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Ourisman Tri-State Subaru

Newark, DE

4.8
692 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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255 E Cleveland Ave

Newark, DE

19711

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Showing 692 reviews

August 11, 2021

Matt Subaru dealer Service is not good they don’t check your car they don’t drive your car The Talking your car is fine More

by nahidaquddus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick V
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Ourisman Tri-State Subaru responded

We’re sorry you had a bad experience! Customer satisfaction is our #1 priority! Can you please call me directly so I can resolve this issue! Eve Slap Matt Slap Subaru (302) 453-9900

August 10, 2021

Kept us updated on cars arrival. Whole team went above and beyond. Very enjoyable experience. Will definitely recommend this dealership to our friends and family. More

by Mash
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Stewart and Ashley Hendrix
Aug 17, 2021 -

Ourisman Tri-State Subaru responded

We appreciate your recommendation of our dealership! Thanks again for your business! Take care!

August 08, 2021

Matt Slap staff were very friendly and attentive to my needs and desires. Jay Brown kept me informed of the status of my order and was quick to respond to my phone call! He was very informative and made More

by KT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay B
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cloe McClure
Aug 17, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

August 08, 2021

When a I arrived at the dealership I was greeted by courteous and friendly employees. Tim Hayden the service advisor was professional and very helpful. More

by dchristie03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Hyde
Aug 17, 2021 -

Ourisman Tri-State Subaru responded

We really appreciate your feedback of your recent visit with us! All of us here at Matt Slap Subaru truly value your business and hope to see you again soon!

August 06, 2021

Christi was great! She explained in detail and the process very easy. Would buy ffim this dealership again More

by Privera1615
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christi Applegarth, Larry Kidd
Aug 17, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding review! We look forward to continuing to serve you in the future!

August 06, 2021

This was the best car buying experience that we’ve had. Christi was friendly, accommodating and made the entire process easy and low pressure. Everyone on the team was friendly, efficient and well versed i More

by nicnichols
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Ourisman Tri-State Subaru responded

Thank you for taking the time to write this review! Our customers are our top priority, and your feedback is greatly appreciated. All of us at Matt Slap Subaru are glad to have you as a customer!

July 31, 2021

Everyone’s polite, Waiting area is very clean. Estimated time for service is accurate. Prices are posted and reasonable. My business is appreciated which makes me want to return. More

by Retired gal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Ourisman Tri-State Subaru responded

We are happy we could make your experience a positive one! We hope to be of service to you again!

July 30, 2021

Went in for oil change , greet at car by a young lady who took all info and then proceed in with me and gave to clerk and my oil changed and car washed in less than 30 mins. This was a wonderful experience. More

by sachetta2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike R
Aug 17, 2021 -

Ourisman Tri-State Subaru responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day!

July 30, 2021

The service was excellent the gentleman at the service counter walked me through very thing that had to be done I had my car back with in few hours I was happy with the work that was performed excellent More

by Vass1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Ourisman Tri-State Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

July 26, 2021

Very pleased with my salesman Jack and the whole matt slapp team. Would highly recommend. Love my new subaru forester car was ready to go More

by lnda0829
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack stewart
Jul 27, 2021 -

Ourisman Tri-State Subaru responded

We are glad you had a positive experience! Our team appreciates the feedback!

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