Ourisman Tri-State Subaru

Beware the Kidd Love my salesman. Mr Kidd is just that ... a Kid! Loves to linger and lurk and talk trap not only about the salesman that we all can hear but also the Love my salesman. Mr Kidd is just that ... a Kid! Loves to linger and lurk and talk trap not only about the salesman that we all can hear but also the customers and let's not forget ball playing time for the Kid! Totally unbecoming of a manager and especially the Subaru brand. We in 1985 or 2017? Love Sean if it was not for him I certainly would have purchased elsewhere. The dealer made some good changes over the years except now they need to change him and that phony laugh and angry outburst. If he is there than walk away come later on when it's just Sean or buy elsewhere. It's not dealers fault they hire bullies and liars unless they continue to enable it!! More

First Time New Car Buyer Walked on the lot with interest in the Crosstrek, Mario was very informative with additional information on the Crosstrek. He was very descriptive wit Walked on the lot with interest in the Crosstrek, Mario was very informative with additional information on the Crosstrek. He was very descriptive with the features of the car & model versus other cars I was interested in. When it came to paperwork, he was informative & worked to get me the best deal on the car. I am very satisfied with my experience with Mario & the whole Matt Slap crew. More

5-star rating for Laura Hart We bought an Outback and a few days later stopped by unannounced to get an update on all the bells and whistles. We were to see the gal who was assign We bought an Outback and a few days later stopped by unannounced to get an update on all the bells and whistles. We were to see the gal who was assigned to that for us but she wasn't in that evening. Laura quickly said she'd show us how to operate all the car's systems and so she climbed in the back seat and spent several minutes teaching the A to Z of everything. She was fantastic! We cannot give her enough praise:) A real keeper! More

Bought a new car Didn't want as many bells and whistles as we purchased but the car was for my wife and she loves everything about our 2017 Subaru Outback 2.5i Premium Didn't want as many bells and whistles as we purchased but the car was for my wife and she loves everything about our 2017 Subaru Outback 2.5i Premium vehicle. Bought it in an afternoon. Great experience at Matt Slap. More

A great experience. Laura is an awesome member of your sales staff. She did a lot to gain me as a Matt Slap customer...persistence pays off! Obviously, the support she re Laura is an awesome member of your sales staff. She did a lot to gain me as a Matt Slap customer...persistence pays off! Obviously, the support she received from management went a long way toward making the deal happen. Thanks, Sean Larry, for all your help. More

Neede to have detailing help me remove rusty water stains Very helpful from the greeter to the guy who did the detail work. Courteous and professional. So glad I chose this dealers for my new Subaru:) Very helpful from the greeter to the guy who did the detail work. Courteous and professional. So glad I chose this dealers for my new Subaru:) More

Sale gentleman Greg Winter was our chief salesman in Matt Slap Subaru and he could not have been more knowledgeable, Kind or pleasant the other gentleman we met weer Greg Winter was our chief salesman in Matt Slap Subaru and he could not have been more knowledgeable, Kind or pleasant the other gentleman we met weer very polite also. More

Great! Laura was VERY through without being pushy or patronizing (I'm definitely NOT a car person...). Her demeanor was welcoming, non-judgmental (I'm on a t Laura was VERY through without being pushy or patronizing (I'm definitely NOT a car person...). Her demeanor was welcoming, non-judgmental (I'm on a tight budget (!) and she was very gay-friendly -something you don't always encounter at car dealerships) and just casual/humorous enough that she made me feel as if I was buying a car from a friend vs a salesperson. Having worked in customer service myself, I know when I'm being pressured or if a game's in play, granted there's always some feeling of that in sales but really I never felt either with Laura. She felt sincere and straightforward and let me process at my own speed -never felt an attitude that I was wasting her time or that I was being indecisive. She also has a very through knowledge of the entire Subaru line, which I think is important for a salesperson (if anyone should know about the product they're selling it should be the salesperson) and made alternative suggestions according to my budget -a few I hadn't even thought of. She makes herself very available at the time of and post-sale -another aspect of customer service that feels very personalized and inclusive. As much time and research as I try to take when making a major purchase, I really prefer a quick and to-the-point buying experience (i.e. I usually [think I] know what I want before I go to the store) and once Laura realized that she was happy to "switch speeds" and accommodate me there too. That kind of flexibility and ability to understand (and remember) what a customer wants and how they approach a purchase is to me another mark of great customer service. Would I go back to her? Yes. Would I send friends and family to her? Definitely! Thank you Laura for making a potentially difficult decision simple, pleasant and to the point. More

positive purchase Great service, great pricing, and great people. Laura was full of information about all of the vehicles, trim levels, safety features, and options, an Great service, great pricing, and great people. Laura was full of information about all of the vehicles, trim levels, safety features, and options, and especially the model we were testing and eventually purchased. There was little pressure to purchase beyond our means. This was continued with the finance support of Angelo, as well. In addition, the support staff were friendly. An overall positive experience. More

Great customer service from Laura I've met with many dealership salespeople over the years and Laura has been one of the best I've worked with. She's always smiling with an upbeat atti I've met with many dealership salespeople over the years and Laura has been one of the best I've worked with. She's always smiling with an upbeat attitude, patient, professional, and remembered all the little details like my general work schedule, hobbies, and requirements for cars. I purchased an 04 outback llbean from her first after asking her to look for either a clean forester or outback h6. A year later I wanted a new car with good gas mileage and a manual transmission so I asked her about a new crosstrek. Initially she told me they don't do extended test drives until the numbers are worked out but on the first test drive we went through white clay and onto 95. She remembered that I like to go out to the mountains for hikes and climbs and wanted me to drive where I would take the car. Unlike most dealership salespeople she actually cared about my long term satisfaction with the car. After that I asked to test drive a forester but didn't need an extended test and she was more than happy to get the keys for me. In the end I parked the forester, test drove the crosstrek one more time and then went inside to run all the numbers. Buying my Subarus from Laura were great experiences. She was very accommodating and surprised me several times with what she remembered about my preferences and lifestyle. If you're going to mattslap I highly recommend Laura. More