Back

Ourisman Tri-State Subaru

Newark, DE

4.8
692 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
Contact Dealership

255 E Cleveland Ave

Newark, DE

19711

Directions

By Type

Showing 692 reviews

February 10, 2021

My experience at MSS was a pleasure! Thanks to Chris Mooney & Mark Fox for making my time there professional, helpful & fun! What a great staff, they go out of their way to give you a great experience & More

by Julie F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the wonderful 5-star review and kind words, Julie! We hope you continue to choose Matt Slap Subaru for all your vehicle needs! Take care!

February 06, 2021

Everyone here is so nice and willing to go the extra mile for you. We live 10 minutes from a Subaru dealer but drive an hour to go here because of their customer service. I’d recommend it to anyone. Laura, G More

by jiwoodring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Montelongo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hart-Siano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Ourisman Tri-State Subaru responded

Thank you for taking the time to share your experience and excellent review! Please let us know if there is anything else we can do for you!

January 27, 2021

Alyce Driesbach Awesome salesperson. Nice friendly dealership. Clean and safe atmosphere. Tucker Ranck had everything set up for me perfectly. I drove an hour and a half to the dealership and it was c More

by Hohljr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyce Driesbach, Tucker Ranck
Feb 01, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the positive feedback! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

January 26, 2021

Very courteous and helpful. Great service department. Only took 4 hours to have my airbag replaced on the passenger side of my 2012 Subaru Forester. More

by penglers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill A
Feb 01, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding 5-star review! Our team is always happy to assist!

January 26, 2021

Very courteous and accommodating. Took Outback in for 18 month service which I thought was complimentary from the confusing website while booking the service. Upon the charge being presented I explained the More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Celli
Feb 01, 2021 -

Ourisman Tri-State Subaru responded

Thank you for taking the time to write this outstanding 5-star review! We look forward to continuing to serve you in the future!

January 26, 2021

Service was as expected, spent over $800 and within hours get a coupon for $25 off over $200. Last trip to slapp for us, service advisor should have offered coupon More

by Roadtripdon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unk
Feb 05, 2021 -

Ourisman Tri-State Subaru responded

Roadtripdon, we can assure you our service team is looking into this issue. We spoke with your wife and she accepted a $25 credit to your account, which has been noted. We advised her of the week’s delay in Subaru email campaign generation to launch for overdue maintenance. If you would like to discuss further, I’d be happy to speak with you. Thank you! Jen, Service Manager

January 26, 2021

Great service, low pressure sales environment. They made a typically stressful event, smooth and pleasant. I would highly recommend using this company for buying a car More

by Krambox7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Ourisman Tri-State Subaru responded

Thank you for taking the time to write this review and recommendation! Our customers are our top priority and your feedback is greatly appreciated!

January 23, 2021

They just make it happen and work with me for a satisfying price. I would recommend it to anyone and definitely buy from them again. More

by Rafael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Ourisman Tri-State Subaru responded

Rafael, thank you for the recommendation! Our team is looking forward to your next visit!

January 23, 2021

Matt Slap has always been efficient, helpful, clean and polite. Even friendly. Nothing is a bother no matter what you ask or need. Never an attitude. For me since 1997 (white Outback wagon). RPS More

by Oilworks32justme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the kind words! We are happy to have you as a loyal Matt Slap Subaru customer!

January 23, 2021

Jenny is a true professional and even made good on her promise to follow up on the answers to my questions about the service that only the technician could answer. More

by Jamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny
Feb 01, 2021 -

Ourisman Tri-State Subaru responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Matt Slap Subaru!

...
27
...