Ourisman Tri-State Subaru

Like joining a family I have bought two cars from Matt Slap. Both experiences were excellent. I felt less like I was buying a car and more like I was joining a family. Eve I have bought two cars from Matt Slap. Both experiences were excellent. I felt less like I was buying a car and more like I was joining a family. Everyone there exceeded my expectations and truly went the extra mile to help make both buying and servicing experiences as good as they can be. I highly recommend this dealership both for buying, and for servicing Subaru’s and other makes of vehicles. More

Quick and easy Filled out an application online for financing and went in after I was approved. Was driving away in my new car an hour and a half later. Glenn and Filled out an application online for financing and went in after I was approved. Was driving away in my new car an hour and a half later. Glenn and Chris were so friendly and informative, they made my first dealership experience great. They even made it super easy for me to back out of the extended warranty a few days after purchase. Glenn was extremely responsive also, I never had to wait for an answer to an email or call. Amazing Salesman! More

Dishonest Dealer - Avoid Last week I went to this dealer with a tire issue. They came back telling me that there was a nail in 1 tire in a place that was irreparable and that Last week I went to this dealer with a tire issue. They came back telling me that there was a nail in 1 tire in a place that was irreparable and that two of the tires were worn and needed to be replaced. Additionally, they told me my brake fluid was in critical condition, needed to be replaced and that my brakes were at 10 mm (brand new). I had been to the same deal 2 months prior, they told me my brakes were half worn (6 mm), and the fluid needed to be replaced. At that time I had the fluid replaced (for a cost of $98). When I questioned the dealer about this at first they said it must not have been a "full flush" then they said the mechanic must have simply not have actually look at the brakes (brakes also don't grow 4 mm). For this sage advice and a test drive they charged me $60. After I took the car to a different place they inspected the tires and found THERE WAS NO NAIL. They also lied about the wear of the tire! They lied! again! This dealer lied to me about 3 separate issues! Do not go back to this dealer. They cannot be trusted. More

Glenn was a great salesman, as usual. We loved our experience at Matt Slap, Glenn let us think out loud and we figured everything out one step at a time. We will definitely be back. We loved our experience at Matt Slap, Glenn let us think out loud and we figured everything out one step at a time. We will definitely be back. More

Amazing Customer Service Glenn went out of his way to accommodate our schedule and gave us the best possible service. He allowed us to test drive multiple cars and helped us u Glenn went out of his way to accommodate our schedule and gave us the best possible service. He allowed us to test drive multiple cars and helped us understand the differences and every possible option. Overall, the team there never pressures you and is incredibly friendly More

Excellent and Clear Very helpful and polite, helped explain different options and broke down the various costs in a clear, easy to understand way. Made negotiating and co Very helpful and polite, helped explain different options and broke down the various costs in a clear, easy to understand way. Made negotiating and comparing prices very easy and comfortable for a first time new car buyer. Completely stress free! More

Could not be better I have been buying cars for 60 years and my experience at Matt Slap Subaru has renewed my faith that there are reputable, honest, and sincere helpful I have been buying cars for 60 years and my experience at Matt Slap Subaru has renewed my faith that there are reputable, honest, and sincere helpful people still in the business. My salesperson, Susanna Smith, answered every question, demonstrated the vehicle and its functions clearly, and lastly, was the most sincere and friendly salesperson that I have EVER met. Greg, the sales manager, was also very courteous, and along with Susanna, exerted NO sales pressure at any time. Lastly, Debbie Dougherty, the delivery technology specialist, further demonstrated every button, dial and re-out that there was in the car. All in all, a truly pleasurable experience along with a great vehicle. DR. John R. Castiglioni. More

customer relationship I just purchased a Toyota camry Ron B. was the sales rep ron made myself and my family feel like family no pressure and did everything he could to fac I just purchased a Toyota camry Ron B. was the sales rep ron made myself and my family feel like family no pressure and did everything he could to facilitate the purchase in a very polite and respectful manner the purchase went off ron treated us as if we had just purchased a new Subaru . I never felt like I was being taken for a ride no pun intended kodos Ron B . A Happy customer George Norton More

Quick & Painless Looking for a new car is worse than going to the dentist in my view, but what a delightful & refreshing experience I had with Chris, Laura & Greg ar M Looking for a new car is worse than going to the dentist in my view, but what a delightful & refreshing experience I had with Chris, Laura & Greg ar Matt Slap. They were honest & upfront with all my questions. Enjoyed meeting them & was impressed by their no nonsense approach. I would highly recommend Matt Slap to my family & friends. Drove off in a brand new Outback!🤗🤗 More

New car purchase I was in the market for a new vehicle for some time, and had a few frustrating experiences at different dealers. Ron made the new car buying experienc I was in the market for a new vehicle for some time, and had a few frustrating experiences at different dealers. Ron made the new car buying experience smooth and seamless. I was prepared to jump through a million hoops and spend hours filling out paperwork, but I was pleasantly surprised by how quick and painless the process was here. The customer service is top notch. More