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Ourisman Tri-State Subaru

Newark, DE

4.8
692 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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255 E Cleveland Ave

Newark, DE

19711

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Showing 692 reviews

February 16, 2022

I was very satisfied with the salesperson that I dealt with. I got a good deal with trade in and overall they answered all questions. More

by psanderson888
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Chapman
February 11, 2022

Great staff and a. very organized service center. I will return here for my Subaru service in the future. More

by stephenbry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2022

Jack Stewart is the definition of customer service. The whole experience was wonderful. Thank you! More

by tomjpp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Stewart, sales
February 08, 2022

It was a Saturday afternoon on a cold frigid day and my car battery stopped working. I was able to get the car started and I drove to the Matt Slap dealership where they were only open a few hours hoping More

by 2025Crosstrek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serena - Service Desk - 5 stars.
February 08, 2022

Matt Slap Subaru has great vehicles with lots of options and the service team is incredible! More

by Sumera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Hart-Siano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Slap
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Kidd, Siani P
January 29, 2022

Great Service throughout the process. Helpful, patience,great process of showing details of vehicle on how everything works. More

by Gitana1027
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Audrey Ballard
Jan 31, 2022 -

Ourisman Tri-State Subaru responded

Thank you for the great 5 star review! We're always happy to assist!

January 29, 2022

I had a very frustrating day waiting for an oil change. The wait lasted close to 3+ hours. More

by Terria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick V
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Ourisman Tri-State Subaru responded

Terria, I apologize for the level of service we provided. I can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved experience. Ben Slap Parts & Service Director 302-453-9900 x166

January 27, 2022

Mark Fox made my experience a pleasure. He listened to me and made an offer that met my needs. I highly recommend Mark and Matt Slap Subaru for a no hassle experience! More

by Jim L.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Audrey
Jan 28, 2022 -

Ourisman Tri-State Subaru responded

We are pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

January 26, 2022

Excellent They even picked me up from work to get me to Excellent They even picked me up from work to get me to the dealership when I was in a bind. My second car from Matt Slap Highly recommend More

by Stottlem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Hart-Siano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christi -5 stars
Jan 28, 2022 -

Ourisman Tri-State Subaru responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

January 25, 2022

Clyde Torrence is the “secret sauce” of your intake & customer service team. The go to for me from now on. More

by Subaruguy
Recommend Dealer
Yes
Employees Worked With
Clyde torrance
Jan 28, 2022 -

Ourisman Tri-State Subaru responded

Thank you very much! Our team greatly appreciates the support.

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