Ourisman Tri-State Subaru

New vehicle purchase Costco referral. We handled all negotiations, online and by phone. Test drove brands at other sites to decided the make, model and trim. Then work Costco referral. We handled all negotiations, online and by phone. Test drove brands at other sites to decided the make, model and trim. Then worked with Mario at Matt Slap. Mario knew the product, advised on meeting our needs without being pushy at all. Found vehicles meeting our suggestions, called us regarding each and reviewed and gave quotes. We also received quotes from three other dealers. Matt Slap came out best, with shortest delivery time on the trim and accessories we desired. At the dealer our offer and terms were exactly as we discussed online. It was a pleasure working with Mario, he set up our Star-link accounts and everything. The day of pickup and payment was fairly typical, it does take awhile to get all paperwork and payment and vehicle walk-thru completed. But facilities were clean and comfortable. Although add-ons were briefly explained, there was no pressure to purchase. Our new car was ready, cleaned and detailed with a full tank of gas. Very satisfied with the deal, Matt Slap dealer, our sales rep Mario and staff, and enjoy our new car. More

Cosistenly Outstanding Customer Service I took my 2016 Subaru Outback in on a Friday for a dead battery issue and what appeared to be corrosion forming under the exterior paint. The lot atte I took my 2016 Subaru Outback in on a Friday for a dead battery issue and what appeared to be corrosion forming under the exterior paint. The lot attendant met me and promptly pulled my car in to the servicing queue. Alex at the service desk took all the information on the issues I was having with the car. The new battery that I just replaced was going dead over night for no apparent reason. There were some bumps beneath the paint on the rear passenger door that I thought might be corrosion. They had to keep the car over the weekend to run a multitude of tests on the electrical system but the dead battery issue did not recur. Alex kept me informed of all that was being done to investigate the issue although the problem wasn't apparent but they did install a software update for the charging system. They removed the door panel and found that the bumps were result of a poorly executed dent removal. These guys did a lot of investigative and diagnostic work and although there was no clear determination of what caused the battery drain overnight, the problem hasn't recurred since the service visit. The professionalism, fairness, and caring of the personnel at the Matt Slap dealership is quite outstanding and it's the only Subaru dealership that I would use to service my vehicle! More

Excellent Used Car Sales Team and Service Recently purchased a used Subaru Outback and sales associate Jay made the extra effort to get the spare keys for me. Noticed a squeaky belt the day af Recently purchased a used Subaru Outback and sales associate Jay made the extra effort to get the spare keys for me. Noticed a squeaky belt the day after I bought it and the service center brought it in immediately, replaced the belt and all no charge. Happy with my new boo! More

Quick and Courteous Mario Y. was my sales person, I came in with a USAA specific price on a used car. Mario met my needs and had me out of the dealership in just at 1 ho Mario Y. was my sales person, I came in with a USAA specific price on a used car. Mario met my needs and had me out of the dealership in just at 1 hour. This was the most efficient car purchase I have made and I attribute it to excellent customer focus that Mario brought to the deal. More

P{rofessional, reasonable and quick to satisfy I had decided my next vehicle would be a Subaru Outback though I wasn't sure when to purchase. I had a 13 YO Infiniti that was starting to age and I r I had decided my next vehicle would be a Subaru Outback though I wasn't sure when to purchase. I had a 13 YO Infiniti that was starting to age and I realized that it would start needing some costly repairs in the foreseeable future. The Subaru website led me to selecting an XT as I had previously driven the standard 2.4L and found it sluggish. Matt Slap had a few XTs so I ventured there to test the XT. The sales associate, Jay Brown, was a pleasant, personable informed agent who was able to quickly get a car ready to test. After about 30 minutes on the road, we returned to the dealership. As typical of auto sales associates, he asked what it would take to make the deal. My response, typical as well, was a good trade on my current car and a rapid turnaround. A bit of back and forth and within about an hour, my auto was ready. Jay helped with getting me the phone numbers I didn't have with me to arrange insurance and other details. Totally unexpected was the 40 minutes spent with a "vehicle Specialist," Lauren who went over the operations of the vehicle. It helps to have someone who knows how to operate all the "techie" stuff the vehicle has. A first rate operation and a pleasant auto purchasing experience. More

Purchase of 2020 Forester Mark Fox, my sales consultant, was patient and knowledgeable. He was able to answer all my questions and did not hesitate to find out any information Mark Fox, my sales consultant, was patient and knowledgeable. He was able to answer all my questions and did not hesitate to find out any information I needed. He was always available for my calls and guided me through the purchase. I would recommend Mark to my family and friends who may be looking for a car. Lauren Kratz was extremely proficient in her understanding of the technology in my new Forester. She was patient and clear in her explanations and is willing to be available for any follow up questions I may have. Having a Subaru Star Delivery Specialist is a savy move on the part of the dealership. I appreciate this delivery experience and the knowledge that Lauren is available for assistance. More

Mark Fox Mark was very professional, listened to our wants/needs regarding the new vehicle, and made the deal happen! Mark understood our time frame and need Mark was very professional, listened to our wants/needs regarding the new vehicle, and made the deal happen! Mark understood our time frame and need to delay pick up. More

Mario was Great! I had a great experience purchasing my new Subaru Ascent with Mario. He was honest and friendly and didn't try to upsell me on items I didn't need or I had a great experience purchasing my new Subaru Ascent with Mario. He was honest and friendly and didn't try to upsell me on items I didn't need or couldn't afford. More

Outback 2020 Purchase Had a fantastic experience with Mario at Matt Slapp. He was a consummate professional throughout the entire process. I really appreciated his patience Had a fantastic experience with Mario at Matt Slapp. He was a consummate professional throughout the entire process. I really appreciated his patience as i had identified the car i wanted online but was unable to actually see and drive for two weeks. He immediately gave me an option to hold the vehicle and all the while checked in during that time in a no pressure method that made me very comfortable. The overall experience at Matt Slapp is positive, so if you are in the market for a Subaru or any new car you should certainly visit. More

Great service ! I walked in with my nephew and met Mario. Mario is not only knowledgeable, but very helpful. I bought the car that day with help from him. Also, di I walked in with my nephew and met Mario. Mario is not only knowledgeable, but very helpful. I bought the car that day with help from him. Also, discussed prices with Tucker Ranck under Costco car program one or two weeks before and used the price he gave me. Debbie showed me the technology part. She was patient and nice. But, being not a tech person, I will need to go back to learn more. One disappointment, the trunk when open is too high for me to close. I was hoping a strap could be installed to help me reach to close trunk. This was not done, but given name and phone of person to call. More