Ourisman Tri-State Subaru

The best car buying experience I have ever had. I never felt pressured. The entire process seemed to be centered upon what I wanted. Everything was clearly explained including the exact price for al I never felt pressured. The entire process seemed to be centered upon what I wanted. Everything was clearly explained including the exact price for all features. It was a pleasant experience. More

no stress / good deal on a '16 Forester My wife and I were so impressed with our first Subaru ( 2010 Forester ...never had a problem, just turned 100K and had to decide whether to do tires a My wife and I were so impressed with our first Subaru ( 2010 Forester ...never had a problem, just turned 100K and had to decide whether to do tires and a timing belt or trade it ) that we decided to replace it with another. I found a Certified 2016 Premium on the web site with just 7,000 miles. I compared this price to other similar cars in the market and it was reasonably priced. Our salesperson, Laura, allowed us to test drive two different cars without her riding along; which my wife really likes as she generally does not care for high pressure salespeople. Once we settled on the '16 Laura did her best to make the deal work for us. We did go back and forth once or twice ( I still think my trade should have received a little more love but they came down on the price of the '16 and got us into a great finance rate) , and in the end I felt we reached a deal that I think was fair for both sides. Ryan in service answered a few questions for me, displaying a great deal of knowledge and professionalism. and Michael in finance got us in and out as quickly as he could, answered any questions and did not try to sell us anything that was unnecessary. We would recommend others to visit Laura, Ryan and Michael. More

Great purchase experience! Our Newark sales person, Ralph Vurgich, was very pleasant, knowledgeable and incredibly respectful of our search and timeline. The pickup day for our Our Newark sales person, Ralph Vurgich, was very pleasant, knowledgeable and incredibly respectful of our search and timeline. The pickup day for our Outback was amazingly easy with clear cooperation between Ralph, his sales floor manager and finance dept.'s Michael Zuckerman. We anticipate a great relationship with Matt Slap Subaru in the years ahead! More

Damaged my car!! Took my car in for a simple air bag recall and had to make several trips back to have my car fixed. Some of the damages to my car they refused to fix. Took my car in for a simple air bag recall and had to make several trips back to have my car fixed. Some of the damages to my car they refused to fix. More

Good for Service, Good for Sales I've always taken my 2010 Forrester (Carter) to Matt Slap for service, since I moved to the area about six years ago. Never had an issue, the service I've always taken my 2010 Forrester (Carter) to Matt Slap for service, since I moved to the area about six years ago. Never had an issue, the service is always well done, in a timely manner, and the staff has always been pleasant, easy to understand, and courteous. When I totaled Carter (RIP) and was looking at new (USED!) cars in the area, I wasn't sure that Matt Slap would have anything in my price range. Not only did they have something, they had my DREAM car, a 2003 Subaru Baja. The timing was unfortunate and there was a lot of service/work to be done on the newly traded in Baja, but Matt Slap talked me through the process, worked with my very small budget, and helped me get to work during the transition by loaning me a courtesy car. I will continue to use Matt Slap for my service, and highly recommend them to anyone else who is looking for an IN with some Subaru guys. More

Very good transaction Our fourth Subaru and all from Matt Slap. Sales team (Mark Lynch, Larry Kidd and Amanda Hasselman) were very good and helped us get the equipment we w Our fourth Subaru and all from Matt Slap. Sales team (Mark Lynch, Larry Kidd and Amanda Hasselman) were very good and helped us get the equipment we wanted despite a misunderstanding of a specification. This was resolved to our complete satisfaction. I would definitely recommend Matt Slap Subaru. More

Unacceptable service after sale - all liars Bought a used car from Matt Slap SUBARU with Charles Albright (Chuck) as contact person. I had the car with a temporary license plate for 2 months. Bought a used car from Matt Slap SUBARU with Charles Albright (Chuck) as contact person. I had the car with a temporary license plate for 2 months. They could not send me the real license plate. The salesman, Charles Albright (Chuck), played dumb to me. He couldn't tell me where my license plate was or when I would get my license plate. Called him - no respond. Visited him - no answers. Finally, Larry Kidd said he will call me on Monday. No call at all. I had to file the lawsuit to get my license plate. That Larry Kidd scared like a rat. He immediately did the work for me. It was almost 6 months on the time I finally got my license plate. Oh! I love the review system. I had to write on other sites about the story. Buyers please go there by your own risk. When things go south, you are in trouble. Once they have problems, they will say "I will call you on Monday", "I will give you a call", or "I will mail to you" .However, you will get nothing. Buyers beware. Go somewhere else. I love the review system. More

Great intro to Subaru I've been a life-time Honda driver and owner. It was time to let my high-mileage Pilot go as our family grew and it started to cost more to maintain I've been a life-time Honda driver and owner. It was time to let my high-mileage Pilot go as our family grew and it started to cost more to maintain (I loved that car). I opened my search for a replacement from Honda to Subaru based on the many great things I've heard via friends and family - both new and long-time Subaru owners. I began my search online, searching all dealers near me, looking at their in-stock Outbacks and Foresters. Since all had decent stock of what I was hoping would make it into our price range, I decided to narrow it down to Matt Slap, the closest Subaru dealer to us. I first contacted them to setup a test drive using the pop-up on their website. I was called by Mary T to ask when I could come in. She was pleasant, but unfortunately I was at work and couldn't talk long. A day later I again went to the website and setup an appointment for a test drive, easy thing to do. I was greeted by Greg Winter at the door. Friendly right off the bat and ready to help. We cut to the chase and got out on the lot to take a look. It wasn't long before I was behind the wheel of a Outback Premium. We talked about the car as I drove, of course and, moreover, OTHER makes. He knows his cars and the details! Much more than I could ever care to know or take time to. My point is that it made me feel like he wasn't just going to keep directing me as to why Subaru was great but what else is out there is today's world of cars. Again, something I don't think about much, until ready to purchase a new one. We took a Forester Premium out next. Another pleasant ride and more "car talk". When we returned we looked at other trims of Forester and talked over what I'd look for in price, along with what else they might have in stock. Not long after we were off to their lot on 273, to compare even more. A Forester caught my eye and so we headed back to the dealer to talk more and see what they could do for me. The summation of the rest of the visit: -They looked at my Pilot and gave me a very fair value on it (it being a Honda DID have an impact on whether they would entertain taking it or not) - They gave me a better price on the Forester I wanted after the initial monthly payment wouldn't work for our budget - Greg remained professional and comfortable to talk to and work with throughout the process after I accepted their offer - Larry came by to check on things and ask what I thought, but beyond that had little interaction with him (a nice guy for sure though!) - Finance with Michael went smoothly and was easy for me to understand my additional options. I didn't feel pressured at any point. He's good at his job and, like Greg and Larry, professional, yet comfortable - The last person to help me out was Amanda, who oriented me to me new car and help me clean out my Pilot (YES, I took home my Forester that same day I went in to "just look"!). She was able to answer every question I had and was personable and pleasant. It was a LONG day, having shown up around 9:00AM and left around 1:45. I never felt pressured to buy that day. I was even asked if I would take it home that day if I could and I said that I would consider it. Sure, I was excited to get a new car and maybe anxious and impatient, however I felt good about it driving home, ready to show it off to the family. I'll have a follow-up appointment in the next few weeks. All in all a great experience at Matt Slap! More

Sales The gm was completely unprofessional and screamed profanities on the phone concerning a mistake that was made on behalf of the dealership. We had pur The gm was completely unprofessional and screamed profanities on the phone concerning a mistake that was made on behalf of the dealership. We had purchased two vehicles from this dealership in the past and will never purchase another vehicle because of their mistreatment. Extremely disappointed in the service received. More

Love Matt Slap and our new Subaru Just bought an Outback there for our daughter. Very happy with the car and with the staff. Alex went over all the details of the car with our daught Just bought an Outback there for our daughter. Very happy with the car and with the staff. Alex went over all the details of the car with our daughter after we gave it to her. I feel very good about putting my new driver in a Matt Slap Subaru! More