Ourisman Tri-State Subaru

The sales and service staff is one the most cordial and welcoming people I've met to date. The service department took my car in for maintenance on time and delivered the car within a reasonable time whil welcoming people I've met to date. The service department took my car in for maintenance on time and delivered the car within a reasonable time while I waited in a clean waiting room. More

We had a pleasant dealing with this dealership. Our salesperson Christi was very informative and put no pressure on us. We were able to test drive the Forrester and fairly got out of our lease to buy t salesperson Christi was very informative and put no pressure on us. We were able to test drive the Forrester and fairly got out of our lease to buy this car. More

Seems like providing high quality service is emphasized in all positions - valet staff, shuttle service, service dept. Having my car washed was greatly appreciated. Thanks to all. in all positions - valet staff, shuttle service, service dept. Having my car washed was greatly appreciated. Thanks to all. More

The people at the service department. are friendly and professional. They naturally try to up sell but there is no pressure. And they wash your car at the end. professional. They naturally try to up sell but there is no pressure. And they wash your car at the end. More

Took car on time, completed work faster than expected. Chairs in waiting area were socially distanced. Service person didn’t believe fuel pump stuck on ran battery down. I didn’t imagine dead battery. L Chairs in waiting area were socially distanced. Service person didn’t believe fuel pump stuck on ran battery down. I didn’t imagine dead battery. Like the free car wash. No coffee available because of covid. More

I CAME, I BOUGHT, I ENJOYED THE FOLKS THAT WORKED WITH ME, I DEPARTED IN MY NEW OUTBACK, A VERY HAPPY REPEAT CUSTOMER BRADLEY LEE - ELKTON MD. ME, I DEPARTED IN MY NEW OUTBACK, A VERY HAPPY REPEAT CUSTOMER BRADLEY LEE - ELKTON MD. More

Buying process was smooth and painless. Jay Brown did an Buying process was smooth and painless. Jay Brown did an excellent job. Only complaint was the detailing crew jammed in the rear passenger floor mat Buying process was smooth and painless. Jay Brown did an excellent job. Only complaint was the detailing crew jammed in the rear passenger floor mats backwards and reversed (left vs. right), the steering wheel center was dirty, the passenger side dashboard was dirty, and the cup holder had a coffee stain. I reinstalled the rear passenger mats and cleaned the dirty areas myself. I am impressed with the car and the Sales team, but not with the vehicle detailing crew. More

Service was on schedule. Recommended additional services but not pushy- gave good rationale for reasons needed. Also love that car wash! Service done very timely but not pushy- gave good rationale for reasons needed. Also love that car wash! Service done very timely More

Once again Matt Slap came through. Buying my new Forester was a very pleasant experience and I am very happy with my purchase. Laura Hart explained every feature of the new car and made sure I was c Forester was a very pleasant experience and I am very happy with my purchase. Laura Hart explained every feature of the new car and made sure I was comfortable with the car. Greg Winter helped us reach a fair price. More

From the first contact via phone through the delivery of the car, Mike D made the buying experience easy. We were buying our son his first car and we were fortunate that his first experience at a dealership the car, Mike D made the buying experience easy. We were buying our son his first car and we were fortunate that his first experience at a dealership was with Mike at Matt Slap. More