Ourisman Tri-State Subaru

My service appointment was just fine, as expected. Each one of the service personnel was courteous, experienced and professional. The overall experience was just fine and took about the projected time Each one of the service personnel was courteous, experienced and professional. The overall experience was just fine and took about the projected time for completion. More

Review of service performed on Monday Aug 3 As usual, the service people were very friendly. There is ample place to wait (at least at 7:45 a.m.) and still practice social distancing. No one els As usual, the service people were very friendly. There is ample place to wait (at least at 7:45 a.m.) and still practice social distancing. No one else was in the room where I waited. Service took a bit less than an hour, as I expected it would, thus I was out by 8:45 & on my way home. Before replacing a filter which was not part of the usual check-up, but which was needed, the serviceman showed the dirty one to me and asked if I wanted it replaced; I appreciated being consulted first. All in all, a good experience, as it always is at Matt Slap. I am very sorry that I do not remember the names of the service people who helped me that day (I checked them all). I can’t rate price fairness (below) since I have no idea what another service company would charge. To me, the price is reasonable since the service is good & it’s worth it to me to know my car’s been checked regularly. More

I came in on a Saturday without an appointment. They did get me in and I appreciate that. However they said that my cabin filter was dirty and my engine filter was dirty. They showed it to me and they were. get me in and I appreciate that. However they said that my cabin filter was dirty and my engine filter was dirty. They showed it to me and they were. I thanked them for letting me know. I let them know I had filters at home to replace them. I believe $110 is way too much for these filters that were offered to me at the dealer. I understand that a tech is doing the filter change and their time is worth something. However I can do both of these filters in 10 mins. I am sure you are aware that both of these filters can be bought for approximately $25 or less. What disappointed me the most was when I removed the filters to replace them. I had seen them when they brought them to me to show me how bad they were. They were dirty and had dust and some small leaf prices in them especially the cabin filter. When I removed the filters to replace them they still had the same leaves and dirt on them. It would take about 3 seconds to bang out the filters and slide them back in. Rather than slide a dirty filter with obvious pieces on it that could fall out and end up inside the car that may cause another issue. This is just a suggestion. In this time and climate for business going the extra mile may mean the difference between surviving or not. I know Subaru is a huge company and that may not be a concern. However it’s the little things that count. I love my Subaru! Thank you More

Absolute fantastic experience from the beginning. I don't often write reviews because most company's don't deserve it. However, Matt Slap Subaru's team was incredible especially my sales agent: Jay Br I don't often write reviews because most company's don't deserve it. However, Matt Slap Subaru's team was incredible especially my sales agent: Jay Brown. I had been looking on their website for a few weeks before I had even entered their lot. I had a few cars in mind that I was interested in and wanting to test drive. Jay was kind, friendly, patience and willing to answer all of my questions. He didn't pressure me at all to make a decision. I appreciated how easy the process of test driving all of the way through to the purchase of my car was. As a female, they didn't once try to take advantage of my situation, that was a big deal for me. They were respectful and professional. The day I purchased the car and drove it off of the lot, it was pouring rain. I used my rear windshield wiper and noticed it was having difficulty consistently working. When I arrived to my destination, I texted Jay to let him know of the problem. He apologized and said he'd have the service department call me and they did within 2 minutes to schedule an appointment. They worked around my vacation plans to fit me in. It turns out that I needed a new part for the motor of my windshield wiper. I was expecting to pay for an expensive repair. But when I came to pick up my car they said that the repair was on them. I was shocked and thankful. How many dealerships would do that? The final aspect of this team that just continued to impress me was, there was an accounting error in my favor. So I got a call saying that they were going to send me a check for the error, which they sent immediately. I was impressed at the honesty that I experienced, again not something that you find in many car dealerships today. I have already told everyone who has asked about my new car where I got it and about my experience. I think that the fact that the owner of the dealership is a woman leading the team is great. I would and have highly recommended Matt Slap to anyone who asks. I can't say enough good things about them, as you can see by my long review. More

I couldn’t schedule a wait for car appointment so I had to schedule a leave car. I had a fuel pump recall, tire sensor issue and needed the 12k mile service. People were courteous but I was never offered to schedule a leave car. I had a fuel pump recall, tire sensor issue and needed the 12k mile service. People were courteous but I was never offered a loaner either during scheduling or drop off. I asked for one after I heard a salesman tell another customer they could set them up with one. I had my wife follow me 20 miles to the dealership so that I didn’t have to wait there all day. She wasn’t to thrilled. Other than that, the experience was fine. More

Matt slap Is excellent place to purchase from. That is why we went back and leased a second car. Excellent! We love the knew car why we went back and leased a second car. Excellent! We love the knew car More

Collin is the Best! Collin was so helpful during my buying process. He even said I was an excellent driver! Greg Cramer the business manager was also very quick and effi Collin was so helpful during my buying process. He even said I was an excellent driver! Greg Cramer the business manager was also very quick and efficient with my paperwork! More

Quick Painless Process The sales team was great. I got a good price and did not feel that I was taken advantage of. Finance dept explained additional services that were offe The sales team was great. I got a good price and did not feel that I was taken advantage of. Finance dept explained additional services that were offered, I took interest in the end of lease protection and did not care about the other stuff. My opinion was respected and did not have additional products shoved in my face. Additionally got more for my trade then expected. More

We had a very good experience buying my car from Matt Slap. Mark Fox was our salesperson and he was very knowledgeable, friendly and helpful. Slap. Mark Fox was our salesperson and he was very knowledgeable, friendly and helpful. More

An Outstanding Dealership Experience Our multi-state search for the right Forester ended when Tucker Ranck, the Internet Sales Coordinator, reached out to us with a comprehensive local pr Our multi-state search for the right Forester ended when Tucker Ranck, the Internet Sales Coordinator, reached out to us with a comprehensive local proposal. Laura Hart-Siano, Sales Consultant, took over to answer all our questions and take action when needed. Once we settled on the exact vehicle/deal, Greg Cramer, Finance Manager, took us through the numbers, warranty offers and all other details in an efficient and buyer-friendly manner. Last but not least, Tim Hyden, Vehicle Specialist/Engineer, gave us a comprehensive briefing and demonstration of the Forester's array of capabilities - a much appreciated and necessary stage of the buying process. My wife and I could not be happier with the vehicle and the whole purchase process, Well done and Thank You! Steve and Patricia Lescrinier, Elkton, MD. More