Ourisman Tri-State Subaru

Satisfying Salesperson was knowledgeable and I liked that he was not too high pressure. The guy who 'explained' the car to us was friendly, but not real helpful. Salesperson was knowledgeable and I liked that he was not too high pressure. The guy who 'explained' the car to us was friendly, but not real helpful. He just kept saying how easy it was as he did everything, making me feel like if I should be getting it all with no trouble. He did everything so fast I had no idea what he was doing--I wish he'd simply explained and then walked me through it instead of doing it himself and sitting back and looking proud at how easy it was for him. I had to constantly prod to get him to tell me all the features. After I left I had to pretty much figure it all out on my own, which took some time because it was NOT as easy as he made it look. More

completely satisfied! The sales person was respectful and polite. He was knowledgable and helpful. The finance person was efficient and polite. The man who demonstrated the The sales person was respectful and polite. He was knowledgable and helpful. The finance person was efficient and polite. The man who demonstrated the details of the car was very friendly. More

New car purchase experience was courteous and professional. All employee treated us in a professional, knowledgeable and patient manner in their interactions with us. Any personal concerns were properly addres All employee treated us in a professional, knowledgeable and patient manner in their interactions with us. Any personal concerns were properly addressed and options were explained. More

Great Subaru dealer experience Excellent attention to customers and extensive inventory. Very courteous and respectful of my time. Will definitely be back in the future and recomm Excellent attention to customers and extensive inventory. Very courteous and respectful of my time. Will definitely be back in the future and recommend to others. More

Best Sales and BEST SERVICE Around My entire experience with Matt Slap Subaru in Newark has been wonderful. The sales team came through on their promise of finding the model I had to h My entire experience with Matt Slap Subaru in Newark has been wonderful. The sales team came through on their promise of finding the model I had to have quicker than all the other dealers and for a very good price! Service has been amazing. I owned a Lexus sedan prior and the maintenance was killing my wallet. Matt Slap's maintenance has been terrific and the pricing is so fair, it's what you would expect to pay. No more feeling like I was being ripped off by Lexus!! Matt Slap has done dent repairs twice now on my car perfectly. Most recently Ben Slap worked with me and stuck with it to resolve a rattle coming from the dash board. Turns out it was a ground wire hitting an air flow box inside the engine. They kept the car 3 days and called in an expert with sound equipment from another state. The sound only happened if the car was cold. I am so relieved. Thank you Ben and Sal. If you are considering buying a new or used car Matt Slap is one place that will treat you fair and pricing on everything is fair and just. More

Ease of purchase My husband and I came in to purchase a Subaru new for us we had two Ford Escapes. We test drove the Forester and Outback , no pressure from Glenn he w My husband and I came in to purchase a Subaru new for us we had two Ford Escapes. We test drove the Forester and Outback , no pressure from Glenn he was excellent to work with. After driving both we decided on the Outback. The ease of purchasing this new car was actual joyful for the both of us. After getting the car home we noticed several scratches on the car i believe from whom ever did the detail and wax job from either a belt , zipper or the buffer. I am taking the car back in Monday for a remote starter and will address that with them. If your looking for the perfect sales man low key no pressure Glenn is the guy for you. Thank you so much. More

Trade in of 2016 Outback 2.5I Limited for 2018 OB Touring Collin & Larry went several extra miles on this deal, from the early delivery of a factory order, to the best options for lease/purchase, the swap ove Collin & Larry went several extra miles on this deal, from the early delivery of a factory order, to the best options for lease/purchase, the swap over of accessories from the trade in, to the painless execution of the paperwork with the finance guy. This is my 9th Subaru, 6 of which I purchased from Matt Slap. I have referred 4 other buyers to Matt Slap over the past 8 years & they are all Subaru loyalists. I like doing business locally & Matt Slap is the best example for Subaru in the Delaware Valley More

Purchase/Lease a new Subaru Forester Laura Hart-Siano was great from the time I first contacted her through the sale and final delivery of my new 2018 Subaru Touring Forester. She helped Laura Hart-Siano was great from the time I first contacted her through the sale and final delivery of my new 2018 Subaru Touring Forester. She helped me make my decision on the best option for me, whether to purchase or lease, and did a great job of helping me through the whole process. She took extra time on the test drive to point out all the features of the vehicle and she made sure I understood how things worked before I drove my new car off the lot. Also got great advice from Chris M. in finance about the leasing options. He was a big help. I'll be back at the end of my lease for another new car from Matt Slap Subaru. More

Super experience I had, service unmatched. Perfect! My driver side seat belt internal plastic broke making the seat belt unusable to click together and turn off the seat belt chiming. I was out of town My driver side seat belt internal plastic broke making the seat belt unusable to click together and turn off the seat belt chiming. I was out of town in Dover, De. I drove the car an hour buckled to the passenger side and obviously the chiming would not stop because I wasn’t buckled to the correct side. After that hour of noise I was a little crazy and my foot hurt. However, the car performed as advertised. No cruise control because I’m not connected to the drivers side, and the radio blasting to cancel out the belt noise. What works good to drown out the noise was Boston, all others still in the background, put that in the car manual. It’s Sunday, I have to wait until Monday...Oh No, I have to get in the car again... shoot me first, it will take my mind off the chime I would have never thought my seat belt internally would malfunction. 2016 Outback. Somehow I make it to the dealer in Newark,De. A crazy man shows up. Desperately needing some kind of relief. I parked the car perfectly like I was a truck driver making a delivery. I was out of the car in 3 seconds. Oh what relief. The Service Manager, was perfect, very professional, very customer oriented, quality of service to me unmatched, bar none. My face...he must of saw I was in distress, I just come in from a war zone. So my car, it didn’t have any bullet holes in it, or it wasn’t pulled out of the Delaware river from the thought of driving it off the bridge, I wasn’t sure if the water would shut off the noise...I actually made it to the toll booth from driving across the bridge. I made it. Back to the excellent quality of service, now I have 3 very professional Service Personnel around me, the Service Manager is directing them to do things for me. I’m sitting in his office, the Excellent Service Manager on the computer tracking my seat belt. He speaks, I hear in the fog, it’s coming from California, it will be here tomorrow. Oh No! My mind goes back into...will I make it over the bridge? He’s talking, telling me all good stuff, I’ll I hear is chiming going off. When the fog clears, one customer support service male comes in and says my car is inspected, has my key, tagged ready to go. Another, female customer support service personnel comes in and says the Loner car is ready for him. The fog now is getting really really clear, and the perfect Service Manager you have there says the magic words of relief. “We are putting you in a loner car, I can’t let you drive your car that way, is that ok?” I think it was wrong, but I said, “I love you”! My face went from distress to instant relief, I was a new man. The female excellent customer relations, easy to talk to, very compassionate, utmost respect and quality of service and help, took me to my waiting, clean, fresh, full tank, key in hand, loaner car without any noise from seat belts. I just won a lottery. I never saw any of this coming, none of it was I expecting before I got here. I don’t know what else to say but the next day the car was complete, just like he said, the part arrived from California, the service I asked for was all complete. It was truly the best car experience I have ever encountered. When my car arrived in the front, it was cleaner, washed, I know it must have been waxed, I never saw a more prettier car pull up and it was my Subaru that I love. I don’t know how they got that part, I pulled in at 5pm after work, installed, oil changed, tires rotated, and waxed and out the door by 3pm the next day. This was unreal. I have to say again, my car I never saw so shiny, it looked like the new 2018 it was parked next to. I literally went to the back to check the license plate to confirm this was it. I think I won the lottery that next day too. Credit has to be giving to the Top notched personnel you have there from the Service Manager down to the guy the sees the car last, to the personnel in the back we don’t see, doing the work and the professional new look that car came out looking like. I checked my records, and over the years I had over 40 vehicles just from my bank that I had financed, and a few others from different banks. I think I’m qualified to say after moving here to Delaware for a different position, living around the world, and my time here is less than 6 months, this was the best customer service and care I have ever encountered from any business not just a dealership. The service is unmatched, but the professionalism, customer relations, the tone, the family experience, they mad it fun, they made it better, they made it happen. It was a “Wow”. Thank you. More

Valuable instruction session on my new Forester's technology I met by appointment with Matthew in the Vehicle delivery/Sales department on 3/15/18. The purpose was to receive guidance and instructions on how to I met by appointment with Matthew in the Vehicle delivery/Sales department on 3/15/18. The purpose was to receive guidance and instructions on how to use the many technological features (EyeSight, etc.) in our new 2018 Forester. Matthew was super friendly, professional and thoroughly knowledgeable about all aspects of the systems. I especially appreciated his pleasant patience, and his taking all the time I needed when I asked for some things to be clarified or re-explained. It was a pleasure getting this "training session" with Matthew and now being equipped to use and enjoy more of the features in our new Forester. Matthew's sincere friendliness and professionalism is typical of the great staff at Matt Slap and is what puts them way above any other dealership we've ever visited. And the Service Department is excellent. This is our first Forester and we are enjoying it so much. We have previously purchased three Outbacks and another-brand used car for our granddaughter from Matt Slap. We are looking forward to some long trips planned for this Spring! It is the consistent friendliness and their above-and-beyond helpfulness that has kept us coming back for our new cars, super service and just stopping by to chat and "talk Subarus" over many years. Management's superior, engaged, customer-focused business philosophy at Matt Slap makes all of this possible and it shows every day. More