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Ourisman Tri-State Subaru
Newark, DE
692 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 692 reviews
October 04, 2021
Have you ever been to a Car Dealership and everyone was genuinely nice? And competent? It turned out that I needed to spend $500 more than expected to service my brakelines and All-Wheel Drive. I had boug genuinely nice? And competent? It turned out that I needed to spend $500 more than expected to service my brakelines and All-Wheel Drive. I had bought my car as certified pre-owned in New York and they did not do everything they should have done. Clearly, they should have done the service I just had to pay for. Thank God this dealership stepped in, told me what would be in best interest to maintain my car over the long-term, and the price was reasonable. I'll probably buy an Electric vehicle from them when the time comes. More
by Karla
Employees Worked With
October 01, 2021
Quick, explained everything they discovered while getting oil change and tire rotation. They were kind and courteous to an old widowed lady. I felt comfortable and safe and was treated well by the se getting oil change and tire rotation. They were kind and courteous to an old widowed lady. I felt comfortable and safe and was treated well by the service advisor Tim. Good experience More
by jimmykemp
October 01, 2021
Appreciating the ease of making an appointment and the quick service that followed when I brought my car to Matt Slap Subaru for the scheduled maintenance service. The staff were all courteous and helpfu quick service that followed when I brought my car to Matt Slap Subaru for the scheduled maintenance service. The staff were all courteous and helpful. Time to renew my lease for a new 2022 Forester, my third come January, I'm hoping. More
by StanGlow
September 30, 2021
Very good service. everybody i talked to was polite, helpful and informative. Saved me a lot of money by successfully wrangling the rusted oxygen sensor off the catalytic converter so that i didn't ne helpful and informative. Saved me a lot of money by successfully wrangling the rusted oxygen sensor off the catalytic converter so that i didn't need to get a new cat. Informative discussion about using a non-OEM cat if it came to that. More
by tony
Employees Worked With
September 28, 2021
This was our second experience working with Mark Fox at Matt Slap Subaru. His service is truly outstanding. All of the staff at Matt Slap have been great, including Chris Montelongo. The whole team went ab Matt Slap Subaru. His service is truly outstanding. All of the staff at Matt Slap have been great, including Chris Montelongo. The whole team went above and beyond to help us with a very unique situation. I can't wait to work with everyone again. More
by aalvarado
September 27, 2021
I took my 2019 Subaru Forrester to the dealer for an issue with my tire. I have 28000 miles on this car and it is a lease. There was a staple one of the tires. The service person told me my tire could n issue with my tire. I have 28000 miles on this car and it is a lease. There was a staple one of the tires. The service person told me my tire could not be fixed. Also because my vehicle was an all wheel drive car, I would need to replace all four tires. My step son was in a few weeks prior and he had a similar situation and was told the same solution. He replaced all four tires. I told them not to replace any tires on my car. Today I took my car to a local mechanic and asked them to look at my tire. They plugged the tire. It could be repaired. I feel as though my family has been taken advantage of by Matt Slap Subaru. My step son could have probably had the same result. I have lost faith in this dealership and will less than likely purchase my next car from them More
by jean1010
Employees Worked With
Service department
September 18, 2021
Very good service I didn’t have to make an appointment and i was out of there within a hour and a half for 12000 mile service and got a free car wash. and i was out of there within a hour and a half for 12000 mile service and got a free car wash. More
by noonan63
September 17, 2021
Good customer service, will follow through when the company makes a mistake after mistake after mistake. They can never do anything correct the first go around. company makes a mistake after mistake after mistake. They can never do anything correct the first go around. More
by Dissatisfied customer
Employees Worked With
September 15, 2021
The staff at this dealership were very friendly and very helpful. Buying a new car can be stressful yet they made it a very comfortable and enjoyable experience. helpful. Buying a new car can be stressful yet they made it a very comfortable and enjoyable experience. More
by Pam B
