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Ourisman Tri-State Subaru

Newark, DE

4.8
692 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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255 E Cleveland Ave

Newark, DE

19711

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Showing 692 reviews

August 18, 2020

Excellent service for repairs Service department knowledgeable and competent with Subarus. I really appreciate their expertise after a terrible experience at Reedman Toll. I needed a new battery. R More

by Maura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Rousk She was attentive,respectful and knowledgeable
Aug 20, 2020 -

Ourisman Tri-State Subaru responded

Maura, thank you for the 5-star review! We look forward to seeing you next time!

August 16, 2020

As it was not rush hour, access and egress were no sweat. Valet took my Outback quickly and was helpful. COVID arrangements were excellent. Service completed on time and they showed how adjust the brightness More

by Just Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill A, Mario Y, Natalia C
Aug 18, 2020 -

Ourisman Tri-State Subaru responded

Joe, thank you for the outstanding 5 star review! Please let us know if there is anything else we can do for you!

August 14, 2020

The person who checked me in asked if I wanted a courtesy wash. The service rep was courteous . The service was done in45 minutes.overall very good service More

by Erdoc68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Ourisman Tri-State Subaru responded

Thank you for the positive feedback! Our team aims to provide the best service possible!

August 11, 2020

Thank you! I can alway count on your reliable service. I am looking forward to my next visit. I an also looking forward to my next Subaru. More

by AK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Ourisman Tri-State Subaru responded

Thank you for the fantastic review and excellent feedback! Our team is looking forward to your next visit!

August 11, 2020

Happy! Our experience purchasing our new Subaru was very positive. Mark was helpful and friendly and addressed any questions or concerns we had. A good overa More

by SLM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Hendrix
Aug 12, 2020 -

Ourisman Tri-State Subaru responded

Thank you for the 5-star review and kind words! We are glad you had a great experience. Our team is always happy to assist!

August 10, 2020

Dealt with corporate headquarters regarding my last experience. I requested to speak with a manager a minimum of five times. Either I was ignored, or they chose not to honor my request! Hmmmmm...... More

by Roz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Y, Natalia C
Aug 10, 2020 -

Ourisman Tri-State Subaru responded

Thank you for your review! We’re sorry for any inconvenience we may have caused you. If you would like to discuss further, please reach out to us at your earliest convenience. Thank you!

August 09, 2020

service The buying experience was very straight forward although at my 1st service greasy handprints were left on the door handle afterwards. Everyone is alwa More

by nmzimm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Hyden
Aug 10, 2020 -

Ourisman Tri-State Subaru responded

Thank you for your review! Our team takes great pride in offering you only the best customer service possible. If you would like to discuss further, please reach out to us at your earliest convenience. Thank you!

August 09, 2020

The staff was all so accommodating and very nice! I enjoyed my experience and they made sure I was comfortable every step of the way! More

by Charissewalker01
Recommend Dealer
Yes
Employees Worked With
Mike Donnelly
Aug 10, 2020 -

Ourisman Tri-State Subaru responded

Thank you for the fantastic 5 star review! Our team is always happy to assist!

August 08, 2020

Alyce was great. She made sure I was happy with my purchase. It was quick and simple to buy my Subaru Forester. I would recommend Matt Slap Subaru. More

by Hsangillo
Recommend Dealer
Yes
Employees Worked With
Alyce
Aug 10, 2020 -

Ourisman Tri-State Subaru responded

Thank you for the 5 star review and recommendation! Our team is looking forward to your next visit!

August 07, 2020

Last time our 2006 Subaru Tribeca end up having engine problem, and the dealer manager helped me & my daughter towed our SUV back in their dealer shop free of charge & fixed it the following day. Then re More

by Lapinid Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Your service employee who greeted me & offered me to have our Subaru 2018 have it wash, he’s very persistent & very helpful to customers. Kudos to all your Staff. I regret that I wasn’t able to get the name of that kid who help me that day. , Bill A
Aug 10, 2020 -

Ourisman Tri-State Subaru responded

Thank you for the 5-star review! We look forward to seeing you next time!

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