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Ourisman Tri-State Subaru

Newark, DE

Overview
Employees
Reviews
Vehicles
4.8
692 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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255 E Cleveland Ave

Newark, DE

19711

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Showing 692 reviews

December 12, 2021

$70 for an oil change is a bit much. $90 if you add tire rotation. No thank you. I’ll go else where. More

by kevinlegenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the feedback.

December 11, 2021

Good customer service combined with reliable repairs. I would recommend this dealership. I’ll be back. More

by kennethguarino1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
4.0
This rating includes all reviews, with more weight given to recent reviews.
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December 08, 2021

Excellent staff. Very friendly, helpful and knowledgeable of their jobs and and their products. Highly recommend More

by Billwroten
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nic Chapman , Audrey Ballard
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December 08, 2021

The entire team was courteous and professional. They called to tell me the car inspection was going to be longer than expected. And when they called back with the results, they explained the services, More

by Weezy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clyde,
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Dec 10, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

December 04, 2021

Poor communication, not ready for appt, (part not there), excessive waiting time, no apologies, all new employees not trained. More

by jack.kuszyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick V
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of manager on duty
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Dec 07, 2021 -

Ourisman Tri-State Subaru responded

Jack, I apologize for the level of service we provided. I can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved buying experience. Sincerely, Ben Slap, Parts & Service Director. 302-453-9900 x166

Dec 07, 2021 -

jack.kuszyk responded

I am in customer service myself & what I experienced is not acceptable behavior. I am not a complainer, so if I am unhappy with the service provided there must be others feeling the same way. I think maybe training your service staff (how about courtsey, apologies, etc.) might go a long way. Not sure if you are understaffed, new employees, or something else but that was truly awful.

December 01, 2021

The service department didn’t apply a $25 coupon to our service. We called twice and asked for a call back and never got a call. Still waiting for the call back. More

by Blue Dodger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecil
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Dec 01, 2021 -

Blue Dodger responded

Still waiting for the call back from service

Jan 17, 2022 -

Ourisman Tri-State Subaru responded

We're sorry that your experience did not live up to our high standards. Please contact me at your earliest convenience so we can resolve the situation. Thanks. Ben Slap Parts & Service Director 302-453-9900 x166

December 01, 2021

Always a professional experience from staff members and mechanics.It is a positive experience for me. More

by pianogirlsharonl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 30, 2021

Always fast courteous service with friendly people. Comfortable waiting area. Available loaners if required and I would recommend this dealership to a friend or family member. They will be on my list f More

by Uncle Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura
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November 28, 2021

Great knew what we wanted and got in and out mike was great and all were very helpful. More

by Uptwome
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike R, Siani P
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November 23, 2021

For oil change, tire rotation, multi point inspection, had me in and out in less than a hout More

by Bweatherbee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the great 5 star review!

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