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Ourisman Tri-State Subaru

Newark, DE

4.8
692 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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255 E Cleveland Ave

Newark, DE

19711

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Showing 692 reviews

October 18, 2017

2012 Mazda Miata Suzanna was amazing! She helped me get a price I could afford and helped walk me through my first car purchase on my own. Their entire team did their More

by mastersonc3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suzanna Smith
Oct 18, 2017 -

Ourisman Tri-State Subaru responded

We appreciate you taking the time to leave us this positive review! We are glad that you found your experience to be a great one at Matt Slap Subaru and we hope you choose us again! Sincerely, Eve Slap, Owner

October 14, 2017

2018 Subaru Crosstrek I was not expecting to drive away in my new car when I walked in the door but Ron made the process so quick and easy that everything just seemed to fa More

by Jesse Levy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron B.
Oct 16, 2017 -

Ourisman Tri-State Subaru responded

Thanks for the great feedback, Jesse Levy! We are so glad your recent visit to our dealership had you driving away completely satisfied. Thank you for visiting Matt Slap Subaru. We look forward to working with you again soon! Enjoy your new Subaru Crosstrek. Sincerely, Eve Slap, Owner

September 24, 2017

Great experience with purchase of used car. Ron was very professional. He made our purchase of a 201 Forester a very pleasant experience. He knew his vehicles and was able to help us with a co More

by N & S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron B.
Sep 28, 2017 -

Ourisman Tri-State Subaru responded

Hello, Thank you so much for leaving us a five star review. I am happy to hear you got a great deal with Ron! He really does try to go above and beyond. Thank you for shopping at Matt Slap Subaru & we look forward to working with you again in the future. Please enjoy your new Forester. Sincerely, Eve Slap, Owner

September 23, 2017

Review for Susanna Smith Susanna was marvelous! She was thorough and pleasant! Matt Slap was a great experience and we will be sure to come back in the future. More

by Kadnot14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susanna Smith
Sep 28, 2017 -

Ourisman Tri-State Subaru responded

Hello, Thank you so much for taking the time to leave us a five star review. I am happy to hear you got a great experience with Susan! Shes a dedicated employee and we are so happy to have her. Thank you for shopping at Matt Slap Subaru & we look forward to working with you again in the future. Sincerely, Eve Slap, Owner

September 20, 2017

My 4th Subaru! Thank you so much Charles (Chuck)- You were very helpful and pleasant to work with. I look forward to many miles on my new Outback. I'll be back fo More

by Subaru 2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Albright
Sep 21, 2017 -

Ourisman Tri-State Subaru responded

Thank you so much for being a loyal customer. We greatly appreciate it & welcome back! I am happy to hear you had an excellent car-buying experience with us. Thank you for shopping at Matt Slap Subaru & we hope to see you again soon. Enjoy Subaru #4! Sincerely, Eve Slap, Owner

September 09, 2017

Was Not Disappointed Charles A. and Angelo M. were pleasant and easy to work with. They did a great job of handling all the details and simplifying the buying process. We More

by lnguye4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chuck Albright, Angelo M.
Sep 13, 2017 -

Ourisman Tri-State Subaru responded

Thank you so much for the kind words! We are thrilled that Charles & Angelo took great care of you and helped get you into your new 2017 Forester! At Matt Slap Subaru, we strive to give our customers the best service every time and make the car buying process as easy as possible. We appreciate your feedback and look forward to seeing you back at our dealership in the future. Sincerely, Eve Slap, Owner

September 02, 2017

Very positive experience This was the second dealership we visited when new car shopping. We drove away from the first dealer feeling like we had been through the wringer. In More

by Deborah S
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Susanna Smith, Debra ., Angelo M.
Sep 05, 2017 -

Ourisman Tri-State Subaru responded

Hello Deborah, Thank you so much for your kind review as well as your five star rating. I am happy to hear you had a pleasant experience with us! Both Susanna & Debbie are outstanding employees and we are so happy to have them as a part of the Matt Slap family. Thank you for choosing Matt Slap Subaru, we look forward to working with you in the future. Sincerely, Eve Slap, Owner

August 31, 2017

Surprise new forester I took my 2016 Forrester in for maintenance and was nearing the end of my lease so decided to look at some new cars. Laura Hart-Siano was my salesper More

by Happynurse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Hart-Siano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy in service, Ralph V.
Aug 31, 2017 -

Ourisman Tri-State Subaru responded

Hello, Thank you so much for your wonderful five star review. I am pleased to hear you had an outstanding leasing experience with us! Laura is an excellent employee & we are honored to have her on our team. Thank you for shopping at Matt Slap Subaru & we look forward to working with you again in the future. Please enjoy your new 2018 Forester! Sincerely, Eve Slap, Owner

August 28, 2017

Great Car, Excellent Customer Service Couldn't rave enough about Matt Slap Subaru. Over-the-top service from Laura, our salesperson, and every employee there with whom I had contact was he More

by CathyI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Hart-Siano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph V., Matt M.
Aug 31, 2017 -

Ourisman Tri-State Subaru responded

Hello, We greatly appreciate your five star review & rating. I am pleased to hear you had an excellent car-buying experience with Laura. We are extremely grateful for our staff and the services they provide. Thank you for choosing Matt Slap Subaru & we hope to see you again soon. Safe travels. Sincerely, Eve Slap, Owner

August 26, 2017

Worst sales experience! We looked at a used Outback two weeks ago and were given a price. We offered to put down money on the car, but were refused as the car needed some rep More

by Lilypickles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Mooney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin R.
Aug 28, 2017 -

Ourisman Tri-State Subaru responded

Hello Rebecca, I'm sorry to hear that we were unable to sell you the Outback and that you were dissatisfied with your overall experience. At Matt Slap Subaru, we always want our customers to leave happy and we aim to find each customer their perfect vehicle. Unfortunately, there are times when we are unable to come to an agreement on price. Once the 2008 Outback was inspected, it needed extensive work which cost close to $4K. Our store policy is we do not accept deposits on used cars. We appreciate your feedback and thank you for visiting Matt Slap Subaru. Sincerely, Eve Slap, Owner

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