Ourisman Tri-State Subaru

Quality Vehicles , professional staff Just purchased my 3rd vehicle in past 4 years from Matt Slap. Glenn was great to deal with. ..I highly recommend Matt Slap new or pre-owned. Just purchased my 3rd vehicle in past 4 years from Matt Slap. Glenn was great to deal with. ..I highly recommend Matt Slap new or pre-owned. More

Most Overwhelmingly Positive Experience This was the most overwhelmingly positive experience I ever had at a car dealership or honestly any business that comes to mind. The atmosphere was fr This was the most overwhelmingly positive experience I ever had at a car dealership or honestly any business that comes to mind. The atmosphere was friendly and welcoming. The staff knowledgeable and accommodating. Thanks to them I was able to get the car of my dreams. I can not recommend this establishment enough times and if the only reason I'm giving it 5 stars is because it won't let me give it 6. These people will take care of you and make everything so easy for you that afterwards you'll feel like a real winner. More

Great service Laura was very easy to work with, and made sure to get me the exact car I was looking for. I would highly reccomend. Very satisfied. Laura was very easy to work with, and made sure to get me the exact car I was looking for. I would highly reccomend. Very satisfied. More

Attentive friendly and helpful They made buying a car quick and easy and helped me find the perfect fit! I traded in my car and purchased a brand new one and they were very honest w They made buying a car quick and easy and helped me find the perfect fit! I traded in my car and purchased a brand new one and they were very honest with pricing. They answered every question I had and were quick to do so! More

Excellent Service! This dealership was a great experience for my first visit. Jay Brown was able to help me through my brand new purchase of a Subaru BRZ. Everything wen This dealership was a great experience for my first visit. Jay Brown was able to help me through my brand new purchase of a Subaru BRZ. Everything went well, I got a fantastic deal, and he was able to help me through everything easily. He answered all of my questions, even all the extra silly ones I had, and got me through the process comfortably. I got to meet the rest of the crew who were all friendly as well, and they showed me around the whole place. Awesome first experience, will be returning again! More

Purchased Outback Top notch... Laura is amazing to work with; the entire team was friendly, helpful, not pushy and allowed us to take our time making a decision. We en Top notch... Laura is amazing to work with; the entire team was friendly, helpful, not pushy and allowed us to take our time making a decision. We ended up with a new Outback. I have been researching for about a month, maybe more... Laura was very patient and a pleasure to do business with. A lot of work and stress can go into large purchases. The Matt Slap team helped us meet our needs and wants, the ending process was smooth, fairly quick and thorough. Highly recommend to anyone in the market for a new vehicle... worth checking out. Laura was very friendly to our daughter; I had a chance to meet with other associates as well... all seemed to be real, down to earth folks. If there were a "mic drop" emoji, I would insert it here. More

Great experience Went in with a specific amount of time, as my inlaws were watching my son. I walked in and was greeted by Collin. He was polite, knowledgeable, an Went in with a specific amount of time, as my inlaws were watching my son. I walked in and was greeted by Collin. He was polite, knowledgeable, and efficient. I entered with a specific car in mind, and left with exactly that. I was shown other trims and options, but was not pressured in anyway to purchase something unwanted. All and all it was a great experience at Matt Slap Subaru, and buying from Collin. I would go back for another vehicle and reccomend all of my family and friends. Also, Lauren Kratz provided expedient answers to all of my questions. Her help and information is what solidified my decision to go to Matt Slap Subaru. More

good experience with Ron B I had a great experience with buying a car yesterday , with Ron Brzezicki, excellent sales person who was professional and pleasant . Thanks again Ron I had a great experience with buying a car yesterday , with Ron Brzezicki, excellent sales person who was professional and pleasant . Thanks again Ron !PEACE ! More

Pushy, Arrogant, Incompetent Never go to this dealership for sales or service. They are arrogant, pushy, and the service is expensive and incompetent. The transmission of my 2014 Never go to this dealership for sales or service. They are arrogant, pushy, and the service is expensive and incompetent. The transmission of my 2014 Outback was replaced and Matt Slap Subaru later diagnosed a leak as coming from the axel seal. I had to bring it back over and over before they got it right. Finally, on the third time they got the seal properly seated, but the service staff was obnoxious and arrogant, as was the owner when I called her to address the repeated leaks. They also pay a marketer to harass you and refuse to take you off their marketing list. They will hound you ceaselessly and then lie about it, blaming the multiple contacts as being a marketer who got your information elsewhere when the only possible source of your having a Subaru is them themselves. They're also way overpriced. Compare prices at other dealerships in Wilmington and Virginia and save some money. More

By far the best! I have been a customer of Matt Slap for many years- staff are always friendly and helpful. I was living in the UK for a while but my husband and I jus I have been a customer of Matt Slap for many years- staff are always friendly and helpful. I was living in the UK for a while but my husband and I just recently returned to the US and needed cars. I was first to purchase one- an Impreza (I knew I wanted another Subaru from Matt Slap). Jeremy was absolutely brilliant- really knowledgeable and genuinely kind. After seeing what a great experience it was for me, my husband also decided to buy his car from Jeremy (a pre-owned Mazda). Jeremy not only made the process of buying our cars pleasant, he was also right there to help when I stopped in the other day months later- got my Bluetooth working again no problem. Thanks Jeremy! Definitely recommend Matt Slap Subaru without hesitation. More