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Ourisman Toyota 40

Edgewood, MD

Overview
Employees
Reviews
Vehicles
4.7
510 Reviews
Ourisman Toyota 40 is here to serve you! We offer New, Used, & Factory Certified vehicles. We have an excellent selection for all budgets. We also offer a full parts & service department that has factory certified staff
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1101 Business Center Way

Edgewood, MD

21040

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Showing 510 reviews

July 18, 2023

Dwayne and the whole team at Ourisman were absolutely fantastic. They were kind, helpful, and patient. I drove away with a new Tacoma and couldn't be happier More

by Meghan J
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Boling, Dwayne " CHEF" Jordan
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Jul 18, 2023 -

Ourisman Toyota 40 responded

Meghan, thank you very much for choosing Ourisman Toyota 40. We are grateful to have had the opportunity to help you with the purchase of your new Tacoma. Your 5 star review is very much appreciated and we will be sure to pass your praise along to Dwayne! Thank you for your support and we wish you a very sincere congratulations! Enjoy that new Tacoma!

July 17, 2023

Kevin was very helpful, as well as the mangers that I worked with. The other employees were friendly. I drove out in the vehicle that I wanted. More

by kathy.miklas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Ourisman Toyota 40 responded

Kathy, thank you for choosing Ourisman Toyota 40. We appreciate not only your business, but your 5 star review as well! we are grateful that you had the pleasure of working with Kevin and that he and the team took great of care of you. Congratulations and we hope you continue to enjoy your new car!

July 15, 2023

Wes was great. He was very patient and engaging. He got me my own first car so thank you Wes! More

by abdu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Booth
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Jul 15, 2023 -

Ourisman Toyota 40 responded

Abdu, it was an absolute pleasure to work with you. Thank you for choosing Ourisman Toyota 40 and we sincerely appreciate the 5 star review. We will be sure to pass along your praise to Wes as we are grateful for him and the great care took of you. Enjoy your new car and congratulations!

July 13, 2023

Efficient, professional, timely, courteous, responsive. Good customer service, easy to schedule appointment, God estimated wait time. More

by mary.starks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billing professional
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Jul 14, 2023 -

Ourisman Toyota 40 responded

Thank you Mary for choosing Ourisman Toyota 40 and for your review! We appreciate your business and your kind words. It is great to know Chris took great care of you and that we will see you next time.

July 12, 2023

Herb was great and enthusiastic to help me loved his energy keep it up! Although The detail department has areas of opportunity. More

by Abdul, Q
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Herbert Hardin
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Jul 12, 2023 -

Ourisman Toyota 40 responded

Abdul, we are very sorry to hear our detail department did not adequately clean your vehicle. If you would like to bring it back by, We would love to have that recleaned for you. With that said we really appreciate you choosing Ourisman Toyota 40 and thank you for the kind words about Herbert. We will be sure to pass along your praise to him. Enjoy your new vehicle!

July 11, 2023

Dealership was rough to work with financially. The rate I had from Toyota 5.9% after I applied online was not honored. Instead they called in a manager who basically came in to frustrate me more. More

by bethwelm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Walker
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

Ourisman Toyota 40 responded

Bethwel, we are very sorry to hear you had an experience that was less than great. My name is Jeff Borakove, General Manager of this store and I personally looked into the call back that Toyota gave us. That call back matches what we your contract was drawn up for. It is perplexing as to why Toyota would tell you a different rate providing all the equity variables of the your purchase were entered the same way. I am happy to explore this further, but I feel it is important for you to know that we only followed Toyota Financials guidelines on their call back for your contract. If you care to explore further, Feel free to contact me at (410) 679-1500. Thank you and I sincerely hope you are enjoying your truck.

July 10, 2023

My overall purchase with Ourisman was great! They were very easy to work with. No complaints. More

by bbates2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Alcea
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Jul 20, 2023 -

Ourisman Toyota 40 responded

Thank you very much for your 5-star review! We're thrilled to hear about your positive car buying experience with Ourisman Toyota 40. Glad to hear Jon and the rest of the team made your experience comfortable and straightforward. Congratulations on your purchase--we hope you've been loving your new Toyota! If you need anything, we're here anytime. Have safe travels, and take care! :)

July 10, 2023

Provided good customer service with an excellent deal. Staff was pleasant and professional. Would come back. More

by tarafergus3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameeri Day
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Jul 13, 2023 -

Ourisman Toyota 40 responded

Tara, thank you very much for taking the time to review us. We sincerely appreciate you choosing Ourisman Toyota 40 and are very pleased to know you had a pleasant experience! We look forward to working with you in the future for any of your automotive needs.

July 08, 2023

Went in to the dealership to scope out cars on a Friday evening. I told the salesman helping me (was either Dwayne or Derrick I can’t remember) what I was looking for but I would need my fiancé to come bac More

by Mikeg93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Smith, Dwayne " CHEF" Jordan
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Jul 08, 2023 -

Ourisman Toyota 40 responded

Mike, we thank you very much for your choosing Ourisman Toyota 40 and for your 5 star review! We appreciate your business and are grateful to have been able to help you through your purchase. We encourage and look forward to seeing you in our service department for regular scheduled maintenance. Please stop by the sales department and say "Hi" when you do! Congratulations and enjoy!

July 07, 2023

very prompt and courteous service. nice to get a free was and vacuum. but that’s what you expect when you deal with the best. More

by jjgoetz2002 happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Ourisman Toyota 40 responded

Thank you so much for taking the time to leave your review! We take genuine pride in the excellent customer service we provide at Ourisman Toyota 40, and we're grateful you experienced that with our courteous team members and efficient service. Glad you appreciated the free car wash and vacuum, too! We'll be sure to keep up the fantastic work moving forward. If you or your Toyota needs anything, you know where to find us! Have a wonderful day, and take care. :)

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