Ourisman Subaru of Waldorf

Slimey salespeople Literally lied to my face. Nick Smith is horrible. I had somewhere to be, he told me to let him know if i was buying and he would pull it off the lot. Literally lied to my face. Nick Smith is horrible. I had somewhere to be, he told me to let him know if i was buying and he would pull it off the lot. I told him I was and would come back that afternoon to finialize. Got an email shortly after that they sold it to someone else, when I called to ask, he was very rude and said I didn't put a deposit down so they sold it. I would have put a deposit, but he didn't say I needed to and said he was pulling it off the lot. Second time I have had issues with this place. They really are like the bad car dealerships you always hear about.... Also, his dad is the manager, so he knew daddy had his back. More

Exceeded expectations Amanda went above and beyond my expectations to get me exactly the car I wanted. She worked long hours and responded quickly to every email. She tol Amanda went above and beyond my expectations to get me exactly the car I wanted. She worked long hours and responded quickly to every email. She told me I would have the car by Dec. 3, but she had it by Nov. 24! The sales team was also low pressure -- if there was something I didn't want, there were no arguments. I was in and out with my new car inside of two hours -- a record! The last time I bought a car -- different make and different dealership -- it was a five- to six-hour ordeal, and I had to leave at night after the dealership was closed for the day. This time, I even ordered some extra goodies for the car, and when they came in, Amanda scheduled the appointment and arranged for me to have a loaner car while the work was done. The service department did an excellent job as well. I was in and out in less time than that other car ordeal. I definitely recommend Amanda and Ourisman Subaru. Thank you! More

Empty promises Stay away from this dealership, they will say anything to try and bribe you to come in to try and make a sale. I Stopped by to check out some passat's Stay away from this dealership, they will say anything to try and bribe you to come in to try and make a sale. I Stopped by to check out some passat's, told them the payment I wanted per month. 2 salesmen and the Gsm swarmed me asking me to fill out a credit app and they could make it happen. Gave it a shot because I liked the car I test drove. After this process I would've had to put down 2k to get my monthly payment where I wanted it. Told them I would consider it and left. The sales rep "moe" and "aj" hounded me all weekend via text and phone calls to come back to the dealership and they get my payment to where I needed it to be with no money down. They told me to come in because the General manager would make me the deal I wanted. Ended up going back Monday evening waiting around for over an hour just for the finance people to give me numbers that were no where close to where I wanted to be and they were not budging on the numbers. A 10% discount would have made the deal. The GM never came around, I abruptly left as I was late for a meeting waiting on them. Moe & aj called soon after, to my surprise they seemed to be mad because I left. I told them I was mad because the numbers they gave via text were wrong and nothing had changed since I came in the first time. Aj sent me a rude text that an employee should not send to a customer. I alerted upper management(Byron jones & chris smith) about my frustration with my experience via email but did not receive a response from either party. No surprise there, seeing how their employees conduct business is probably a reflection of them. This was my second time visiting this dealership, and the associate I met the first time did not seem too eager to make any sales or answer questions. More

Took care of me! Aj and Erik took care of me, gave me a great deal, and made the process so easy after my car was totaled and I came back to them to buy another VW. I Aj and Erik took care of me, gave me a great deal, and made the process so easy after my car was totaled and I came back to them to buy another VW. I had been very stressed and depressed and their service was a bright spot in a very dark moment. Would recommend to anyone. More

Excellent Transaction With Ms. Proctor Ms. Proctor is extremely personable and professional. She took the time to answer every question with out hesitation. Thank you for the outstanding Ms. Proctor is extremely personable and professional. She took the time to answer every question with out hesitation. Thank you for the outstanding service that was given. More

Dealing with A professional like Lloyd was a pleasure. Lloyd was extremely helpfull in working out a special order for the vehicle we wanted. During various assignments in the military I have purchased car Lloyd was extremely helpfull in working out a special order for the vehicle we wanted. During various assignments in the military I have purchased cars from dealers across the country and I would rate Lloyd as one of the best salesman I have dealt with. He kept me informed of the order status and after the delivery kept in contact to make sure I was satisfied. More

Awesome Experience These 3 were incredibly professional, knowledgeable, and really made my shopping experience fantastic! They were very patient with me being as I work These 3 were incredibly professional, knowledgeable, and really made my shopping experience fantastic! They were very patient with me being as I work crazy hours, and was in the midst of a vacation. Didn't phase them one bit, no pushing or calling saying we have to do this now! I would, and already have recommended them to everyone! Thanks again for the experience guys & GO BIRDS! More

Sales Dealt with Ms. Tara Proctor. If I have to describe her it would be the word "AWESOME!" From start to finish, follow up, and service after the sale... Dealt with Ms. Tara Proctor. If I have to describe her it would be the word "AWESOME!" From start to finish, follow up, and service after the sale....... AWESOME. More