Needless to say, it was the car that sold me, not the salesman when we bought the Impreza. The second time around was different. Our saleswoman, Laura, seemed more sincere and straight forward compared to my previous experiences with both this and other dealerships. Part of that feeling may have been because I didn’t put much effort into haggling over price since I knew how popular the Outback is and knew if we didn’t buy it, someone else would. Dealerships are less likely to be flexible on prices of popular cars. But part of it is also certainly her demeanor while talking with my wife and I. She was professional, courteous and to the point. It made the experience easier. As a local school teacher, I would give her (and I suppose the dealership) an A+. After all, if they managed to sell us two new cars within 5 years, they must be doing something right. More

Great experience with Matt Slap Subaru - my first one. I dislike buying cars and I am a contracts negotiator! Half of my experiences are bad (shell games, "good cop/bad cop" nonsense, last minute surprise I dislike buying cars and I am a contracts negotiator! Half of my experiences are bad (shell games, "good cop/bad cop" nonsense, last minute surprises...). This one, where I assisted a daughter in buying a used car was very pleasant. From dealing with internet sales, to being greeted by Laura H., to wrapping up the paperwork with Michael, the finance guy, all went smoothly. Laura was knowledgeable about cars, assisting me in coaching my daughter, and being patient as we rather thoroughly test drove a couple of cars. The negotiation process was pretty darn smooth too. Naturally, Laura was looking out for her dealership, while I was trying to get a reasonable deal. Fortunately, my research lead me to believe they were pricing the vehicle fairly from the get-go, so we did not have much to work through but what we did was done calmly, professionally, and ultimately, with a bit of humor. I'm looking for a Subaru dealer for life & I think I have found one! More

Felt like I was becoming a member of the family I January 2015 I bought a Subaru Forster (new) from Matt Slap. Every step of the way I felt special, they could not do enough for me. Since then I hav I January 2015 I bought a Subaru Forster (new) from Matt Slap. Every step of the way I felt special, they could not do enough for me. Since then I have been using Matt Slap for the service on my car. Every time I bring the car in the Sales person (Laura H.) makes a point of speaking with me, asking me how I like the car and going out of her way to ensure I am happy with the car and with the service. The service department personnel have gone out of their way to answer my questions, to listen to my suggestions. I have been satisfied with each and every visit to Matt Slap and choose to continue to use them in spite of there being a closer Subaru Dealership. More

Excellent service. Was out in the lot looking at cars. Laura came out to me and ask if I needed help. Then she started asking what my needs of a vehicle I was looking fo Was out in the lot looking at cars. Laura came out to me and ask if I needed help. Then she started asking what my needs of a vehicle I was looking for . From there it was prefect. She picked out a couple cars and we were off road testing them .very friendly person. New everything about the vehicles I ask about . I was sold on that Shes very intelligent person. New what she was talking about. Chris mooney very friendly and help with the final paper work . Would recommend to anyone looking for a Subaru. Only place I would buy one from. Was introduced to other staff members in all departments. Laura showed me the complete dealership. More

Bumper repair Manager Chris Mooney took charge, made everything right, other team members were also very polite and helpful. Was delighted with the quality and spe Manager Chris Mooney took charge, made everything right, other team members were also very polite and helpful. Was delighted with the quality and speed of work performed. Overall a 5 star experience. More

Best Experience Ever! When we first walked into the dealership we were greeted by Laura, a very friendly sales woman. She was interested in what our needs were and address When we first walked into the dealership we were greeted by Laura, a very friendly sales woman. She was interested in what our needs were and addressed them accordingly. We were interested in the Subaru Forrester with the eye-sight and navi. She found a Forrester that met our needs and we were off! While driving she had me engage the eye-sight feature, wow, that was really interesting. At first I was a little apprehensive, this car IS really going to stop, but it did. I'm so glad she let us experience the eye-sight while test driving, I'm not afraid to use it now! We ended up buying the Forrester and the whole Matt Slap experience was great! Laura is an excellent sales woman, once we bought the car it was cleaned up, filled up then Laura went over all of the cabin features. Paired our phones, showed us how to work the navi system, showed us all of the dashboard gadgets, and told us to call or stop by if we ever had any questions. Next time I'm in the market for a car I will use Laura again. More

Great Experiance I had a great experience dealing with Laura and the rest of the staff at Matt Slap Subaru. What I appreciated the most was the low pressure environmen I had a great experience dealing with Laura and the rest of the staff at Matt Slap Subaru. What I appreciated the most was the low pressure environment. I have had bad experiences in the past with pushy sales staff and trying to sell me something I don't want. I came in knowing exactly the car I was looking for (which they didn't have in stock) and instead of trying to sell me something they had on the lot they contacted multiple dealerships and had exactly the car I wanted there by the next day. Laura was also extremely friendly and made sure when I drove off the lot that I could contact her any time with any question about my new car. More

First Class Service I brought my 2015 Subaru Outback to Matt Slap after a bad experience with another Subaru dealer in Delaware. I relocated to Delaware and had to find a I brought my 2015 Subaru Outback to Matt Slap after a bad experience with another Subaru dealer in Delaware. I relocated to Delaware and had to find a dealer to service my new Outback. I took it to a dealer located near my apartment and found that they were less than satisfactory. I had a problem with the Eyesight system and they couldn't diagnose it or even offer a suggestion as to what was causing the problem. I decided to try another dealer. After visiting a couple of Subaru dealers I selected Matt Slap and brought my Outback to them for a solution. They diagnosed the problem as a computer glitch that had a technical service bulletin from almost a year ago that had never been performed on my car, applied the fix and my car is now 100%. What a pleasure to find a service team that is friendly and accessible and KNOWS what they are doing. More

Excellent Customer Service I had come in to Matt Slap to get the climate control system on my 2006 Tribeca checked. They said it would it take some time so they offered me a loa I had come in to Matt Slap to get the climate control system on my 2006 Tribeca checked. They said it would it take some time so they offered me a loaner vehicle until they could fix the issue. My main point of contact there was Adolfo Aba. He was very genuine and provided me with great service. When the part finally came in I returned the loaner and got my vehicle back. Later I felt that the brake pedal was a bit loose. I called Matt Slap again and wanting to make sure I had peace of mind while driving my car they told me to bring the car back in for them to check it out free of charge. They again gave me a loaner car and I told them I would come back to pick up my Tribeca. However they offered me the option of getting the car delivered to my home. I was blown away by this. This is what I call Grade-A service. I would highly recommend this dealership for service. More

Exceptional Salesman I did research prior to making the decision to own my Outback, in particular the safety features. After receiving 4 different Internet quotes and ta I did research prior to making the decision to own my Outback, in particular the safety features. After receiving 4 different Internet quotes and talking to Mitch D on the phone a few times, it was a no brainier, I was purchasing a vehicle from him. I felt like I knew Mitch forever - he never pressured me in purchasing my outback from him - he only provided me with facts. I am a older single female and have purchased many cars by salesmen who only want to get their commission and not meet the customers need. Not Mitch, he took the time to understand my vehicle needs and educated me on all the features that the car had to offer. He was sincere in ensuring I received the best experience and that he met all my expectations. Thank you Mitch Denham for making this , by far, the best experience I've had in purchasing a car, none the less on the Internet! I would be remiss if I didnt comment on Michael Z in finances....he had all the paperwork completed and the process was flawless. Because Mitch explained to Michael the reason of me buying a new car, he was able, for a couple $$ more, provide me with a warranty that will meet my current needs. Thank you! Thank you formaking this the greatest experience in buying my new car. More