Ourisman Tri-State Subaru

Recently purchased a 2018 Outback. Very satisfied . Excellent service in both Sales and Service. Special thanks to Jay Brown and the whole team. Your continued patience with our frequent calls for he Excellent service in both Sales and Service. Special thanks to Jay Brown and the whole team. Your continued patience with our frequent calls for help are truly appreciated. More

I did a warranty repair for two items, and they really delivered for me as I had an early am family trip for Labor Day weekend. A loaner was available and they even did a quick car wash for me. The servic delivered for me as I had an early am family trip for Labor Day weekend. A loaner was available and they even did a quick car wash for me. The service rep was honest about not knowing my cars history, but pointed out a few things like tire wear that will need to be addressed. Keep up the great work, it’s the best experience I’ve had at Matt Slapp so this reflects a new approach. More

This place is great always good customer service both in and at the sales area . Always welcome u and know you are in good hands. My dealer is CollinRussell he always makes sure we are still happy with and at the sales area . Always welcome u and know you are in good hands. My dealer is CollinRussell he always makes sure we are still happy with our out back. You guys girls have earned a customer for life. More

Laura did a great job finding the Crosstrek we wanted and followed through in all aspects of the experience. She was able to find that car from another dealer whole other dealers couldn’t be bothered to make followed through in all aspects of the experience. She was able to find that car from another dealer whole other dealers couldn’t be bothered to make the effort. It was an all-around great experience. Additionally, Tim did an excellent and thorough job walking us through the features of our new car, and helping us to set up the STARLINK system. More

Great sales experience and support team at Matt Slap Subaru, first time buyer with this dealership and everything was excellent! Mark Fox and Ashley Hendrix did an outstanding job helping me through the Subaru, first time buyer with this dealership and everything was excellent! Mark Fox and Ashley Hendrix did an outstanding job helping me through the process Great staff! More

The Customer Service is excellent, they really do go the Extra Mile! The staff are exceptional, they all work together, and are all so friendly and helpful which made it a wonderful buying experience. Sia Extra Mile! The staff are exceptional, they all work together, and are all so friendly and helpful which made it a wonderful buying experience. Siani Perkins, the Internet Coordinator, was able to provide me with all the information I needed right away which facilitated me being able to get the exact car I wanted at the best price and very quickly. Mark Fox, in Sales, and Greg Cramer, Finance Manager, were a pleasure to deal with; very thorough and efficient. Tim Hyden did a phenomenal job as my Star Delivery Specialist. Thanks to Tim, I now know how to use all the fancy technology in my new Outback, which is a great car and highly recommended! Thank you! More

Dealership has been in the area for many years. Courteous, knowledgeable staff. Clean, comfortable premises. Good workmanship. Safe, reliable vehicles. A place I can trust to take care of my vehicl Courteous, knowledgeable staff. Clean, comfortable premises. Good workmanship. Safe, reliable vehicles. A place I can trust to take care of my vehicle. More

They are extremely friendly and helpful. They serviced my car and were able to provide me with timely updates. They scheduled the necessary follow up servicing and were very flexible when we had to reschedul car and were able to provide me with timely updates. They scheduled the necessary follow up servicing and were very flexible when we had to reschedule More

I visited Matt Slap Subaru to resolve an issue with water collecting in the driver side door of my 2019 Outback. The service manager, Mr. Mario, was extremely polite and helpful in trying to figure out the c collecting in the driver side door of my 2019 Outback. The service manager, Mr. Mario, was extremely polite and helpful in trying to figure out the cause of the problem, and although it has not been resolved yet, he has made an appointment Subaru factory expert to handle this issue. More

I was upset that dealer charges $125.00 per issue to check each item that is wrong. Why penalize the customer when service is already expensive and you are paying to fix the issue. This is the first t check each item that is wrong. Why penalize the customer when service is already expensive and you are paying to fix the issue. This is the first time I was sorry that I purchased this car. More