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Ourisman Tri-State Subaru

Newark, DE

4.8
692 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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255 E Cleveland Ave

Newark, DE

19711

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Showing 692 reviews

November 20, 2021

Staff are courteous and professional. Easy to make an appointment. Valet service and shuttle service are both a help. More

by patty from nagasaki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serena
November 19, 2021

Matt Slap has always treated me well, from quality service to loaner cars to personal attention More

by Ed Bruno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
November 16, 2021

They try very hard to have the customers best interest in mind. And the work is professionally performed. The shuttle drivers they use are an asset to their business, very personable. More

by Motrin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan
Nov 17, 2021 -

Ourisman Tri-State Subaru responded

Thank you very much! Customer satisfaction is always our number one priority!

November 06, 2021

The staff was welcoming, professional and attentive to my concerns. The work was completed in a timely fashion and communication was displayed so as not to keep the consumer in the dark. More

by REW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany D
Nov 09, 2021 -

Ourisman Tri-State Subaru responded

Thank you very much for the great feedback!

November 06, 2021

Excellent service and excellent staff. Very good job in keeping customer up to date on status of repairs, etc More

by JOhn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Hamza
Nov 09, 2021 -

Ourisman Tri-State Subaru responded

John, thank you so much for the 5 star review! We hope to see you again in the future.

November 02, 2021

Not a huge selection but the staff is highly motivated to try to find you what you need. More

by Michelle.mm.mazzio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Nov 02, 2021 -

Ourisman Tri-State Subaru responded

Michelle, thank you for your feedback! We appreciate the support.

October 31, 2021

The salesman help me so much. This was the second time in to the dealership due to an accident. He help me get the Exact same car again More

by Mstevenson8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike donnelly
Nov 01, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the great review! Enjoy your new car!

October 30, 2021

The service department was able to schedule an appointment quickly. They kept in touch with me during the process. The problem was resolved in a timely manner. More

by muffi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Ourisman Tri-State Subaru responded

Thank you so much for the great review! We appreciate you coming to our dealership.

October 29, 2021

The purchase of my new Outback Touring XL was quick and easy. They gave me top dollar for my old outback and made the buying process pleasant. Collin Russell made the process fast and efficient. Thanks to More

by phershey21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Hendrix
Oct 29, 2021 -

Ourisman Tri-State Subaru responded

Thank you very much for the great feedback! We appreciate you coming to our dealership.

October 28, 2021

Scheduled recall appointment to include loaner car. Very happy with instructions given in how to use new car as I was unfamiliar with that model. When I returned car at the end of the day sales person was v More

by Bellss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron J.
Oct 28, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the great review! We're always happy to help!

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