Back

Ourisman Toyota 40

Edgewood, MD

4.7
523 Reviews
Ourisman Toyota 40 is here to serve you! We offer New, Used, & Factory Certified vehicles. We have an excellent selection for all budgets. We also offer a full parts & service department that has factory certified staff
Contact Dealership

1101 Business Center Way

Edgewood, MD

21040

Directions

By Type

Showing 523 reviews

June 04, 2024

Very professional and helpful. Very one form the sales team to management and financing were friendly and willing to answer any of my questions. More

by jkillian96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Kopalchick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Click
Jun 05, 2024 -

Ourisman Toyota 40 responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Our goal is to provide professional and helpful service at every level, from sales to management and financing. It's great to know that our team was friendly and attentive to your questions. If you need any further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Ron Jackson Sales Manager

May 31, 2024

Excellent experience getting my car serviced. Chris was my advisor and was so knowledgeable and helpful! They also have it where you can track the progress online and approve or deny additional r More

by Nurse Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Ourisman Toyota 40 responded

That sounds like an incredibly streamlined and customer-friendly service experience! It's great to hear that Chris was so knowledgeable and helpful as your advisor. Providing a ride back home and back within a reasonable distance is a thoughtful touch that truly enhances the overall experience. It's no wonder you'd give them a 10/10 recommendation! Ron Jackson Sales Manager

Jun 05, 2024 -

Ourisman Toyota 40 responded

Nikki, Thank you so much for taking the time to leave us a review. We truly appreciate your business, and hope you won't hesitate to reach out in the future if we can be of any additional assistance!

May 31, 2024

Patrick worked very hard to find the truck that suited me best . He was a 10 of every phone call, always calling me back to let me know what was going on. In the future, I would have no problem dealing wi More

by Brian. Snyder59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Kopalchick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Ourisman Toyota 40 responded

Thank you so much for sharing your positive experience! We're thrilled to hear that Patrick provided such exceptional service and helped you find the perfect truck. Your kind words about his dedication and communication mean a lot to us. We look forward to assisting you again in the future. Enjoy your new truck! Ron Jackson Sales Manager

May 31, 2024

Everyone is super nice and understanding. Very pleased with the services. Car wasn’t ready, got delivered for free More

by Bailey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Kopalchick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Ourisman Toyota 40 responded

That's wonderful to hear! It's always a relief when services exceed expectations, especially with unexpected free delivery. It sounds like Patrick prioritized your satisfaction. Ron Jackson Sales Manager

May 27, 2024

Just worked with Patrick and Dan. They did an amazing job getting me into my new vehicle. More

by FrankHill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Kopalchick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Cahill, Lavon Pratt
Jun 05, 2024 -

Ourisman Toyota 40 responded

Thank you so much for your kind words! We're delighted to hear that you're pleased with our services. It's our priority to provide exceptional customer service and make your experience as smooth as possible. We're glad we could assist with the free delivery of your car. If you need anything else, feel free to reach out.

May 25, 2024

Ourisman Toyota has always done an excellent job with all my service needs. I recommend them for you Toyota's Maintenance. More

by scottbrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Ourisman Toyota 40 responded

Scott, Thank you for being an Ourisman customer and your kind review!

May 25, 2024

Service told me wrong about pricing on the two flushes. They spilled brake fluid all over my car and promised me 45 min and it took 3 hours due the spill, when I originally went in there for just an oil ch More

by Cellini.laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eaves
Jun 05, 2024 -

Ourisman Toyota 40 responded

Ms Cellini, I sincerely apologize to learn of your experience. I believe our General Manager had attempted to reach you right after your visit, however I'd be happy to speak with you and see if there is anything I can be of assistance with. You are welcome to email me at gmonks@ourismancars.com or call at 410-670-3230. I would appreciate the opportunity to make things right. -Grant Monks Service Director Ourisman Toyota

May 25, 2024

The team did a great job, gave me a fair trade in and the exact model suv I was looking for! More

by Dlinz01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Ourisman Toyota 40 responded

It's wonderful to know that we were able to provide you with a fair trade-in and the exact SUV model you were looking for. Enjoy your new vehicle, and feel free to reach out if you need anything else!

May 18, 2024

Patrick did a great job. He was doing his best to work two deals at the same time and communicating effectively with both buyers. Only complaint was waiting to sign financin More

by Mikecole007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Kopalchick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Ourisman Toyota 40 responded

It sounds like Patrick was really on top of things with the negotiations and communication! However, the delay in signing financing documents is definitely worth addressing and we are working on improving efficiency in that area. Waiting for over an hour can be frustrating, especially when you're eager to finalize things. Overall, it's great to acknowledge Patrick and the experience you had with him. Thank you for taking the time Ron Jackson Sales Manager

May 17, 2024

Salesman, Kevin Walker, was excellent to work with. We received a fair price for our trade in. More

by My Rav 4 Prime
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Ourisman Toyota 40 responded

That's fantastic to hear! Kevin Walker is a true professional. Getting a fair price for your trade-in makes the entire buying experience even better. Thanks for sharing your positive experience! Ron Jackson Sales Manager

...
15
...