Ourisman Tri-State Subaru

Great Deal Got a super deal on a used car, it is a late model Equinox, that cleaned up very nice and it looks good and runs perfect! Got a super deal on a used car, it is a late model Equinox, that cleaned up very nice and it looks good and runs perfect! More

Great experience I found this dealership through an online referral service when my old Subaru broke down. I highly recommend starting with Mary through the online sa I found this dealership through an online referral service when my old Subaru broke down. I highly recommend starting with Mary through the online sales. I walked in already knowing they had several cars I wanted to see that were in stock. The experience was excellent both before and after the sale. I was able to get a car I love in one day of car shopping without the high pressure sales pitch I am used to from other dealers. Everyone I worked with treated me like their most important customer. More

Slow Start Great Finish After taking my 'first Impreza' home, I noticed a few exterior flaws. Chris Montelongo understood my concerns and agreed to an exchange. New car was w After taking my 'first Impreza' home, I noticed a few exterior flaws. Chris Montelongo understood my concerns and agreed to an exchange. New car was waiting when I returned. No Problem! Chris said he didn't want me to be unhappy. Never thought it would end so well. I'm sure he had to go far out of his way to make it so easy. Thinking of a new Subaru. Chris is the person to see. More

Simply the BEST purchase experience! We came in to check out the new Subaru Crosstrek's and Forester's to replace our ten-year-old Forester we bought new originally. Our sales rep, Susann We came in to check out the new Subaru Crosstrek's and Forester's to replace our ten-year-old Forester we bought new originally. Our sales rep, Susanna, was absolutely great to work with and we decided on a Crosstrek. Susanna and the rest of the sales team made us feel right at home like family and were informative and very helpful without pressuring us at all. Thank you for what was a FUN and productive sales process and we could not be happier with the dealership, its staff, and our new Crosstrek!! We traveled to this dealership past one about 5 miles from our home due to our past positive experiences here at Matt Slap and we were again rewarded with another stellar performance of folks in a tough business who really care about their store, its customers, and the fact that repeat business is a testimonial to how nice this dealership is in all respects! More

No Pressure New Car Purchase This was my 5th car purchased from Matt Slap. The experience was the best so far! Came in looking for a specific car, they didn't have the one I wante This was my 5th car purchased from Matt Slap. The experience was the best so far! Came in looking for a specific car, they didn't have the one I wanted on the primary lot, but they took the time to find exactly what I wanted. Our Salesperson, Mario, was outstanding! He was very personable and knowledgeable about the Subaru brand. Both my wife and I felt very well attended to by Mario who has a very low key, no pressure way to selling cars. He worked with Chris to get us the best price possible without asking us too many absurd questions. In the end, we got the car we wanted at a very fair price. I'll be back to Matt Slap to buy #6 in a few years! More

Great sales associate Susanna Smith was terrific, every step of the way. When I arrived at the dealership, it was raining hard. I didn't really expect a sales associate t Susanna Smith was terrific, every step of the way. When I arrived at the dealership, it was raining hard. I didn't really expect a sales associate to come outside -- but she appeared as soon as I got out of my car. She listened to my list of "must haves" and made suggestions as to which vehicles would fit my needs. She had two models brought to the showroom for test drives so that I could compare them. She was extremely patient in answering my many questions -- and knew the answers to everything I asked. I was impressed. Everyone at Matt Slap Subaru was nice -- but Susanna was outstanding. I would certainly recommend her to friends and family who are interested in buying a Subaru. More

Don't even deserve 1 star. TERRIBLE customer service! Where to begin.. long story short. Bright my car in for some warranty work, was told I would hear back from them in 2 days. Never heard. Called severa Where to begin.. long story short. Bright my car in for some warranty work, was told I would hear back from them in 2 days. Never heard. Called several days after, and got the "well I don't know what's going on and the (service manager at the time) isn't here, but he will give you a call back". Of course never heard anything and then I repeated this process about 2 times. Finally got he work done. Fast forward 6 months, here I am again to have more warranty work done. This time after not hearing back for 2 weeks I called Subaru of America. Spoke to a really helpful woman, who was also unable to get ahold of any management member over he course of 3 days. Go figure? Well after this wonderful lady helped me get through all of this BS she sent me a service credit, that I will not use there unless for parts. Horrible communication and service manager has changed 3 times within 9 months. Sounds like someone higher up needs to be changed.. I literally cringe when I think about taking my car there. More

Came in to possibly buy a new car Matt took his time and we test drove 4 or 5 cars to guide me thru what I wanted. We found it. There was no high pressure to add this on or add that o Matt took his time and we test drove 4 or 5 cars to guide me thru what I wanted. We found it. There was no high pressure to add this on or add that on.. Then Angelo did the paperwork and really explained fully every detail and Angelo's detailed knowledge of transmissions was extremely helpful. Then Debbie, the expert Dashboard guru was a lovely addition to the sales package. My last purchase at another dealership left me hanging as far as going over the technical working of the dashboard and in fact joked about me having to read the thick manual. More

Excellent customer care and service Greg was a caring and respectful salesman. His attention to detail, knowledgeable advice, and quality care ensure I made the right choice of vehicle f Greg was a caring and respectful salesman. His attention to detail, knowledgeable advice, and quality care ensure I made the right choice of vehicle for my needs and range! I'd recommend Greg at Matt Slap Subaru over any other dealers in the area! More

Trustworthy Servicing I am a very suspicious and cautious man when it comes to dealing with car dealers. Sorry, but I have many years and many bad incidences to draw from. I am a very suspicious and cautious man when it comes to dealing with car dealers. Sorry, but I have many years and many bad incidences to draw from. Matt Slap is not like the others. Today, they did right by me and my family and saw my point of view on a repair. They cut me a tremendous break and for that, I will always be grateful. They are my dealer for life from now, for any car purchases I will be making. I trust them very highly, indeed. Ryan Butler is a true advocate and looks to treat customers fairly. More