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Ourisman Tri-State Subaru

Newark, DE

4.8
692 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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255 E Cleveland Ave

Newark, DE

19711

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Showing 692 reviews

January 22, 2022

The service was thorough, quick and well done. My car was ready in 30 minutes. All service employees were polite and respnsive. More

by jgdunning.jd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Ourisman Tri-State Subaru responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

January 21, 2022

My 9 year old Subaru Forester had an excellent service day at Matt Slap yesterday. It runs much smoother since its “spa day”. More

by SBTrahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Ourisman Tri-State Subaru responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

January 18, 2022

michael donnelly was wonderful! he greeted me with a smile, he was very helpful and professional. he answered all my questions and went above and beyond to help me with the low tire pressure in my renta More

by mzbateson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Ourisman Tri-State Subaru responded

Your satisfaction means a lot to us and we truly appreciate you choosing Matt Slap Subaru for all of your automotive needs!

January 17, 2022

Excellent intake and very prompt service. Only complaint Excellent intake and very prompt service. Only complaint was that Danielle at checkout was rude and impersonal. More

by Mkhh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Ourisman Tri-State Subaru responded

Thank you for this great review. We appreciate your feedback and will be better in the future. Thanks.

January 14, 2022

I had excellent service in interacting with 3 different employees. All were pleasant and extremely helpful I have gone here since I bought my car here in 2017 and have never had less than great service More

by Pamiss45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Transport driver Rajaihara ( sp?) and Serena who checked me out and helped me so much to get my cell phone programmed in my car
Jan 28, 2022 -

Ourisman Tri-State Subaru responded

We are pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

January 14, 2022

All over the service was done very professionally except they forgot to adjust the clock. Did not notice that until I noticed it after coming out of the meat shop and luckily I was near enough to return be More

by Shakuntala27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Ourisman Tri-State Subaru responded

We are pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

January 07, 2022

Excellent customer review in service after the sale is an integral part of Matt Slap Subaru. More

by FuzzWuzz16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Ourisman Tri-State Subaru responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

January 07, 2022

A great dealership and service department with a very friendly and professional staff. I would highly recommend to my family and friends. More

by Fjweber0205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clyde
Jan 28, 2022 -

Ourisman Tri-State Subaru responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

January 07, 2022

Always have gotten great service from Matt Slapp. Best dealership I have dealt with for the past 5 years. More

by Guy Gola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Guy Gola responded

Keep up the good work!

January 06, 2022

With the exception of Larry the Sales Manager, my experience was great. Nic was awesome! More

by Newbiemtbkr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nic Chapman (awesome/5 Stars)
Jan 06, 2022 -

Ourisman Tri-State Subaru responded

Thank you for taking the time to share your 5-star review! We are so happy to hear we delivered such a great experience!

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