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Ourisman Tri-State Subaru

Newark, DE

4.8
692 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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255 E Cleveland Ave

Newark, DE

19711

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Showing 692 reviews

May 18, 2021

Great service but did not wash my car. Quick service and called to state when it would be ready. Easy drop off and able to take my car the night before service. More

by Mcgrory5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Ourisman Tri-State Subaru responded

Thank you for your business and for the positive review! We look forward to continuing to serve you in the future!

May 17, 2021

Terrific experience. In and out in 3 1/2 hours. No haggle, no hassle financing. Laura was courteous and thoroughly professional and put us at ease. Encouraged us to test drive three cars. Great experi More

by felizzi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hart-Siano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the 5-star review! We are glad you had a great experience. Our team is always happy to assist!

May 14, 2021

Love Matt slap, Collin always makes you feel like family. Helpful, friendly. Larry is awesome, customer is always first. Greg & Cloe all are a wonderful team ! More

by Fran Cebula
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry , Cloe, Larry Kidd, Bill A
May 14, 2021 -

Ourisman Tri-State Subaru responded

Thank you so much for the kind words, Fran! Our team is always happy to assist!

May 11, 2021

After valet took car info I went into dealership and service intake employees were inputting information into computer and service customers were waiting while this was done. More

by carrowquantico
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalia C
May 11, 2021 -

Ourisman Tri-State Subaru responded

Thank you for sharing your feedback! We appreciate your business and look forward to continuing to serve you in the future!

May 08, 2021

Did A very good job with scheduling and service they even showed me the condition of my engine filter which helps alot thank you for the attention to detail More

by Jeong-ui
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dani, Danielle Celli
May 10, 2021 -

Ourisman Tri-State Subaru responded

Jeong-ui, we appreciate the excellent feedback! Our team is looking forward to your next visit!

May 06, 2021

Their service was excellent and wait time was extremely short. The part I needed was in stock which meant I did not need to return. More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia C
May 06, 2021 -

Ourisman Tri-State Subaru responded

Thank you Deb! We take our reviews seriously and are delighted to hear about your visit. We hope to be of service to you again!

May 05, 2021

Everyone was very friendly and helpful. Work was done in a timely manner. All questions were answered and no pressure to do additional work. I was very happy with service. More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany D, Brittney Appleton
May 06, 2021 -

Ourisman Tri-State Subaru responded

Dan, we appreciate the positive feedback and kind words! We look forward to seeing you next time!

May 02, 2021

6 month maintenance. Service and complimentary car wash done in just over an hour. Staff friendly and helpful. Explained in detail everything that was done. More

by Subaru Customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the excellent review! Your satisfaction means a lot to us and we truly appreciate you choosing Matt Slap Subaru for all of your automotive needs!

April 30, 2021

I got the oil changed, tires rotated and brakes checked. Service was good and timely, done in just under an hour. I am relieved to know that this can happen without any surprises. More

by jnparis13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany D
May 03, 2021 -

Ourisman Tri-State Subaru responded

We are pleased to hear everything was completed to your satisfaction! All of us here at Matt Slap Subaru truly value your business and hope to see you again soon!

April 27, 2021

Easiest car buying experience I've ever had! Mark answered all my questions and never pressured me to buy if I wasn't ready. Will absolutely be recommending him and this dealership to everyone lookin More

by Cait
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding review! We are happy we could make your experience a positive one!

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