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Ourisman Tri-State Subaru

Newark, DE

4.8
692 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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255 E Cleveland Ave

Newark, DE

19711

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Showing 692 reviews

March 03, 2020

Another great buy from Matt Slap Subaru! Just bought another Subaru from Laura at Matt Slap Subaru in Newark, DE today after many years of driving our first Outback we bought there. When we d More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Hart-Siano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim and Ashley Too!
Mar 03, 2020 -

Ourisman Tri-State Subaru responded

Hello Pamela. Thank you for your kind words. Congratulations on your new Subaru Outback! It makes me so happy to hear that you had an excellent car buying experience with us. At Matt Slap Subaru, we like to treat our customers like family, and our main goal is to ensure that you leave 100% satisfied. Thank you for choosing Matt Slap Subaru & we hope you and your wife enjoy your new vehicle. Sincerely, Eve Slap, Owner

March 03, 2020

Had a wonderful experience! Edwin P. made buying a new car very easy! Thank you from a Very Happy New Subaru owner! Looking forward to many years with my new car! More

by Peggy
Recommend Dealer
Yes
Employees Worked With
Edwin Padilla
Mar 04, 2020 -

Ourisman Tri-State Subaru responded

Thank you for your kind review as well as your five star rating, Peggy. We are glad you had an excellent experience at Matt Slap Subaru. Edwin is outstanding & we are lucky to have him on our team. We appreciate you choosing Matt Slap Subaru & we hope to see you again soon! Sincerely, Eve Slap, Owner

March 03, 2020

Greg was exceptional to work with during the finance portion of our new car purchase of a 2020 Subaru Outback. He clearly explained the processed and listened attentively. We inquired about an extende More

by bolowiany
Recommend Dealer
Yes
Employees Worked With
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Donnelly
Mar 04, 2020 -

Ourisman Tri-State Subaru responded

Thank you for your five star review. I am glad you enjoyed your car-buying experience with Greg. It was a joy working with you. Thank you for shopping at Matt Slap Subaru and we hope you enjoy your new 2020 Subaru Outback. We look forward to your next visit. Sincerely, Eve Slap, Owner

March 01, 2020

Great experience buying my Subaru Forester. Laura was a great salesperson. The buying experience was very relaxed. I did not feel any stress or pressure. The delivery went smoothly and Laura was More

by sandy.clough
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hart-Siano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Kidd
Mar 02, 2020 -

Ourisman Tri-State Subaru responded

Sandy, your five star review is greatly appreciated. Our top priority is our customers and making sure they are happy, and that you do not feel pressured. We are lucky to have Laura on our team. We appreciate you choosing Matt Slap Subaru & we hope you enjoy your new car! Sincerely, Eve Slap, Owner

February 27, 2020

Everyone was friendly, Jay's knowledge of the Legacy was impressive. Jay and Tim went above and beyond to explain all of the features of the car. I really appreciated the time spent getting me familiar wi More

by Sandy B
Recommend Dealer
Yes
Employees Worked With
Greg Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay B
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Hyden
Feb 27, 2020 -

Ourisman Tri-State Subaru responded

Thank you for your kind words. Congratulations on your new Subaru Legacy! It makes me so happy to hear that you had an excellent car buying experience with Jay and Tim. At Matt Slap Subaru, we like to treat our customers like family, and our main goal is to ensure that you leave 100% satisfied. Thank you for choosing Matt Slap Subaru & we hope to do business with you again soon. Sincerely, Eve Slap, Owner

February 24, 2020

Purchase of new Outback Touring XT Edwin P was fantastic! He worked with my wife and I to get the car we wanted at a very competitive price. After we picked up the car we noticed an i More

by Outback
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Padilla - 5 STARS, Siani P, Timothy Hyden
Feb 24, 2020 -

Ourisman Tri-State Subaru responded

Thank you your kind review as well as your five star rating. We are honored to have Edwin & Tim on our team. We thank you and your wife for choosing Matt Slap Subaru & we hope to see you again soon. Congratulations on your Subaru! Sincerely, Eve Slap, Owner

February 22, 2020

I love my new Subaru outback and I had a wonderful experience at Matt slap Subaru in Newark Delaware. The sales woman explained pretty much of everything that I needed to know and said I could come ba More

by sulibell
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyce Driesbach
Feb 24, 2020 -

Ourisman Tri-State Subaru responded

Your wonderful review is greatly appreciated. We are extremely grateful for our staff and the services they provide. Thank you for choosing Matt Slap Subaru & congratulations on your new Outback. Sincerely, Eve Slap, Owner

February 18, 2020

Friendly staff, Got me into a car very quickly love my new 2016 Legacy, would definitely recommend Laura and this dealership to family and friends More

by crangeloni
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hart-Siano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Ourisman Tri-State Subaru responded

Thank you for your feedback and recommendation for our team members. We appreciate your feedback and congratulations on your 2016 Legacy. I thank you for shopping at Matt Slap Subaru and I hope to see you again soon. Sincerely, Eve Slap, Owner

February 16, 2020

Recall The service advisor was Larry Eller. Customer service excellence, that is not something that is seen often anymore. He was kind, respectful, know More

by Ddpowell0509
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry eller.
Feb 17, 2020 -

Ourisman Tri-State Subaru responded

So glad you enjoyed your service experience with Larry. Thank you for the review as well as the 5-star rating. We really appreciate your feedback and we hope to see you at Matt Slap Subaru again! Sincerely, Eve Slap, Owner

February 14, 2020

My recent purchase of a 2020 Subaru Ascent was initially directed by your internet coordinator, Tucker. My portal to enter and assist my purchase was The Subaru of America website. More

by reconnors46
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal Donnelly sales Greg Winter sales, Timothy Hyden
Feb 14, 2020 -

Ourisman Tri-State Subaru responded

Congratulations on your new 2020 Subaru Ascent! Tucker is amazing and most knowledgable in his field. Thank you for shopping at Matt Slap Subaru and I hope you enjoy your new Ascent. Sincerely, Eve Slap, Owner

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