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Ourisman Toyota 40
Edgewood, MD
462 Reviews
Ourisman Toyota 40 is here to serve you! We offer New, Used, & Factory Certified vehicles. We have an excellent selection for all budgets. We also offer a full parts & service department that has factory certified staff
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 462 reviews
February 03, 2011
The service department was... **simply atrocious.** When I arrived, the service desk person insisted no one had scheduled me or even talked to me, scowling and literally staring me down in a way that really I arrived, the service desk person insisted no one had scheduled me or even talked to me, scowling and literally staring me down in a way that really creeped me out. (It much later turned out he was wrong of course). Days later, they treated me like I was sensationalizing some Toyota quality issue before I even handed the keys over. That truly gave me warm fuzzies. They then proceeded to drive it 18 miles for an issue that I clearly indicated could be felt while the vehicle was in park. I guess the drive to lunch was on me. I even mentioned some potential causality on the issue, which was met with derision and disinterest, until I later mentioned I was a former automotive engineer from Detroit. I think that's when they realized they lost a customer and did not bother to give me the Thompson Points they had offered me for my inconvenience. Having bought from there (the week prior) I can also say the sales department and price were really ok. I liked some of the sales folks. However, there were missing items listed on the sticker but not present in the delivered vehicle. More
by taisto
Employees Worked With
Jeff, Tom
March 15, 2007
I just purchased a new camry from Craig Mosier @ Thompson's. My experience was great. I am a single mother and was unsure about the purchase of a new vehicle. Craig gave me all the information I nee Thompson's. My experience was great. I am a single mother and was unsure about the purchase of a new vehicle. Craig gave me all the information I needed and did not pressure me into purchasing. I told him that I wanted his best price up front. I felt that I got a great price. My kids and I love our new camry. I will be back to purchase my next car from Craig and Thompsons. More
by Lisa Mrynzca
Employees Worked With
Craig Mosier
