Ourisman Tri-State Subaru

Super duper sparkly We bought a 2019 Forester from Jeremy Heydemann in April and since then every little question or issue that we might have he and everyone else at Matt We bought a 2019 Forester from Jeremy Heydemann in April and since then every little question or issue that we might have he and everyone else at Matt Slap has treated us like family. Recently while I was away my wife got a nail in a tire so she drove it over to Matt Slap on a Friday after there service center was closed. Jeremy set her up with a loaner and got the tire fixed so she could get her Forester back the next day at no charge. Couldn't have been any less painful all things considered. Having owned our own businesses for 44 years we know what customer service after the sale is all about. Thanks Jeremy and Matt Slap Subaru More

Loyalty Pays My Mom has purchased her last several cars from Matt Slap Subaru. They have always given her great service and great deals. This time was no excepti My Mom has purchased her last several cars from Matt Slap Subaru. They have always given her great service and great deals. This time was no exception. Jeremy and Greg treated us with humor and patience. We laughed frequently, but more importantly, we had all of our questions answered. Debbie took her time demonstrating all the "bells and whistles" and made sure we knew how to operate the car safely and efficiently. More

New car experience Matt Slap Subaru and Jay Brown provided the best buying experience ever! Jay was professional and efficient during the entire process. I would defini Matt Slap Subaru and Jay Brown provided the best buying experience ever! Jay was professional and efficient during the entire process. I would definitely recommend this dealership to anyone interested in buying a new or used vehicle. More

Bought new Outback from Ron Ron was great. So was Greg and everyone else. Could not be more happy. All were friendly and service was great and people were great. Ron was great. So was Greg and everyone else. Could not be more happy. All were friendly and service was great and people were great. More

Mario Yarbrough The main purpose for writing this review is to commend Mario Yarbrough. Mario did an outstanding job helping us to negotiate our new lease on a 2019 S The main purpose for writing this review is to commend Mario Yarbrough. Mario did an outstanding job helping us to negotiate our new lease on a 2019 Subaru Forrester. He was extremely patient and respected all our requests. We did not hesitate to ask him questions. He established such an easy going comfort level with us. Whenever we return to Matt Slap Subaru we will always ask for Mario! Thank You More

Bought new Forester from Jeremy Jeremy was very friendly and knowledgable, and made the process very easy. Jeremy was able to find a car we wanted, and gave what seems like a fair pr Jeremy was very friendly and knowledgable, and made the process very easy. Jeremy was able to find a car we wanted, and gave what seems like a fair price. I like the fact that you can come back a couple of weeks later to get re-briefed on the tech, etc. More

Excellent purchasing experience Great job by Laura, Debbie and Chris on sale, setup, and financing--all were knowledgeable and professional --very good interpersonal skills, and no o Great job by Laura, Debbie and Chris on sale, setup, and financing--all were knowledgeable and professional --very good interpersonal skills, and no over-selling. More

Excellent Sales Team, So So Finance Professionals I purchased a new 2019 Subaru Forester from Matt Slap yesterday. Before going in I corresponded with Siani Perkins in the Internet Sales Department, s I purchased a new 2019 Subaru Forester from Matt Slap yesterday. Before going in I corresponded with Siani Perkins in the Internet Sales Department, she was very helpful in scheduling a time for me to come in and test drive a vehicle as well as answering my questions. Mark Fox was the Sales Person who took care of me in the dealership. He was excited to work with me, very friendly, and super helpful. The only so-so experience was with the finance team. The gentleman working the numbers claimed I could not use financing thru my credit union because I no longer lived/worked in Delaware. This directly contradicted the information I was given that morning by a loan officer at the credit union. I stood firm and, after some pushing, he used my credit union instead of their preferred bank of JP Morgan. Overall the experience was a good one. I left with a car I love, I feel like the price I paid was fair, and I never felt pressured. More

New to the Subaru family After a horrible car accident that totaled my brand new Wrangler I was in search of a new car that I knew would be safe for my family but still have t After a horrible car accident that totaled my brand new Wrangler I was in search of a new car that I knew would be safe for my family but still have that sporty vibe and sense of adventure. Friends suggested the Subaru and after some research I was interested enough to stop by the dealership. I met with Jay Brown who answered all my questions. He was so patient and laughed at all of my dumb jokes. I never felt like I was being “sold” to. He showed me the Ascent, explaining the safety features. Later my husband and I came back together and again he was thorough and patient. I did go to about 4 other dealerships to narrow my search. The Kia Telluride has far more bells and whistles but in the end I liked the idea of being a part of the Subaru family. Besides... an 8” screen is all a girl really needs. We brought our car home last night and Jay came in on his day off to make sure he was there for us. He walked us through every single button and feature. He paired out phones and helped us set channels. I have never had a more positive car buying experience. Thank you Matt Slap Subaru and most of all thank you to Jay Brown. You are a class act! More

First time Subaru buyer The team at Matt Slap made the experience easy and quick - even for someone that generally dislikes the new car buying experience as a whole. I feel The team at Matt Slap made the experience easy and quick - even for someone that generally dislikes the new car buying experience as a whole. I feel I made a good vehicle choice and the experience was simple and easy. More